Staring at the Bot
Author: Shrigouri Jumnalkar
Have you ever created something on your own? You're completely obsessed with it and you treat it like it is one of your expensive possessions? Yes ! Me too. I am Shrigouri Jumnalkar working as an RPA/AI Developer in Tangentia India Private Limited and I am going to pin down my experience of Automating my first end to end process for one of Tangentia's Clients.
To begin with all the how's and what's, let me give you some information on what Robotic Process Automation is about. It ain't magic ! It is a very calculated and planned approach on making a process work from its input to its output stage. We become aware and take note of the smallest steps that a human would take while working on any process , it could be as small as copying and pasting a text from one place to another or as big as processing a million lines of data leading to a full fledge documentation for Bank Transfer, Production Orders or Invoice Generations.
Coming back to my relation with the first project here at Tangentia. I can call it a “Love Hate Relationship”. It was quite challenging. Everything in it was dynamic, something that worked today and gave me a good night sleep just decided to completely fail the next day and I am back to the owl mode. Yes, there are seniors to help me out and managers to handle the situation , but how could I stay calm until it's fixed? I JUST COULD NOT STOP ! I was so obsessed and kept breaking my head on every smallest change. The rush is unreal. It sounds so exaggerated right now but my RPA buddies are going to back me up on this and it's no secret that we sometimes know exactly where it's going to fail. We are ready with a “Jugaad '' as we Indians call it. The same “Jugaad” either works wonders or creates a bigger blunder.
One fine morning when it actually works, you are really proud but you're biting your nails staring at the screen with the other hand placed on the mouse. Ready to pause the bot run even if you sense a small discomfort on the screen. You keep looking at it forever even though the main purpose of its creation is to work on its own. You are so offended when someone calls it an easy task and you're on cloud nine when someone appreciates it. I am glad I am a part of a team where I actually get appreciated. Sometimes you are so surprised with how an error gets handled smoothly as if it were some magic, forgetting the fact that you were the one who put up the code in the first place. You watch the whole run over and over again (I watched it for 6 hours straight.LOL).
Yes , I did get assigned to another project eventually, but my first project will always be a special one to me. Although I sometimes just wanted to type “ctrl+A” and “delete” making it vanish from my eye, I would never miss a chance of “Staring at the Bot” every day and night.
Are you someone who enjoys building the bots and staring at them, then Tangentia is a place for you. We have a huge opening for RPA developers. Check out the careers page and apply.
Top Job Roles in RPA Technology
Author: Saurav Revankar
The digital world is seeing the rapid growth in RPA technology as well as RPA career opportunities. RPA is one of the top business opportunities that organizations will come across and automation experts are now joining the RPA movement to help them manage growth, risks, and costs.
RPA enables businesses from all verticals to automate repetitive tasks which helps freeing IT staff up to work on more value-added projects that drive real business value. RPA technology automates repetitive tasks by analyzing user actions using pre-built rulesets, which means users can quickly automate quite complex processes on a low-code platform.
There are not many people who have experience in RPA so it's easy for companies to build teams around RPA with fresh faces that are capable of RPA. RPA is an evolving technology with many exciting new technologies entering the market all the time. RPA developers need to constantly keep up-to-date with technology trends if they are to remain relevant in this competitive market.
There are different roles involved in making a project ready to deliver to the client, so here are four important roles:
RPA Developer is responsible for developing code for RPA projects using RPA tools such as Automation Anywhere, UiPath, BluePrism, etc. RPA Developer is a member of the core automation team and the developer is required to communicate across teams to ensure that the flow of the code is in sync if multiple developers are working on the same project. RPA developers are expected to have problem-solving and programming skills to solve day-to-day problems. A developer should have knowledge of any programming language to make learning RPA easy, also he/she should have the ability to integrate different technologies.
AI lead is involved in many things such as building competency tools, exploring different tools for development or tools which can be integrated with RPA tools such as UiPath, Automation Anywhere, etc. AI lead is also responsible for building solutions for projects and training people. AI lead is a center of the automation team with tasks involving discovering projects with clients, setting best practices during getting projects ready, assigning tasks to developers and guiding them during the development phase, reviewing code once it is completed. AI leads might be also involved in pre-sale activities which include handling RFPs, providing POC to clients, and showing clients working demos.
A business analyst works with customers, managers, and technical personnel to develop system requirements that ensure that work processes are effective. Business analysts understand the needs of clients as well as the capabilities of the organization. The business analyst analyzes organizational goals, needs, values, capabilities, and constraints to help design current workflow models as well as future ones. A business analyst is also responsible for the documentation of projects which may include creating flow diagrams as well to understand the process.
The technical support person is responsible for day-to-day monitoring and scheduling RPA bots in production. This role requires a good understanding of bots and its working. The support person should technically do the analysis and evaluate the business incident. They are also responsible to provide effective solutions by interacting with the business/client team. The support person is expected to create and maintain documentation of daily health checks and troubleshooting of bots. The role also includes testing of bots in the QAT environment, whenever any changes to any applications are done.
Many businesses are looking for opportunities to automate their manual processes, and RPA is a perfect choice for them. As the trend of the RPA is increasing, companies are also looking to hire new faces for different RPA roles. If you are interested in making a career in RPA then Tangentia is a perfect place to learn and grow.
The top RPA tools every RPA developer should know
Author: Saurav Revankar
Due to huge demand in today's world, many companies are looking for Robotic Process Automation (RPA) developers who have experience in one or more specific RPA set of tools as well as strong development skills and can work within RPA frameworks. RPA developers also need strong configuration management and logical thinking skills to ensure their automation runs smoothly across different environments.
In order to enter the RPA industry, it is important to learn different RPA tools. Since RPA is a low-code platform, these tools are fairly easy to learn.
Following are the important RPA tools right now
Automation Anywhere is one of the most popular RPA vendors that offers a powerful and easy-to-use platform to perform any complex tasks. It is different from other programming software because it is focused more on RPA or Robotic Process Automation which will allow the user to operate a computer with the interface of GUI instead of programming languages. By using Automation Anywhere, a user can record a sequence of steps that they go through on a website which is then converted into an automation script ready to be used. Automation Anywhere also offers a trial/free version (Automation Anywhere Community Edition) of their tool so that developers can learn and get hands-on experience with it.
Another RPA software that has been making an impact on the RPA market recently is UiPath. The key difference between Automation Anywhere and UiPath RPA providers is that Automation Anywhere offers RPA software as a cloud service, whereas UiPath is RPA software as a desktop application. Like Automation Anywhere, UiPath is also a low code platform and users can record steps as per process to automate. It also comes with a free version (UiPath Community Edition) for small businesses and individuals and with the trial version, it is easy to get hands-on experience with UiPath for a developer or a person who is looking to get into RPA development using UiPath.
Unlike Automation Anywhere and UiPath, having knowledge of C# makes it easier for developers to learn Blue Prism. Blue Prism also lets users interact with variables and scenarios dynamically to test and resolve issues. UiPath and Automation Anywhere provide a visual GUI interface and quick implementation features while on other hand BluePrism requires programming skills. Blue Prism also provides the Blue Prism learning edition version which is available to everyone with a Blue Prism Digital Exchange Account.
As the trend of an RPA is increasing day by day, it is the right time to make this career move. If you are a fresher than you can start working on improving your SQL and C# knowledge. Also, get hands-on experience with any of the RPA tools as most of the tools offer a free trial version. If you are looking to apply for a RPA related job, visit the Tangentia careers page.
My work experience with Tangentia
Author: Amey Pednekar
My adventure with Tangentia began with campus placements for the 2021 batch. I was ecstatic to be hired at Tangentia as an RPA Developer — a technology that I was unfamiliar with it at the time. Working with a firm that branded itself “Agile Digital Transformation Company” piqued my interest.
Internship at Tangentia
Prior to joining Tangentia, I had the opportunity to work as a project intern with the RPA team, where I gained first-hand knowledge of RPA technology. My previous experience in RPA has given me confidence to work on the project Tangentia has assigned me.
As the project progressed, I was gaining more insights and knowledge about RPA technology. I’m impressed and fascinated with the benefits of RPA and how amazingly it automates the repetitive operations performed by humans. The identical operations get completed with extreme precision and in a fraction of the time by an RPA Bot.
During my internship, I gained a grasp of the project’s many phases. I learned about both the managerial and developmental elements of the project. Despite the fact that I was an intern, I was given early customer contact where I interacted with clients to obtain a better grasp of their needs.
I joined Tangentia in August 2021. Soon after, I began my training with Automation Anywhere, Tangentia’s RPA partner. During the session, I learned about many strategies for creating RPA Bots, automating procedures, and managing workflows in an enterprise. I got the opportunity to explore UiPath and Automation Anywhere RPA platforms.
My mentors and fellow developers helped and guided me through the process, as I got myself certified with the “Automation Anywhere Masters RPA Professional”.
The working environment at Tangentia is very tranquil and employees are easily approachable. Interacting with the people here has given me a sense of commitment, passion, and dedication towards what they do.
We succeed as a team at Tangentia. We share our knowledge, assist one another, innovate, and improve. The Tangentia Automation team assists organisations in automating their repetitive manual tasks, saving time, money, and other vital resources that will benefit the firm in the long run.
How do I see the future of RPA technology?
RPA has expanded at an exponential rate in recent years and is currently an increasing field in the industry. RPA is becoming more popular, and people are
devising new methods to use it because it promises to automate repetitive, manual processes with software robots.
How do I see the future of RPA professionals?
The future of Robotic Process Automation looks more promising than ever before. Today, every industry wants to be digitally transformed and readily deploy RPA. RPA service adoption has been showing tremendous growth so the demand of RPA developers and experts. There is no doubt in denying the fact that a major share of employment opportunities in the world will be created in the field of RPA.
Tangentia is creating hundreds of jobs in the RPA space. If you want to start your career in RPA or looking for new opportunities then Tangentia is a great place to be. Send your resume at email@example.com or apply directly to the suitable opening.
Expanding Robotic Process Automation business in the U.S. – Tangentia America
Tangentia, a leading global agile digital transformation company, headquartered in Toronto, Canada and with operations in Goa and Kerala in India, has expanded its footprint in the U.S. Market as part of their rapid growth and global strategy. The expansion which has been brewing for sometime now, will accelerate with the hiring of George Bennett who has joined Tangentia America as VP of Business Development to be based in Phoenix, Arizona.
Through its local presence in Canada, India and now in the USA, Tangentia has been able to provide its customers with a “Global Boutique” delivery model. Tangentia boasts 1000+ customers worldwide which includes 13 Fortune 500 customers in 30+ countries. Tangentia proprietary platforms like Tangentia Gateway and TiA (Tangentia Intelligent Automation) manage transactions worth more than USD 10 Billion worldwide every year, which include processing B2B transactions for India’s largest retailer, the largest appliance manufacturer in the world and the largest beverage alcohol distributor in the world.
Expanding into the U.S. market comes with the promise of creating more job opportunities for aspiring candidates, who want to be a part of the dynamic and fast-evolving automation and artificial intelligence industry. Robotic Process Automation (RPA) is positioned to be over half of Tangentia’s business and is on track to be a 50 million dollar organization with over 500 employees by 2025.
George Bennett, VP of Business Development at Tangentia says “I am honored to be part of an organization that is rapidly expanding and delivering impactful solutions to its customers that change the way people work. The need and demand for Robotic Process Automation will continue to grow as more organizations of all sizes look to ensure business continuity and streamline their workforce.” George is a graduate of the prestigious West Point Military Academy and has managed more than 300 million dollars in revenue when at FileNet which was bought by IBM. He was also a member of the US WaterPolo Olympic team.
Anna Thomas who heads Tangentia PMO globally, will be leading the US expansion along with George. Anna is based in Atlanta, Georgia and is an alumni of the prestigious Indian Institute of Management (IIM-Calcutta) and completed her Micromasters in Supply Chain Management from MIT. She has worked at large global companies like Coca Cola, J&J, Amgen, Ryder, Reliance, and many others. Anna on Tangentia's foray into the US, “Customers may be separated geographically but their core business is still the same. Tangentia brings to the table an extensive experience in transforming customer business globally, excellent delivery on Projects and a commitment to partner with the customers in their transformation journey. Our customer success stories cut across industries like Healthcare, Energy, Retail, Finance, Real estate and Telecom. The US market is exciting with boundless opportunities and Tangentia is all geared up to take on this challenge”
“The move to add more people locally in the US is part of our ‘Think Global, Act Local’ strategy and although we already had several customers in the USA and a minor office presence, this is going to be a major strategic push into the USA. With local presence and support coupled with our award-winning global delivery model, we will bring more value to our current and future customers.” Says Vijay Thomas, Tangentia CEO and founder.
Tangentia’s expanding into the U.S. market via Tangentia America will accelerate the mission to automate, innovate and make an impact.
RPA Removes Process Burden for Enterprises
The larger an organization is, the more complex their processes. The more complex these processes are, the longer they take to complete and the more prone they are to error. Human workers can spend hours executing processes, such as accounts payable processes or customer onboarding, 70% of which could be automated. This is time they could spend on tasks of higher value.
Enter robotic process automation (RPA), an automation software that uses software bots to perform individual tasks and end-to-end processes, improving productivity while taking the process burden off of human workers. In fact, RPA is so effective that 53% of respondents to a Deloitte RPA Survey said they are already implementing RPA in their organizations.
But what is it about automation that makes such a difference? Why is RPA for enterprise so beneficial? Let’s take a closer look.
Why RPA for Enterprise?
The most obvious benefits of enterprise RPA are that it significantly reduces costs and increases productivity and accuracy. Bots can perform processes in a fraction of the time of a human worker, meaning they can get more done in a shorter amount of time, and without the inevitable error that comes with manually performing these processes.
But when we dig deeper, it is easy to see that there are additional benefits to RPA for enterprise. These include:
- Ease of development: Bots can be created and programmed with minimal, if any coding. This means you don’t have to be a programming wizard to create the bots you need.
- Full customization: RPA can be fully customized to meet your unique business needs, ensuring only the processes relevant to your organization are automated.
- Full scalability: Bots are controlled by a central management server that includes bot management features such as scheduling and queueing. This means it is easy to increase or decrease scale as needed, you can bulk process actions and you can assign actions to bots based on priority.
- Seamless integration: RPA can be seamlessly integrated with your IT infrastructure and all your apps and systems, whether they are legacy, cloud-based or hybrid.
- RPA management: You will enjoy features such as a user-friendly interface to monitor bot activities and performance and the ability for humans to intervene when necessary.
- Heightened security and compliance: RPA allows you to ensure bots have encrypted credentials for access to your systems and that only authorized human workers have access to the RPA system. You will also be able to adhere to all relevant security standards and generate audit trails and reports.
- Employee satisfaction: Employees who are relieved of manually running processes will be able to focus on tasks that are of higher value and more meaningful to the company. The result is employees who feel like they are contributing to the greater good and who are more engaged because of it.
RPA Use Cases for Enterprise
RPA can improve customer communications by answering general inquiries that would keep a human worker from deeper engagement with customers. RPA can do this through web-based chat, SMS text messaging and other media. When human workers no longer need to answer every inquiry, they can handle more complex requests and issues from customers and focus on building and strengthening customer relationships.
Human resources is a data-heavy department that deals with employee data, payroll and benefits and accounts payable and receivable. Besides pulling data and form-filling, RPA can do things like track an employee’s sales results or their continuing education record. The RPA system can then respond, perhaps by setting new sales targets for the employee or notifying management of the need for additional training.
Data management is a massive undertaking in many industries, such as healthcare and legal. In healthcare, patient information when onboarding new patients and the transfer of patient information between healthcare providers is a massive undertaking. The same can be said for the legal industry, where lawyers often spend many unbillable hours dealing with paperwork and timesheets.
RPA can take care of this data management in a number of ways. Bots can be programmed to pull information from a variety of sources and input information into forms. RPA can also create a centralized repository for all relevant information on a patient or client, making it easy to access by those authorized to do so.
Embrace RPA Now to Remain Competitive
Large enterprises are wise to embrace the RPA revolution now. Remaining competitive in your industry doesn’t just mean keeping up with other enterprises of similar size. It also means being able to compete with startups and small and medium businesses (SMBs) that can more easily adopt and implement RPA, allowing them to reduce costs from day one, grow quickly and scale easily.
Book a discovery call with a member of the Tangentia team today to find out more about what RPA can do for your enterprise.