Tangentia acquires Cycloides

Tangentia acquires Cycloides

Tangentia, a leading global digital transformation company, headquartered in Canada and with a presence in Goa in India, has recently signed an agreement for the acquisition of Cycloides Technologies in Kerala and Cycloides Inc Canada.
Bringing Cycloides into the Tangentia fold nearly doubles the team strength of Tangentia to enable new ideas to flourish while gaining new capabilities for off-shore product development and client delivery centers, a press release said here on Thursday.

Vijay Thomas, CEO of Tangentia says “We are committed to investing and expanding to multiple states in India to truly have a pan-India presence to not only support our global customer base but to also support our ever-growing base of customers in India. In addition to the newly combined team strength, Tangentia is planning to generate over 100 new career opportunities globally."

Cycloides is the first Kerala-based IT company to have a contract with BMW Canada, Tune Protect (Air Asia subsidiary), Hospital Corporation of America (HCA), and many others. Cycloides created HCA’s world’s first Mobile Heartbeat development center and has also won other strategic contracts with H&R Block, CTS and Hitachi.
Through its local presence in Canada, India and USA, Tangentia has been able to provide its customers with a “Think Global, Act Local” delivery model.
Tangentia now boasts of 1000+ customers worldwide which include 13 Fortune 500 customers in 30+ countries. Tangentia proprietary platforms like Tangentia Gateway and TiA(Tangentia Intelligent Automation) manage transactions worth more than USD 10 Billion worldwide every year, which include processing B2B transactions for India’s largest retailer, the largest appliance manufacturer in the world and the largest beverage alcohol distributor in the world.The merger comes with the promise of a better tomorrow for all the stakeholders.

“Our merger with Tangentia is a fantastic match of an entrepreneurial mindset and complementary skill sets. With this acquisition, the employees, clients and partners of Cycloides will be part of a bigger network of operations and can access world-leading Tangentia solutions around Robotic Process Automation, Artificial Intelligence and B2B,” says Anil A R, former CEO of Cycloides and SVP, Strategic growth at Tangentia.

The company's presence across India has opened up job opportunities for aspiring candidates, who want to transform and contribute to the ever-changing dynamics of technology.This again isn't only restricted to Kerala or Goa or India but the whole world, further expanding and strengthening ties between India and Canada through employment.

This year, Tangentia is on a mission to ‘Take the Paper out of Paperwork’, which is strongly highlighted in their latest #PaperOutOfPaperwork brand campaign urging businesses to do away with tedious paper processes and switch to automation to foster business growth.

The pandemic has forced organizations to go digital which is quickly becoming the new normal. Against this backdrop, #PaperOutOfPaperwork strives to educate businesses about the use of automation in business operations such as saving time, money and resources, while increasing productivity and growth all by reducing the use of paper processes.

Tangentia’s acquisition of Cycloides will accelerate the mission to automate, innovate and make an impact.

More Than Data: Why Tangentia Wins Out Over Larger EDI Providers

RPA in TelecomTangentia winds EDI

More Than Data: Why Tangentia Wins Out Over Larger EDI Providers

In terms of features, most EDI providers are quite similar to one another. There are only so many ways you can tweak the EDI process without it becoming cumbersome or convoluted. An EDI solution's feature set is therefore only one measure of that provider's suitability — a small one.

There are other, far more important qualities for which a provider should be evaluated.

Customer-First

Too often, EDI providers approach customer outreach and onboarding as little more than a numbers game. Larger clients with bigger budgets are given preferential treatment, while smaller businesses are pushed to the wayside.

Sales representatives within these organizations admittedly do form personal relationships with their customers when closing deals. Unfortunately, this too can be an issue. Consider what happens when a salesperson leaves the company.

That customer is suddenly offloaded to a different representative. More often than not, that representative is completely unfamiliar with their new responsibility. Because they lack the personal stake of their predecessor, they're also less likely to prioritize the customer's needs.

This consequently leads to a marked decline in customer service. Support quests take longer to resolve. Questions go unanswered for longer. A relationship that was once successful becomes gradually more strained as the customer wonders what went wrong.

This was the exact scenario facing Rollover Pet Food, which was working with a large EDI vendor prior to Tangentia.

When their longstanding sales representative left the company, the damage to their relationship was almost immediate. Before long, they realized that it was time for a change. They needed a more personalized EDI experience and a vendor that would make them a priority.

We provided precisely that.

Although we're smaller than many of the major EDI players on the market, we make up for that by being fully invested in the success of our customers. We treat all customers the same regardless of size, with a focus on satisfaction rather than sales figures. Our sales teams also do not experience turnover as often as larger companies, meaning clients don't unexpectedly have to rebuild and redefine their relationship with us.

A Comprehensive, Flexible Portfolio

EDI is often just the tip of the iceberg. There are nearly always other digital transformation opportunities beyond the supply chain. If your vendor has a well-rounded portfolio, you can tap into those opportunities without needing to manage a patchwork of solutions. Instead, you'll have everything you need in one place.

Tangentia combines a diverse selection of products and solutions with the expertise necessary for seamless deployment and integration. Combine EDI with robotic process automation, artificial intelligence, analytics, and more.

Experience, Knowledge, Expertise

EDI is not a monolithic discipline. Different industries have different data interchange requirements and must adhere to different regulations and standards. A vendor that understands one sector is not guaranteed to be knowledgeable about another.

It's imperative that you seek out a vendor that understands your industry. As a global leader in digital transformation solutions, Tangentia worked with organizations in multiple sectors including:

We know what's necessary for an EDI deployment to succeed in each of these sectors. We understand how best to leverage technology to help clients along on their digital transformation journey. With our knowledge, we help each customer create a multifaceted solution that allows their organization to thrive.

The Right Vendor Makes All The Difference

If you're in the market for a Canadian EDI provider, Tangentia has you covered. Our experienced sales and support agents are fully invested in your success, no matter how great or small your business may be. Combine that with our comprehensive portfolio of products and services, and you have a powerful recipe for success.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
CONTACT US

Monthly Tangentia Byte August 2021

  • Monthly Tangentia Byte
    August 2021


“Take the Paper out of Paperwork”
Tying two key visual elements paper origami and animals – to illustrate how organizations globally should be using paper for creativity and using Ai & automation for traditional paper processes. The campaign uses the animal kingdom as an extension of our previous campaign that launched in early 2021 ‘Aim for Impact’. Celebrating the animals’ natural instincts to – survive, adapt, thrive, and transform. Instincts that are relevant to the modern business world.
Are you ready to automate your paper processes? It’s easier and more affordable than you might think! Book a call with a Tangentia Automation Expert today.

RPA Empowers Telecom Companies to Maintain Their Competitive Edge
The telecom industry needs robotic process automation (RPA) more than ever before. Read our latest blog to discover how telecom companies globally are gaining a competitive edge, providing a higher level of customer support, and improving internal processes from leveraging the power of RPA.
Blog: 8 Ways COVID-19 Forever Changed The Retail Sector
Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits.

Robotic Process Automation in Manufacturing Industry
Manufacturers who have innovated early using automation technologies have grown their revenues at a faster pace and improved operational efficiencies. To scale business operations even further, it is vital to innovate and keep up with the constant technological developments.
Tangentia Open Annual Golf Tournament
Tangentia with its partners’ Automation Anywhere, Techdata, ArchESB, CIBC, Leyton, Hunters, and FOHOCOIN hosting its first Tangentia Golf Open in September in the Greater Toronto Area.
We can’t wait to see all our customers in person for the first time in 1.5 years!

Vijay Thomas, our CEO & Founder, was awarded ‘Global Entrepreneur IT Icon’
Skyline, a global read magazine by GR Foundation, has presented the ‘Global Entrepreneur IT Icon’ award to Vijay Thomas by Chief Minister of Goa, India Mr. Pramod Sawant.
Goa Technology Association Tech Meet & Awards Night 2021
We are proud to be the platinum partner for GTA Tech Meet & Awards Night 2021, a tech meet night where IT companies, startups, investors & government officials together will celebrate the 4 years of GTA.
Energy and Manufacturing Webinar
Join the webinar to learn the ins and outs of automating oil & gas and manufacturing-specific processes and how the industry can begin its digital transformation by going with Intelligent Automation. Hear from industry experts from Automation Anywhere on how to scale automation and successful implementations within the energy and manufacturing industry.
Happy with your services and products from Tangentia?
Let us know by leaving a review on Google. As a thank you, we will enter your name into a draw to win a $250 Amazon gift card. *T&C apply 


Testimonial by Aniket Kuncoliencar, AD, Goa Rajee Auto Pvt Ltd
“TiA is a great platform to automate online communication with the customers. Thanks to this well-designed platform that answers repetitive and simple questions to the customers/leads and improves customer satisfaction. It saves customers/leads’ hassle of having to seek the answers elsewhere or to call Customer Service or to read FAQs.”

– Aniket Kuncoliencar, Associate Director, Goa Rajee Auto Pvt Ltd

“Take the Paper out of Paperwork”
Tying two key visual elements paper origami and animals – to illustrate how organizations globally should be using paper for creativity and using Ai & automation for traditional paper processes. The campaign uses the animal kingdom as an extension of our previous campaign that launched in early 2021 ‘Aim for Impact’. Celebrating the animals’ natural instincts to – survive, adapt, thrive, and transform. Instincts that are relevant to the modern business world.
Are you ready to automate your paper processes? It’s easier and more affordable than you might think! Book a call with a Tangentia Automation Expert today.

RPA Empowers Telecom Companies to Maintain Their Competitive Edge
The telecom industry needs robotic process automation (RPA) more than ever before. Read our latest blog to discover how telecom companies globally are gaining a competitive edge, providing a higher level of customer support, and improving internal processes from leveraging the power of RPA.
Blog: 8 Ways COVID-19 Forever Changed The Retail Sector
Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits.

Robotic Process Automation in Manufacturing Industry
Manufacturers who have innovated early using automation technologies have grown their revenues at a faster pace and improved operational efficiencies. To scale business operations even further, it is vital to innovate and keep up with the constant technological developments.
Tangentia Open Annual Golf Tournament
Tangentia with its partners’ Automation Anywhere, Techdata, ArchESB, CIBC, Leyton, Hunters, and FOHOCOIN hosting its first Tangentia Golf Open in September in the Greater Toronto Area.
We can’t wait to see all our customers in person for the first time in 1.5 years!

Vijay Thomas, our CEO & Founder, was awarded ‘Global Entrepreneur IT Icon’
Skyline, a global read magazine by GR Foundation, has presented the ‘Global Entrepreneur IT Icon’ award to Vijay Thomas by Chief Minister of Goa, India Mr. Pramod Sawant.
Goa Technology Association Tech Meet & Awards Night 2021
We are proud to be the platinum partner for GTA Tech Meet & Awards Night 2021, a tech meet night where IT companies, startups, investors & government officials together will celebrate the 4 years of GTA.
Energy and Manufacturing Webinar
Join the webinar to learn the ins and outs of automating oil & gas and manufacturing-specific processes and how the industry can begin its digital transformation by going with Intelligent Automation. Hear from industry experts from Automation Anywhere on how to scale automation and successful implementations within the energy and manufacturing industry.
Happy with your services and products from Tangentia?
Let us know by leaving a review on Google. As a thank you, we will enter your name into a draw to win a $250 Amazon gift card. *T&C apply 


Testimonial by Aniket Kuncoliencar, AD, Goa Rajee Auto Pvt Ltd
“TiA is a great platform to automate online communication with the customers. Thanks to this well-designed platform that answers repetitive and simple questions to the customers/leads and improves customer satisfaction. It saves customers/leads’ hassle of having to seek the answers elsewhere or to call Customer Service or to read FAQs.”

– Aniket Kuncoliencar, Associate Director, Goa Rajee Auto Pvt Ltd

8 Ways COVID-19 Forever Changed The Retail Sector

8 Ways COVID-19 Forever Changed The Retail Sector

For retailers, traditional business processes, workflows, and systems were some of the first and most significant casualties of the coronavirus pandemic. As a result of lockdown and quarantine measures, we condensed a full decade of technological development into just three months. Others, such as IBM, have a more conservative estimate of five years.

However significant the shift, one thing is clear — digital technology coupled with the unprecedented stress generated by the virus has irrevocably changed the face of retail.

The old world is gone. Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. And that’s okay.

The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits. And for retailers who understand the world we now live in, the future is brighter than ever.

But what kind of world do we live in now? What existing trends did COVID-19 accelerate, and what new trends did it generate? Most importantly, what lessons can retailers take away from all this?

Digital Commerce is Becoming The Norm

eCommerce was one of the clearest winners of the pandemic. In 2020, online sales increased by 44% year-over-year and online spending accounted for 21.3% of total retail sales. For context, online commerce represented an estimated 11% of total sales at the end of 2019.

The surge in and of itself is unsurprising. In order to comply with quarantine requirements and protect loved ones from the pandemic, many shoppers chose to use grocery delivery services or digital storefronts in lieu of making trips to brick-and-mortar outlets. As a result, many physical storefronts ended up functioning as impromptu fulfillment centers.

In the short term, we may see a boomerang effect as lockdowns and restrictions ease off. People will return to physical shopping simply for the interactions it affords. If you look further into the future, however, you’ll see a very different picture, one defined by direct-to-consumer (DTC) sales — Adidas, for instance, plans for 50% of all sales to be DTC by 2025.

Technology is Redefining The Brick-and-Mortar Retailer

Although brick-and-mortar stores will still exist in the future, they will look markedly different than they did pre-pandemic. Digital technology will become the norm, with an emphasis on providing deep personalization and increased convenience. As they did during the pandemic, stores will likely also serve double-duty as fulfillment centers.

Contactless shopping kiosks will likely remain in place post-pandemic as well. Though they were initially deployed for health reasons, the level of convenience they offer means they’ll continue to be attractive to shoppers. That technology, however, only scratches the surface of what’s coming.

Savvy retailers are already experimenting with ways to bake new technology into the customer experience, from augmented reality tools to full-on VR. A furniture retailer, for instance, may allow a customer to see how a particular item will look in their home through its online storefront. A business that sells apparel, meanwhile, might offer an app that allows customers to digitally ‘try clothes on’ while they’re in-store.

How We Shop Will Never Be The Same

Concurrent with the shift towards digital commerce, COVID-19 also fundamentally changed consumers. In-store and curbside pickup, together with a consistent part of the pandemic shopping experience, will remain in high demand, and as of this year, more than 50% of retail chains support the service. Customers are also increasingly discovering new businesses via social media in lieu of other channels and spending significantly more time online.

It’s not just customer behavior that’s changed, however — it’s also customer attitudes.

For many, the pandemic has changed how they view the world. Customers care more about the environmental and social responsibility actions of the brands they shop with. They also expect more from brands in regard to customer service and convenience and are more willing to abandon a brand that doesn’t meet their expectations.

B2B Commerce Has Grown in Leaps and Bounds

It’s not just your relationship with customers that have changed as a result of COVID-19. You’re also looking at completely uncharted territory with your vendors, suppliers, and business partners. McKinsey notes that B2B sales have changed in a multitude of ways:

  • B2B interactions are now primarily digital. The majority of businesses now prefer to interact with suppliers either remotely or via a digital self-serve terminal. This holds true regardless of whether they’re ordering, reordering, or even evaluating a new prospect.
  • Business customers are making big-ticket purchases online. 70% of B2B decision-makers are open to making self-serve or remote purchases in excess of $50000, and 27% are willing to spend more than $500K. Retailers that sell electronics or other office supplies may well see increased demand from business users as a result.
  • Video and live chat are now the main venues for sales meetings.

Order Fulfillment is More Complex and Less Profitable

The majority of COVID-driven trends are positive, but that doesn’t mean it’s nothing but silver linings. Driven by omni-channel shopping and a wealth of new fulfillment options, the order fulfillment process is now more complex than it’s ever been. That translates equally to inventory management.

Already a logistical challenge, tracking inventory across multiple brick-and-mortar outlets, suppliers, channels, and fulfillment centers crosses the line to nightmarish. Unsurprisingly, this has also created a significant upturn in fulfillment costs. Rather than simply shipping products to stores in bulk, brands must also ship them between stores, between fulfillment centers, and directly to consumers.

The costs associated with such an approach include:

  • Inventory storage
  • Transportation
  • Shipping and handling
  • Trade tariffs
  • Smaller shipments

The impact on profit, per consulting firm Alixpartners, is significant. For a $100 sweater, for instance, and in the absence of mitigating circumstances, margins are as follows:

Fulfillment Method Margin
Directly shipped from a distribution center $36
Purchased in-store $33
In-store/curbside pickup $23
Shipped from store $17

The good news is that these challenges are driving significant innovation in fulfillment, with better inventory management, pricing management, and order management.

Supply Chain Optimization is Now Non-Negotiable

The past year and a half has also demonstrated the very real, very significant weaknesses in our existing supply chains. Over the course of the pandemic, merchants had to contend with multiple supply chain disruptions. At the moment, 47% of retailers have made supply chain digitization one of their top organizational priorities — though this figure will likely increase as more businesses see the value in this particular brand of optimization.

In addition to being more cost-effective, a digital supply chain provides deeper visibility into every stage of a product’s life-cycle and better management of contracts between retailers and suppliers. Digitization also makes it easier for suppliers to share crucial data on inventory and shipping with retailers and partnered organizations. This data exchange will, in turn, allow stakeholders in logistics and fulfillment to make more informed, effective decisions.

A Surge In Customer Service Demands Underscored The Need for Chatbots

One side effect of the surge in online shopping was a subsequent upturn in customer service requests and inquiries, which saw a 69% overall increase in 2020. This increased exponentially during the holiday season, with calls increasing by 183% in November 2020 and 155% in December 2020. As you might expect, many customer service teams struggled to keep pace with this increased demand.

That, in turn, resulted in increased wait times, more errors, and lower customer satisfaction. Those brands that inexpertly deployed chatbots arguably fared worst of all, as chatbots ranked dead last in customer satisfaction in 2020. Still, for those brands that managed to effectively automate even part of their customer service process, the technology was a welcome boon.

Customer Data is More Valuable Than Ever

COVID-19 also presented another challenge to retailers. Customers demanded deeper personalization and a better shopping experience but collecting the data necessary to provide that has become more difficult than ever. Thanks to legislation like the GDPR and measures like Google’s decision to eliminate all tracking cookies, retailers can no longer rely on passive tracking to learn about their audience.

Instead, they must actively engage with their customers. They must prioritize customer retention initiatives, focusing on DTC connections through mobile and social media. And most importantly of all, they must be completely transparent about how they intend to collect, store, and use customer information.

This may seem like a negative trend at first glance. But as multiple retailers have learned, customers are more than willing to provide their information in exchange for the right perks and benefits. Those customers were also both more trusting and more loyal as a result of transparency around data collection.

Automate, Innovate, and Optimize Through Tangentia

The current retail landscape is filled with both challenges and opportunities. Tangentia can help you navigate both. From robotic process automation to electronic data interchange to chatbots, we offer a full portfolio of solutions for future-focused retailers. More importantly, we have the expertise necessary to help you apply those solutions in the most effective manner possible.

COVID-19 has forever changed not just retail, but also the world. Those retailers who are able to pivot and adapt stand to gain a great deal. Those that cannot will ultimately be left behind.

Get Started on Your Retail Automation and Innovation Journey Today

Contact us for more information.

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

tangentia ISO certifiedtangentia ISO certified

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified. Assessment for both the certifications jointly was done by TUV Nord, accredited by German accreditation body DAkkS. Through an integrated approach, our global ISO implementation team has achieved compliance with both standards in record turnaround time.

Our Integrated Management System(IMS), which is compliant with both the standards, boasts robust processes that ensure that our products and services meet the needs of our clients, with an ability to effectively manage information security risks.

Vijay Thomas, CEO of Tangentia said “It is an inordinate achievement that reveals our commitment to providing quality products and services, ensuring continuous up-gradation of and adherence of information security processes to all our existing and prospective clients.”

Vaishali Amonker, Global Head of Quality as well as the lead for the Tangentia ISO implementation adds “Our goal to attempt to get the ISO 9001 and ISO 27001 standards simultaneously was a BHAG( Big Hairy Audacious Goal) to start with. However the ISO team made up of people globally that met at all odd hours of the day and night to manage time zones, managed to pull it off and our customers can now rest assured that the Tangentia services that they trust, are going to get even better”

ISO 9001:2015, the Quality Management Standard

To become ISO 9001:2015 certified, Tangentia underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformances in the quality management standard. The audit also revealed that our internal document and record management system is well developed.

It is an inordinate achievement that shows we are truly endowed in understanding our client’s needs in working with them to deliver high-quality solutions, while always complying with regulations and specifications and continuously reviewing and improving the way we work. This certification reveals our commitment to providing quality products and services to all our existing and prospective customers.

The ISO 9001 certification clearly demonstrates that we have robust and defined procedures in place in all our business areas. So, we can proudly state that Tangentia services are delivered with quality and transparency.

ISO/IEC 27001:2013, the International Information Security Standard

At Tangentia, we adhere to the highest standards of information security, client confidentiality, and trust. We acknowledge the fact that every client’s information/data/documents is an extremely important asset and always treat it with the greatest integrity.

ISO/IEC 27001:2013 includes the management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Crimson Interactive’s ISMS follows the approach to “develop, establish, implement, operate, monitor, review, maintain, and improve,” thereby ensuring continuous up-gradation of and adherence to information security processes.

How do our clients benefit from ISO 9001:2015 and ISO/IEC 27001:2013 certification?

  • We have secure operations and strict compliance policies, ensuring that our client’s research work information/data/documents are 100% safe with us.
  • Our business continuity planning ensures no disruptions and delivery of all information/data/documents on time.
  • Advanced information technology systems to ensure superior quality and higher security.
  • Our trust and confidentiality commitment to serve our esteemed clients better and for longer.
  • We have globally recognized and acknowledged security processes/protocols for ensuring no security breaches.
  • Tangentia Gateway SaaS solutions for B2B, EDI, Supply Chain and E-commerce in addition to SOC1 and SOC2 compliance are now also ISO 9001 and ISO 27001 compliant.
  • TiA SaaS solutions including TiA Chatbot, TiA Robotic Process Automation( RPA), TiA Intelligent Data Processing (IDP), and TiA Core AI platforms are now also ISO 9001 and ISO 27001 compliant.

We at Tangentia give utmost importance to quality and information security while engaging in all business activities. And the ISO/IEC 27001:2013 certification clearly demonstrates that we guarantee information security by adhering to internationally renowned standards.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Using RPA to Expand B2B Automation Beyond EDI


  • Using RPA to Expand B2B Automation Beyond EDI

The Tangentia EDI Gateway is a platform that seamlessly integrates with multiple business systems to enable small- and medium-sized businesses (SMBs) and large enterprises to attain full compliance with the EDI requirements of their trading partners, whether they are on the front end or the back end.

The Tangentia Gateway provides a range of state-of-the-art features, such as EDI connectivity to over 2,000 trading partners globally, full integration with eCommerce platforms and ERP/WMS/Carrier systems, support for multiple EDI standards, and support for multiple configurable user accounts.

However, automation can do so much more. It is vital to any business, large or small, to expand beyond their EDI to get the most out of automation. Tangentia makes this possible by providing an RPA platform to expand your order-to-cash and procure-to-pay systems.

Expanding the Order-to-Cash System

The current order-to-cash system involves the supplier organization sending the buying organization an invoice once they have received the purchase order. In this way, 20% of your EDI customers account for 60% to 80% of your transactions. But what about the other 80% of your customers that account for 20% to 40% of your transactions? These customers are small businesses that lie outside of your EDI and that means you are stuck manually processing their transactions.

This is where robotic process automation (RPA) comes in. RPA has the power to automate transactions with customers outside of your EDI. This includes transactions made via email, fax, PDF, and paper, making it possible for you to automate 100% of the transactions you have with your customers.

The benefits of automating order-to-cash are clear. They include:

  • Onboarding smaller customers that do not have EDI capabilities
  • Reducing back-office staff by as much as 90%
  • Increasing the speed of payments
  • Improving cashflow
  • Reducing costs and increasing performance by as much as 83%
  • Improving customer service

Expanding the Procure-to-Pay System

The procure-to-pay system from the side of the buying organization operates in a similar fashion. In this situation, it is still 20% of the EDI vendors accounting for 60% to 80% of the transactions, with smaller businesses operating manually via email, fax, PDF, and paper. Even vendors such as communications suppliers and cleaning companies send invoices manually.

Again, RPA can automate the procure-to-pay process, onboarding those vendors that do not operate via an EDI. Manual transactions can be processed through the RPA platform in a similar manner to order-to-cash transactions. The benefits of this include:

  • Reducing invoicing costs of up to 80%
  • Reducing invoice processing time from days to minutes
  • Increasing data capture for improved decision making
  • Improving procure-to-pay efficiency and vendor relationships

Which Bot Type is Right For Your Business?

RPA relies on software bots that are capable of accessing and pulling data from databases, forms, purchase orders, invoices, and other sources of data and information. For example, a bot can read through an invoice, access the required information, fill out forms when required, and will learn the first time it goes through this process. The next time the bot encounters a similar invoice, it will know precisely what to do.

Tangentia Intelligent Automation (TiA) is Tangentia’s bot platform. TiA bots are capable of performing tedious, repetitive tasks and processes that are not the best use of human time, and they do it faster and without human error. An example is the TiA bot that deals with purchase orders and invoices. This bot will:

  • Open the purchase order attachment in the email
  • Scan the purchase order
  • Pull the required information from the purchase order
  • Input the information into the proper fields of an Excel file
  • Create and fill in all the details of the sales order
  • Create and automatically send the invoice to the customer

One purchase order could take as long as 10 minutes to process when it is done manually. However, the bot can process four purchase orders in less than 30 seconds. This is a win, especially for time-sensitive purchase orders. It can take less than four hours from the receipt of a purchase order to dispatch.

Expand Your EDI Capability with RPA

The turmoil of today’s global environment, which is largely driven by the COVID-19 pandemic, has increased the need for automation. However, EDI is limited to partners who also have an EDI system. RPA can expand your automation capabilities to include partners who do not have EDI capabilities. In fact, close to 50% of businesses worldwide will increase RPA adoption simply due to COVID-19, with the following goals:

  • Open the purchase order attachment in the email
  • Increasing agility, resilience, and diversity in supply chain operations
  • Dealing with increased cost pressures through the automation of back-office processes and operational tasks
  • Supporting remote workforces

It’s time to start thinking about expanding your automation. If you are interested in learning more about what RPA can do for your order-to-cash and procure-to-pay systems, reach out and speak with a Tangentia team member today. We’re looking forward to hearing from you!

Expand Your B2B Automation Beyond EDI Using RPA. Watch our 45 min On-Demand webinar where you will learn how RPA & EDI can extend your automation capabilities.

Expand Your B2B Automation Beyond EDI Using RPA

Watch our 45 min On Demand webinar where you will learn how RPA & EDI can extend your automation capabilities

Learn More

ArcESB Case Study


  • Tangentia managed services for successful ArcESB migration

Since 2003, Tangentia has been a leading provider of digital transformation solutions to companies of all sizes, implementing wide-scale automation, B2B, and digital integration solutions. Among their solutions, Tangentia provides end-to-end EDI integration services, spanning B2B/EDI document exchange as well as backend ERP, WMS, Carrier System, and database integration.

With 15+ years of digital transformation experience under their belt, Tangentia has helped companies automate supply chains and streamline business activity to boost productivity, efficiency, accuracy, reliability, and security.

The Challenge:

Upgrade internal legacy technology to solve internal pain points, reduce complexities and provide customers with a more agile Tangentia Gateway SaaS cloud solution

For years, Tangentia has used IBM’s Sterling B2B Integrator to implement end-to-end integrations for clients, processing up to 2,000,000 EDI transactions per month. However, they discovered that Sterling B2B Integrator in some use cases restricted the breadth of the solutions they could offer to clients. Some of the limitations included:

  • Limited error logging meant Tangentia required a dedicated team to exclusively monitor transactions, making it resource-intensive to operate & maintain.
  • The lack of a REST API limited Tangentia’s integration flexibility and management efficiency.
  • Limited workflow capabilities forced Tangentia to develop custom C# and Python scripts to handle EDI processes.
  • Complex user interface making it time-consuming to set up new maps/connections and troubleshoot EDI issues

Tangentia decided to search for a solution that matched the processing power and scalability of Sterling while also addressing their existing pain points and providing more expansive opportunities for integrating with 3rd-party applications. Most importantly, their desired solution needed a tool that could accelerate the process of migrating away from Sterling to keep the transition overhead low.

The Solution:

ArcESB and the Maps Import Wizard

As a global digital transformation solutions provider with a widespread clientele amongst hundreds of companies, Tangentia required a sophisticated solution with the following features:

  • Robust managed file transfer capabilities with Drummond-Certified AS2, SFTP Server, and other file transfer protocol support
  • Automatic EDI translation for ANSI X12 and EDIFACT files
  • Reliable ERP, CRM, and RDBMS connectivity from within the user interface
  • API functionality to issue REST and SOAP requests
  • Detailed logging & error identification processes
  • Scalability to handle high-volume transactions
  • Intuitive EDI mapping features and time-saving UI
  • Reliable and responsive support

In ArcESB, Tangentia found a solution that exceeded their expectations for an enterprise integration platform. Not only did ArcESB meet their requirements, but it also alleviated many of the pain points that had limited their management efficiency:

“ArcESB supports web services that allow us to directly interact with databases which used to be our major limitation with IBM Sterling” said Rushabh Dharwadkar, B2B Technical Lead, Tangentia. “Another ArcESB feature that we highly value is its extensive error logging. We used to dedicate a team of seven people just for error monitoring and monitoring transactions previously.”

Seeking to avoid a costly transition period, Tangentia leveraged the ArcESB Maps Import Wizard to begin their quick and automatic migration process:

“We were able to reduce the number of maps we use throughout our projects by more than 50%. That was extremely beneficial, as it translated to fewer errors, and even easier error identification, which was a considerable sticking point for us on our old platform.”

The Results:

11 Migrations in 4 Months

At the time of writing, Tangentia has implemented ArcESB for 11 of their clients over a duration of four months — easily outpacing their expected timelines.

“Typically, our IBM Sterling implementations take four to five months, which is a major challenge for a lot of our customers who need to be EDI compliant as soon as possible. With ArcESB, we were able to migrate all 11 existing projects in just about four months, and new clients take less than two months to onboard,” Dharwadkar said.

ArcESB has also boosted Tangentia’s bottom line by automating error monitoring, allowing their engineers to focus on value-added digital transformation projects.

Perhaps most importantly, ArcESB has enabled Tangentia to offer end-to-end EDI integrations on a unified platform — while cutting EDI costs for their customers and passing on the savings. ArcESB’s affordable unlimited EDI license enabled unlimited EDI processing at a fraction of the cost.

Moving Forward: A Growing Partnership between Tangentia and ArcESB

Tangentia Gateway SaaS Portal powered by ArcESB

Tangentia and ArcESB both look to embrace the momentum and substantially set up more clients on their latest ArcESB powered Tangentia Gateway. The push towards streamlining their EDI management enhances Tangentia's ability to continue providing market-leading digital transformation solutions. Nonesuch offerings are more exciting than the new improved Generation 3 Tangentia Gateway SaaS Cloud EDI offering

“Tangentia Gateway in its latest Gen 3 release allows business users at their organization as well as their vendors and their customers to easily interact with their EDI documents without the need for specialized EDI skills. We’re now processing more than 2,000,000 files per month and continue to scale as we add customers globally” says Karen Briones, Customers Success Manager at Tangentia”

ArcESB stand-alone EDI solution configured, managed, and hosted by Tangentia

Tangentia not only uses ArcESB in their Tangentia Gateway SaaS Cloud offering but offers to resell, consulting, migration, and managed services offering for ArcESB to customers that manage their own EDI infrastructure internally.

One of Canada’s favorite ice cream manufacturers recently moved their EDI to ArcESB solution which was migrated and managed entirely by the Tangentia EDI team. The Tangentia EDI consulting team can migrate your existing EDI maps and connections from any legacy platform to ArcESB, and can be entirely managed or hosted by Tangentia.

If you’re looking for an affordable, scalable, and easy to implement EDI solution, contact Tangentia and experience the difference that a customer-focused Canadian-based team can provide. Contact:

North America

Karen Briones
EDI Customer Success Manager at Tangentia North America
kbriones@tangentia.com

Global

Rajhans Gupta
Enterprise Account Manager at Tangentia India
rgupta@tangentia.com



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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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