Monthly Tangentia Byte March 2021

  • Monthly Tangentia Byte
    March 2021






Tangentia Byte – March 2021



Tangentia’s Intelligent Automation (TiA) Platform powered by IBM Watson and Automation Anywhere is designed to accelerate your business. TiA is a powerful cognitive AI platform that can provide customer support via online chat and take over mundane tasks across your organization. With TiA as your digital worker, you will unlock new organizational efficiencies, increase data accuracy and take your customer relationships to the next level.

Tangentia Intelligent Automation (TiA) Core AI
From advanced analytics to in-depth insights into your data and customers, TiA Core AI can take your customer relationships to the next level by using natural-language communications for the most effective customer service and brand promotion.
Tangentia Industry Accelerator (TiA IA)
Let’s switch customer support & take over mundane tasks to enhance messaging: TiA IA is a powerful cognitive AI platform that can take over mundane tasks across your organization and provide customer support via online chat to your customers.

TiA Digital Worker
TiA Digital Worker comes ready to supplement your workforce by performing all the mundane tasks that come with accounting and finance, help desk, HR, and customer service.
TiA for Education
With TiA Chatbot you can reduce your admissions workload. TiA speaks 40+ languages and can interact with international students whenever they have questions. Exploring the complete feature of TiA chatbot.
Tangentia e-Invoicing Gateway (TeIG) is an integrated approach for meeting the new e-Invoicing Goods and Services Tax (GST) compliance requirements set out by the Government of India.
Get e-Invoicing compliant in 24hrs at only ₹399/- for the annual plan and ₹499/- for the monthly plan. Generate unlimited e-Invoicing and e-Way bills.
Ayush Awasthi and Shantanu Sharma of Team IIT Gandhinagar are the champions of Tangentia Jigyasa Quiz 2021 and took home the Grand Prize of ₹ 1,50,000
Customer Spotlight
Rollover Pet Food is a premium pet food company that’s focused on creating high-quality and healthy pet food and treats. They were looking to change providers to reduce their EDI costs and wanted to make the transition to a full cloud-based EDI solution. With Tangentia they got the solutions to their challenges by making the transitions as seamless as possible. With Tangentia, Rollover Pet Food has a trusted partner that’s just as invested in their success.

How Automation Is Enabling the Energy Transition in Oil & Gas


  • How Automation Is Enabling the Energy Transition in Oil & Gas

In today’s fast-changing world, the oil and gas industry must keep up with the energy transition that is underway. With fluctuating oil prices, climate change, the rise of new energy resources, changing consumer behavior, energy poverty, and the pandemic that has engulfed the world, the energy sector is facing many challenges.

It is time for oil and gas companies to pivot within the energy sector by changing their core business model and operational strategies to increase their agility. This will allow them to grow and scale their business within these challenging times. Automation is the key here. It is not just one component of this change—it is the platform on which this change is built.

With this in mind, there are four key areas in which automation can help oil and gas companies not only survive the energy transformation but thrive in it.

Increased Efficiency and Reduced Costs

Automation is paving the way to increased efficiency and reduced costs, which are vital in these days of increased industry volatility. Back-office processes, such as invoicing and HR processes, can be fully automated, saving thousands of human hours and allowing humans to focus on more important tasks.

More than that, automation has reached the field. It can improve health and safety, help with routine and predictive maintenance, and improve the collection and analysis of field data, making connections between that data and data from other areas of the industry and drawing meaningful insights from the data.

Communications in the field are aided with the use of bots that can relay information with the use of voice command and improve communications between the home office and the field. This is what Tangentia’s TiA platform is capable of. Ultimately, this allows workers to do their jobs more quickly, more accurately, and more thoroughly than ever before, reducing costs, reducing error, and making the entire end-to-end operation more efficient.

Direct Relationship with Customers

Oil and gas companies have traditionally been more behind-the-scenes in the energy sector, not interacting directly with energy customers. However, the customers of today want service that is fast, convenient, and tailored to their specific needs. TiA makes that possible by allowing oil and gas companies to improve the customer experience through the use of conversational artificial intelligence (AI).

AI can use natural language to communicate with customers through a variety of media, such as SMS text messaging, phone, email, and web-based chat. This allows customers to get the personalized service they want when they want it while freeing up the human workforce to focus on building stronger customer relationships. It also allows oil and gas companies to be better able to match up supply with demand.

Increased Value from Data

Automation in the oil and gas industry is improving the collection, management, and analysis of data. With exponential increases in the amount of data collected, automation is required to analyze that data and pull key insights from it. This makes an oil and gas company’s data a more valuable resource than ever before.

The insights derived from this data make it possible for an oil and gas company to pivot more quickly and easily in an ever-changing industry. They can see where they are losing money and where efficiency can be increased, and they can more readily identify valuable opportunities.

Increased Innovation

With the arrival of the digital age, oil and gas companies have been spurred to come up with new innovations that will allow them to shift to a platform-based business model that takes advantage of the Internet of Things (IoT), mobile development platforms, and open-source software. This makes it possible for oil and gas companies to make use of automated data analysis to come up with innovative solutions to technical challenges and develop new capabilities.

Tangentia’s TiA platform is a valuable tool in the shift to automation. We have a variety of bots to serve your needs, from finance to invoicing, supplier management to timesheet management and so much more. With TiA your oil and gas company will be on the cutting edge of automation.

To learn more about automation and Tangentia’s TiA platform, reach out to speak with a team member today. We’re looking forward to hearing from you!

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Automating the Insurance Claims Process with AI from Automation Anywhere


  • Automating the Insurance Claims Process with AI from Automation Anywhere

We live in a time in which automation is taking many industries by storm. The insurance industry is perfectly poised to enjoy the advantages that automation brings to the table. This is particularly true when it comes to claims processing, which is laden with tedious and repetitive tasks that are subject to human speed and error.

In order to keep up with an ever-changing industry, it is vital that insurance companies adopt an automated approach to claims processing. Thanks to advancements in artificial intelligence (AI), automation is the perfect solution to handle the claims process. It allows companies to process claims more quickly and at a reduced cost.

How Automation Can Help

Automation makes use of AI in the form of bots (intelligent software) that are capable of processing large amounts of data quickly and efficiently. This is precisely what is required during claims processing. Here are the main benefits of using automation in claims processing:

Streamline Processing

Streamlining the claims process by automating tasks that are traditionally done manually means these tasks take less time and have no errors. Regardless of how the claim is submitted (email, phone, or another method), the information in the claim can be extracted, organized, and transmitted within seconds, making the entire process move more quickly.

Increase Satisfaction

Being able to increase the speed of claims processing increases customer satisfaction, which is the goal of every business. When the claims process is automated, customers will get their money more quickly and with less hassle than ever before. This leaves them happy at the same time as it lowers the cost of claims processing for the insurance company.

Triage Claims

Triaging claims to single out those that look suspicious is an important task that can be difficult to do manually. However, it is vital this is done to avoid paying out fraudulent claims that can cost you billions of dollars each year. Tangentia’s Automation Anywhere provides insurance companies with a means of reducing the number of fraudulent claims they process by automatically extracting claim data and identifying and isolating potentially fraudulent claims. These isolated claims can then be sent to a team that can put them under the microscope and take a deeper look.

Automate Analytics

The ability to automate analytics and insights regarding claims can help you make better decisions regarding your claims process as a whole, as well as each individual claim you process.

Best of all, the bots used in automating the claims process can be customized based on industry segment and the tasks you want them to perform. They can be programmed to handle any level of claims processing, whether you want them to take over the entire claims process from beginning to end, making the final decision on each claim and making the payout, or just certain parts of it, leaving the final claims decision up to the claims adjustor.

Want to learn more about Automation Anywhere and what it can do for your claims process? Reach out to our Tangentia team today. We’d love to hear from you.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now