Category: Digital

What You Need to Know about AODA Compliance


  • What You Need to Know about AODA Compliance

An incredible 15.5% of the people in Ontario are living with a disability. The Accessibility for Ontarians with Disabilities Act (AODA) ensures that all businesses and organizations with 50 or more employees will meet the government of Ontario’s accessibility standards by 2025.Specifically, businesses and organizations in the public, private and non-profit sectors are to ensure full accessibility of their organization for all Ontarians in five key areas, including:

  • Information and Communications
  • Employment
  • Customer Service
  • Design of Public Spaces
  • Transportation

The first three of these areas can be applied to website design, which is the focus of the most recent shift to full accessibility based on the AODA. It’s called the Web Content Accessibility Guidelines (WCAG) and every Ontario website needs to comply.

WCAG 2.0 compliance

All businesses and organizations are required to be AODA WCAG 2.0-compliant by January 1,2021. This means that their websites must be perceivable, operable, understandable and robust. In other words, all the information that is presented on a website must be provided in a variety of different ways to accommodate the needs of anyone who goes to that website. This means:

  • Ensuring the website content is easy to navigate
  • Using text to help explain images and other non-text content
  • Using predictable web page layouts
  • Designing the website so readers have enough time to fully comprehend the content
  • Making all text readable by using at least 16 pt font for regular text and 18 pt font for headings
  • Including all links in the form of a phrase
  • Ensuring the content on the page is distinguishable by using a 4.5:1 color contrast between the foreground and background
  • Making the content adaptable so the reading order is preserved regardless of how that content is accessed
  • Providing captions and/or transcripts for audio and video
  • Making assistive technology available to support readability
  • Providing input assistance in the form of error identification and prevention
  • Ensuring all headings have tags that help assistive technology navigate the website

How to become AODA compliant

To become AODA compliant, there are four steps you need to follow. These are:

  1. Conduct a website audit. This audit will determine the level of compliance on all the pages and features of your website.
  2. Get an AODA expert to help ensure your website design is 100% compliant.
  3. Test the accessibility of your website.
  4. Keep track of all the accessibility updates you made so you have records in case you are subjected to a website compliance audit.

There are some easy and effective ways to test the compliance of your website. These include:

  • Using assistive technology to review your site and ensure the design and all technical aspects of it are accessible
  • Using an online accessibility checker to check the accessibility of your website (not 100% reliable)
  • Having people with disabilities to review your site and provide feedback (best method)

If you haven’t already brought your website up to AODA WCAG 2.0 compliance, the time to do so is now. At Tangentia, we have the experts who can help design your website so that you meet the AODA WCAG 2.0 standard of compliance in time for the January 1, 2021 deadline.

Contact us today to for a free AODA website compliance audit.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient

  • Automating Your Inventory : How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient

When it comes to your company’s supply chain, one of the most common weak links is inventory management. There are very few businesses that handle their inventory management well. Typically, retail businesses face problems scaling up their inventory management systems as they grow.

As your business grows, efficient inventory practices become more and more worth investing in. Retail companies with poor inventory management can suffer from stock issues, slowed turnover times, and needing to order excess inventory to prevent running out of stock. Slow delivery and stock issues are a sure way to reduce customer satisfaction, so keeping these issues at a minimum is important.

How can retail companies improve their stock management and inventory processes? For most businesses, the answer is automation. Most inventory management issues stem from human error, inefficient practices, and incomplete item information. Automation resolves all these issues. It is intrinsically efficient and requires complete item information, and eliminates human error.

So, how can your business get started with inventory automation? The process isn’t as difficult as you might think. Just-in-Time Inventory (JIT), Electronic Data Interchange (EDI), and Robotic Process Automation (RPA) are a few strategies that you can utilize onto your supply chain to be well on the way to an optimized system.

What Is Just-in-Time (JIT) Inventory?

JIT inventory is a way to decrease waste and increase the efficiency of your supply chain. With JIT, your supply chain only receives goods as they become needed.

Pros of JIT?

JIT keeps your business at maximum efficiency. By having goods on hand only when they’re needed, you can keep your supply chain operating smoothly without needing to worry about long-term storage of stock.

Maintaining JIT inventory reduces the amount of waste your supply chain produces from leftover, unused goods. It also keeps the investment into your supply low, as you don’t need to stock more goods than you need.

Cons of JIT

While JIT keeps your business on top of its efficiency when supply is readily available, it can cause your business to suffer greatly from issues farther down the line of the supply chain.

Since you don’t keep a stockpile of the goods your supply chain uses, if they suddenly become scarce or expensive, your business might unexpectedly run out of stock. You might also end up needing to buy overpriced stock.

What Is Electronic Data Interchange (EDI)?

In general, Electronic Data Interchange is simply the technical term for two computers communicating with each other. In the context of the supply chain, EDI is a way to get a full digital picture of your electronic transaction exchanges with your customers, as well as your inventory.

Pros of EDI

Many supply chain issues, such as inventory shortages and surpluses, happen because of a lack of inventory visibility. EDI allows you to keep track of all your inventory in one centralized location, making it easy to track and prevent inventory errors.

With EDI, it’s also much easier to manage more complex inventory processes, such as multichannel sales. The more complicated the process, the more likely it is for human error to occur.

Having a guarantee that all of the information about your inventory is accurate allows you to make supply decisions with the big picture in mind. Overall, EDI improves almost all aspects of the inventory management process.

Cons of EDI

EDI can be hard to adjust for your supply chain to work around, especially if it is a legacy EDI system that is in place. This is especially the case for rapidly growing businesses, which don’t usually have particularly well-optimized supply chains.

If your inventory isn’t well-suited to EDI, it can take some work to get full value out of the EDI system. You may need to overhaul some of your inventory processes altogether.

What Is Robotic Process Automation (RPA)?

RPA is a way to increase the efficiency of your inventory management by replacing human operators with various digital systems. With an RPA system, the computer essentially uses itself by means of a virtual operator, called an RPA robot.

RPA robots have a wide array of functionalities and are able to completely replace human users for many applications. They can perform tasks such as moving and collecting data from various sources, as well as process data by performing calculations.

Pros of RPA

RPA can allow for quite a lot of inventory management automation, sometimes up to 90%. In general, processes that can be automated should be, as humans are almost always slower than an RPA robot. RPA robots can drastically increase the efficiency of your inventory management processes.

Like EDI, RPA removes the human element from many processes. In particular, RPA robots can handle data entry, data processing, and other repetitive tasks easily, with a 0% rate of error. This gives them a sizable advantage over humans, who are unable to focus on these tasks for as long.

RPA systems can also keep running overnight, giving them yet another advantage over human operators. Overall, RPA is almost guaranteed to provide a large boost to your business’s supply chain efficiency.

Cons of RPA

Like EDI, a proper RPA system is not trivial to implement. Rolling out an RPA project into your business’s inventory management or production environments actually has a good chance of failing at first. After some troubleshooting, you will likely start getting full value out of the RPA system.

Tying It All Together

Automation is a great way to increase efficiency and eliminate errors within your inventory management process. It can’t do the job on its own, though: if you want to optimize your inventory management, you should use a combination of JIT, EDI, and RPA.

How JIT, EDI, and RPA Complement Each Other

On their own, these three methods of optimizing your inventory are sure to increase your efficiency significantly. When put together, though, they are more than the sum of their parts.

The biggest weakness of JIT is that it’s prone to human error. Improper data entry can result in an unexpected stock outage of your product. EDI and RPA prevent this by removing the capacity for human error in the majority of the inventory management operation.

On the other hand, EDI and RPA can suffer from bottlenecks. It doesn’t matter how efficient your data processing is if your business is bogged down by extra costs relating to storage or other inefficiencies. JIT helps alleviate this bottleneck by increasing the efficiency of your business outside of data processing.

Can I Have JIT or EDI Without RPA?

While JIT, EDI, and RPA are tools that are best used together, they can be used individually to great effect. You should make sure you’re on the lookout for the potential issues with using these tools.

So as long as you build your inventory management process around the tools you’re using—you should be able to work around JIT, EDI, and RPA’s various weaknesses. Overall though, we recommend trying to implement all three inventory management tools, as they work best in tandem.

An Investment in JIT Is an Investment in Efficiency

If your business has been growing and you’re having trouble handling demand for your products, the solution may not be to expand and spend more. Oftentimes, it’s much more budget-friendly and effective to invest in ways to improve your efficiency than expand your flawed, existing system.

When it comes to improving the efficiency of your supply chain, the best way is with automation. JIT, EDI, and RPA are all easy-to-implement forms of automation that are designed to provide you with a quick return on investment. Once you have these systems in place, you’ll find that your inventory management model is much more scalable.

If you’re interested in learning more about JIT, EDI, or RPA, feel free to contact us today to find out how these tools can help your business be the best it can be.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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With 2019 Nearly Over- Where are AI, RPA & EDI going in 2020?

  • Where are AI, RPA & EDI going in 2020?

    A perspective by Tangentia CEO, Vijay Thomas

2019 was a significant year for Tangentia. As a recognizable ‘global boutique’ consulting firm that provides bespoke services in Canada, USA and India—we are excited about the progress we saw.

Whether it was our core B2B business of EDI(Electronic Data Interchange) and Ecommerce or the development of our new AI(Artificial Intelligence) and RPA(Robotic Process Improvement) segment, we empowered many businesses to improve their core operations.

But what trends really defined 2019? And which ones will continue to lead the way into 2020?

2019 Was a Milestone Year For Tangentia

2019 was the year we committed to automation through our AI and RPA service offerings. While we had some exposure previously (mostly through providing staffing solutions), we expanded our offerings by creating a new range of services that focused on key problems that businesses face in a multitude of industries. We expanded our partnership with IBM to become a Platinum partner of IBM for Watson AI. Also we are global partners for Automation Anywhere, UI Path and Blue Prism in the RPA space.

We also consolidated some of our legacy services, improving our B2B business segment—which includes our legacy EDI and Ecommerce business. These services continued to grow substantially outside of North America with many significant wins in 2019 in India including India’s largest retailer.

Our global headquarters also moved in Toronto, from Willowdale to the Waterfront district, which saw us join the likes of Google,Uber, LCBO, Royal Bank, and soon Microsoft in what is arguably the fastest-growing tech hub in the world. We are beyond excited to be located in such an innovative area of the city.

How Will 2020 Impact Digital Transformations?

Company accomplishments are important, but the real value is in the lessons we learned from the exciting technologies that we offer.

So, what were the main takeaways from 2019?

Automation Isn’t a Magic Bullet

The RPA industry saw between 600-1000% growth in 2019. These numbers are large and signify that many companies are investing in this technology heavily. Major players in this industry have become unicorns in the investing world as the markets realize the potential that automation has.

However, AI, RPA, automation, and similar technologies aren’t a guarantee. Companies that invested millions into this technology without a plan saw minimal results.

Automation is a catalyst for innovation, but your business needs the right systems in place to take advantage of it. The goal of RPA is to enhance existing systems that are already working. An automation solution will decrease costs, improve efficiency, and other core metrics- but only if an organization understands what areas they need to improve.

It’s important that a company makes small changes that compound over time. We encourage our clients to push for real value and not to fall victim to the marketing pitches that they’ve heard about automation. Our team even has a Continual Process Improvement(CPI) using RPA model that we encourage our customers to try out.

In 2020, we expect to see more companies identify how RPA can help their organization cut costs, improve productivity, and make their business more agile.

EDI Isn’t Dead. It’s Evolving

Yet again, critics made the claim that EDI is dead. But as an EDI solution provider, I can assure you that EDI isn’t going anywhere.

If anything, EDI is evolving and adapting to the digital age. At Tangentia, we see EDI as any B2B communications between two business entities and not through the traditional lens of ANSI X12 or EDIFACT. And while this traditional EDI may be slowing down, XML and API formats aren’t going anywhere—especially in the age of integration. Today, businesses rely on countless apps having the ability to communicate and synchronize flawlessly. This alone will ensure the longevity of EDI as companies look to simplify B2B communications.

Legacy companies will always rely on some form of EDI, while modern startups have the benefit of building out in the digital world. Still, even startups require EDI solutions using either the XML or API formats.

Digital Transformations Matter – But You Must Define What It Means to Your Company

Digital transformation is the buzzword today. Every company is claiming they are making a digital transformation.But what does it really mean?

An effective digital transformation should be all about making incremental changes that drive long-term value and improve the user experience.

For example, a business may use an invoicing system that takes one month to complete. They could realize substantial gains by automating this process down to several days.

One advantage that we can offer our clients is the perspectives we have gained from working in Canada, the United States, and India. We can help companies identify what’s working in one region and find ways to adapt that same technology in another.

Digital transformations aren’t going anywhere in 2020. Successful companies are always looking to modernize and improve the way they connect with customers, employees, and partners. However, we expect to see companies focus more on what their personalized digital transformation looks like.

Where Is Tangentia Going in 2020?

Agile Digital Transformation

Our unique agile approach to digital transformation has allowed us to deliver complex digital transformation projects for the largest beverage alcohol distributor in the world, the largest retailer in India and many mid sized companies worldwide. We will continue to stay true to our belief in the power of the iterative agile delivery model.

Global Boutique

Tangentia is a ‘global boutique’ firm. We know how to execute using a global delivery model with much less overheads than our competitors and that provides our customers with high-end services at a value driven price.

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Interested in Automation but don’t know where to start? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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Digital Transformation: One Button at a time!

Digital Transformation: One Button at a time!

Tangentia Media

Finding the right promotional giveaways for your exhibition can be a challenge.Promotional products are only successful in marketing your company or organization if the person who receives it is actually going to make use of it. When choosing a product, think about how well you might receive the item?

With this in mind, our marketing team did a fantastic job of getting it right, making our Tangentia Badges a huge success at Vibrant Goa. Check out some of the final designs that made it from the hundreds of initial ones our team worked on.

Tangentia – I Love Goa

The biggest hit at the event by a mile, this button was popular amongst visitors, fellow exhibitors and students alike. We even had our humble button get a few selfies with some big-name personalities like Mr. Piyush Goyal – Minister of Railways & Commerce Government of India, Mr. Pramod Sawant, Honorable Chief Minister of Goa & Mr. Jagat Shah – Chief Mentor Vibrant Goa.

Tangentia – KEEP CALM and AI

Artificial intelligence (AI) not only powers your latest smartphone nowadays but, is also providing solutions to big and thorny problems like business processes, digital security, disaster  management and cancer treatment.
Tangentia.AI is helping companies leverage this potential for faster, smarter and more economic growth. As such, it makes sense to just sit back, relax and AI!

Tangentia – Kitne BOTS the re Kaliya?

Perhaps one of the most iconic dialogues from one of the most iconic movies of yesteryears.
Tangentia’s Robotic Process Automation team took this timeless classic and made it their own. With RPA and Intelligent Automation, the possibilities for business processes and growth is virtually limitless.

Tangentia – To be or not to B2B, That is the question?

Question indeed, and one our experts at Tangentia.B2B can help answer. Tangentia EDI is a one-stop shop for your EDI, B2B, trading partner, supply chain requirements. Connect your business with your enterprise-level trading partners worldwide through our network of more than 2000+ EDI connections, & integrate your EDI data with your ERP and other internal business applications seamlessly.

Tangentia – Wanna chAI?

A quirky take on the famous desi Chai and Tangentia’s budding AI division that is helping accelerate digital transformation through intelligent automation.As the saying goes, a BOT can happen over coffee!

Grab your Free button now!

With all the love and praise we received at Vibrant goa, and with most of our buttons running out of stock by day 3, it only seems fair that we send out some more to those who didn’t get one. If you would like to receive any of these buttons, do let us know in the form below, and Tangentia will send them out to you, for Free!

Bringing Shadow IT Back Into the Light

  • Bringing Shadow IT Back Into the Light

First post in our new Shadow IT Strategy Series sharing ideas, methods, and strategies to help CEOs, CIOs and most importantly users, to find greater success with Shadow IT!

Shadow IT has gotten a bad rap. Over the last several years mainstream IT leaders and minions alike, have decried Shadow IT as a blight upon the IT world to be purged from the body of the corporation like some fatal viral infection. For those unfamiliar with the evil and dark voodoo of Shadow IT, here's how Wikipedia defines it:
ShadowIT is a term often used to describe information-technology systems and solutions built and used inside organizations without explicit organizational approval. It is also used, along with the term “Stealth IT”, to describe solutions specified and deployed by departments other than the IT department.

.In my early corporate days at HBC we called these projects skunkworks and we truly got some amazing things accomplished with no budget assigned to support and I even have the letter to prove it! But somehow over the years through the growth of an IT culture of control, Shadow IT has now become something to root out and extinguish like a small brush fire under the shadow of the IT castle walls. Well, I say it's time to bring Shadow IT back into the light and here's why!

Improve Relationships – When behavior in organizations turns to rebellion, and users resort to buying new systems and services using their corporate cards, there's usually a reason. Current budgeting, decision, and procurement processes are slow to the point of being broken and cannot keep up with the need for new types of systems in a variety of areas. Reactions simply to fight this phenomenon will only further fray fractured relationships. Better to see this as your chance to more closely bond with your business users harnessing their initiative to drive innovation.

 Innovation Driver – Having worked inside billion dollar corporations and witnessed first hand the inertia of bureaucracy crushing the life out of rapid innovation, perhaps Shadow IT can become an innovation facilitator. An initiative is needed to kick start innovation and if users feel strongly enough about needed IT system to go out and buy it there's true motivation and initiative. So by developing your own Shadow IT strategy, you can then more effectively work with users to tap into this wellspring of innovation.

Cloud Migration – As the future of IT is in the cloud, the sooner you can overcome doubts, fears and negative perceptions of migrating to the cloud the better. As by their very nature, most if not all Shadow IT implementations are cloud-based, by developing a program strategy for how best to roll out Shadow IT projects you can effectively frame positive perceptions and also successfully facilitate the process of cloud migration.

Safe Shadow IT – Just like there are recommendations for industrial safety to prevent accidents when it comes to Shadow IT there's definitely a set of prerequisites and steps which can be put in place to help users avoid pitfalls and maintain systems integrity. Safeguarding Your Success with Shadow IT can be done through taking some initial review steps on key factors as well as bringing in verified partners to assist users in configuration, training, and rollout of their Shadow IT projects. Look out for upcoming Shadow IT strategy posts for the CEO, CIO, and of course users, as we try and do what we can to further fuel innovation by bringing Shadow IT out of the shadows and back into the light!

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Interested in Automation but don’t know where to start? Looking for a reliable Automation reseller with the best possible pricing? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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Paperless Factory: Invoice Processing Digitalization

  • Paperless Factory: Invoice Processing Digitalization

    By Shantanu Paknikar

Overview

Terms like “Paperless office”, “Paperless factory”, “Digitized Office” have been around for a long time, as an aspiration for the future. And yet, even today, the ground reality is that there are a lot of paper documents that are still in existence. Purchase Orders, Invoices, Shipping Notes, Goods received notes, Proof of delivery notes, and several other documents are still generated, received, and processed in large numbers in companies all over the world. Processes to handle paper documents are largely manual, time and effort consuming, prone to errors, require data re-entry at multiple stages, and result in operational inefficiencies. The need of the hour is to leverage technology to digitize such documents and automate the processes to handle them.

Example use case: Accounts Payable (AP)

Consider a typical use case for Accounts Payable (AP) and the Procure to Pay process at a factory that receives shipments from its suppliers. Trucks arrive at the factory gate with an invoice for the goods they are delivering, along with associated documents such as a shipment note and sometimes the purchase order (PO) corresponding to that shipment. Let us look at how the documents are typically handled.
The invoice and associated documents are in the form of a hard copies (physical paper copies). At the factory gate, this physical invoice is manually inspected, and tallied with the ERP system data. Once done, the gate clearance is recorded (manually again) on the physical invoice, or printed out as another physical document to attach to the received invoice. The invoice is then passed on for further processing.

The further processing might involve invoice being sent to a verifications team, where the received shipment is checked for quality. Once done, the ERP system is updated (manually) indicating that the shipment received has cleared the quality check. The quality clearance might then get recorded manually on the physical invoice document, or a QC certificate might get printed out and attached with the invoice.

The invoice (and the received goods) are then sent to the stores section where there is a quantity verification (counting) process. This involves matching of the ordered quantity of goods from the original PO in the ERP system, with the quantity in the invoice, with the actual quantity received. The matching requires a visual inspection and a manual comparison of the PO and Invoice for quantity as well as other details.
Once the matching is completed, the goods are accepted at the store, the ERP system is updated (manually), a Goods Received Note (GRN) is printed out and handed over to the supplier's delivery associate, and the physical invoice is sent to the accounts team for the payment approval.

Business Challenges

The limitations of this process are obvious. It is inefficient to have the paper invoice (and other documents) being sent across from one department to another. There is quite a bit of work on data entry and re-entry including updates to the ERP system, which could also result in data errors. Also, with a paper-based process, search and retrieval of documents later (e.g. during audits) is a very painful process since the actual physical documents are not easy to find. These inefficiencies impact both the cycle time as well as productivity of the factory personnel involved in receiving and processing shipments.

The solution: Invoice Processing Digitalization

These inefficiencies can be addressed by a technology solution that involves converting the paper-based manual process into a digital, automated process. Such a solution involves two main steps:

  1. Digitization of the physical invoice
    This involves the following

    • Scanning of the invoice and converting into digital (e.g. PDF) form
    • Optical Character Recognition (OCR) to extract specific data fields and values from the document
    • Generating and adding “tags” or “meta-data” to the digital document, to help describe the document and to help for later search and retrieval
    • Storing the digital documents in a document repository or document management system (DMS), to be accessed when needed
  2. Intelligent automation

    Just converting the documents to digital form and storing them is not good enough. The next step is to have a process automation/workflow engine that can orchestrate the document workflow via a process application. The process application will handle approvals, automatic forwarding of the document to the right stakeholder, automated alerts and notifications, and integration with any back-end systems that might be needed. Process applications can be made “smarter” or “intelligent” through technologies such as artificial intelligence (AI) and machine learning (ML). The use of AI to complement automation is in fact what has given rise to the term “Intelligent Automation”.

Benefits

Invoice processing digitalization offers some obvious benefits. The scanning and conversion of the document to PDF form can be done at the gate itself, after which the physical documents can be sent for filing immediately, eliminating the risk of the physical document getting lost or damaged. Search and retrieval can now be done on the digital documents, reducing the time required from a few hours to a few seconds. With intelligent automation, manual data entry or re-entry can be automated fully or partially, reducing the chances of data entry errors. Overall, digitalization offers direct improvements in operational efficiencies with invoice processing cycle time reduction, reduced costs, and improved staff productivity.

Summary

While this article covers the AP area and a portion of the Procure to Pay process, digitalization equally applies to other areas such as Accounts Receivable (AR) and Order to cash processes. These processes are a part of any organization and digitalization of such processes goes a long way towards achieving the vision of the “digitized office” or “paperless factory”. This is of course, provided that companies are willing to invest in digital technologies such as intelligent automation. A lot of companies have already implemented such solutions, or are in the middle of doing so. Where does your company stand?

Footnote: Tangentia’s Invoice Digitalization Solution is designed to help you address the challenges related to handling physical invoices and related documents. Leveraging the power of Robotics Process Automation (RPA), Artificial Intelligence (AI) and Workflow / BPM technologies, the solution delivers all the benefits of digitalization including reduced invoice processing cycle times, reduced invoice processing costs, elimination of data entry errors, improved staff productivity, significantly reduced time and efforts for document search and retrieval and zero risk of documents getting damaged or misplaced during processing. The solution is a part of our Digitalized Office / Paperless Office offering, which includes automation solutions for Procure-to-Pay as well as Order-to-Cash processes.

Please contact us for a complimentary, no-obligation demo and a free consultation with one of our experts.

Write in to automation@tangentia.com today!

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Interested in Automation but don’t know where to start? Looking for a reliable Automation reseller with the best possible pricing? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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