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Tangentia is recognized with the highly regarded “2020 IBM Partner of the Year” award as part of the 2020 Tech Data Canada IBM Partner Awards
Tangentia is proud to announce we are the recipient of the “2020 IBM Partner of the Year” award as part of the 2020 Tech Data Canada IBM Partner Awards. We are dedicated to working with IBM to bring the latest technological advancements to our customers and we couldn’t accomplish that without the dedication and value we receive from Tech Data, our preferred distribution partner for IBM.
The partnership award really is a testament to the value and support Tech Data brings to our team. Thanks to them, our team puts their best foot forward each and every time we work with our customers. That level of collaboration and commitment is what makes us strong and allows us to continue to deliver the value our customers have come to expect.
“Our teams have worked together very closely, and we are really excited with this honor,” says Tangentia CEO Vijay Thomas. “Rest assured, we will not rest on our laurels and will try hard to do even better this year. Special thanks to Doug and Janice for being there whenever we needed them and to the overall Tech Data team for your support over the last 15+ years.”

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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ArcESB Case Study
Since 2003, Tangentia has been a leading provider of digital transformation solutions to companies of all sizes, implementing wide-scale automation, B2B, and digital integration solutions. Among their solutions, Tangentia provides end-to-end EDI integration services, spanning B2B/EDI document exchange as well as backend ERP, WMS, Carrier System, and database integration.
With 15+ years of digital transformation experience under their belt, Tangentia has helped companies automate supply chains and streamline business activity to boost productivity, efficiency, accuracy, reliability, and security.
The Challenge:
Upgrade internal legacy technology to solve internal pain points, reduce complexities and provide customers with a more agile Tangentia Gateway SaaS cloud solution
For years, Tangentia has used IBM’s Sterling B2B Integrator to implement end-to-end integrations for clients, processing up to 2,000,000 EDI transactions per month. However, they discovered that Sterling B2B Integrator in some use cases restricted the breadth of the solutions they could offer to clients. Some of the limitations included:
- Limited error logging meant Tangentia required a dedicated team to exclusively monitor transactions, making it resource-intensive to operate & maintain.
- The lack of a REST API limited Tangentia’s integration flexibility and management efficiency.
- Limited workflow capabilities forced Tangentia to develop custom C# and Python scripts to handle EDI processes.
- Complex user interface making it time-consuming to set up new maps/connections and troubleshoot EDI issues
Tangentia decided to search for a solution that matched the processing power and scalability of Sterling while also addressing their existing pain points and providing more expansive opportunities for integrating with 3rd-party applications. Most importantly, their desired solution needed a tool that could accelerate the process of migrating away from Sterling to keep the transition overhead low.
The Solution:
ArcESB and the Maps Import Wizard
As a global digital transformation solutions provider with a widespread clientele amongst hundreds of companies, Tangentia required a sophisticated solution with the following features:
- Robust managed file transfer capabilities with Drummond-Certified AS2, SFTP Server, and other file transfer protocol support
- Automatic EDI translation for ANSI X12 and EDIFACT files
- Reliable ERP, CRM, and RDBMS connectivity from within the user interface
- API functionality to issue REST and SOAP requests
- Detailed logging & error identification processes
- Scalability to handle high-volume transactions
- Intuitive EDI mapping features and time-saving UI
- Reliable and responsive support
In ArcESB, Tangentia found a solution that exceeded their expectations for an enterprise integration platform. Not only did ArcESB meet their requirements, but it also alleviated many of the pain points that had limited their management efficiency:
“ArcESB supports web services that allow us to directly interact with databases which used to be our major limitation with IBM Sterling” said Rushabh Dharwadkar, B2B Technical Lead, Tangentia. “Another ArcESB feature that we highly value is its extensive error logging. We used to dedicate a team of seven people just for error monitoring and monitoring transactions previously.”
Seeking to avoid a costly transition period, Tangentia leveraged the ArcESB Maps Import Wizard to begin their quick and automatic migration process:
“We were able to reduce the number of maps we use throughout our projects by more than 50%. That was extremely beneficial, as it translated to fewer errors, and even easier error identification, which was a considerable sticking point for us on our old platform.”
The Results:
11 Migrations in 4 Months
At the time of writing, Tangentia has implemented ArcESB for 11 of their clients over a duration of four months — easily outpacing their expected timelines.
“Typically, our IBM Sterling implementations take four to five months, which is a major challenge for a lot of our customers who need to be EDI compliant as soon as possible. With ArcESB, we were able to migrate all 11 existing projects in just about four months, and new clients take less than two months to onboard,” Dharwadkar said.
ArcESB has also boosted Tangentia’s bottom line by automating error monitoring, allowing their engineers to focus on value-added digital transformation projects.
Perhaps most importantly, ArcESB has enabled Tangentia to offer end-to-end EDI integrations on a unified platform — while cutting EDI costs for their customers and passing on the savings. ArcESB’s affordable unlimited EDI license enabled unlimited EDI processing at a fraction of the cost.
Moving Forward: A Growing Partnership between Tangentia and ArcESB
Tangentia Gateway SaaS Portal powered by ArcESB
Tangentia and ArcESB both look to embrace the momentum and substantially set up more clients on their latest ArcESB powered Tangentia Gateway. The push towards streamlining their EDI management enhances Tangentia's ability to continue providing market-leading digital transformation solutions. Nonesuch offerings are more exciting than the new improved Generation 3 Tangentia Gateway SaaS Cloud EDI offering
“Tangentia Gateway in its latest Gen 3 release allows business users at their organization as well as their vendors and their customers to easily interact with their EDI documents without the need for specialized EDI skills. We’re now processing more than 2,000,000 files per month and continue to scale as we add customers globally” says Karen Briones, Customers Success Manager at Tangentia”
ArcESB stand-alone EDI solution configured, managed, and hosted by Tangentia
Tangentia not only uses ArcESB in their Tangentia Gateway SaaS Cloud offering but offers to resell, consulting, migration, and managed services offering for ArcESB to customers that manage their own EDI infrastructure internally.
One of Canada’s favorite ice cream manufacturers recently moved their EDI to ArcESB solution which was migrated and managed entirely by the Tangentia EDI team. The Tangentia EDI consulting team can migrate your existing EDI maps and connections from any legacy platform to ArcESB, and can be entirely managed or hosted by Tangentia.
If you’re looking for an affordable, scalable, and easy to implement EDI solution, contact Tangentia and experience the difference that a customer-focused Canadian-based team can provide. Contact:
North America
Karen Briones
EDI Customer Success Manager at Tangentia North America
kbriones@tangentia.com
Global
Rajhans Gupta
Enterprise Account Manager at Tangentia India
rgupta@tangentia.com
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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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WEBINAR – Expand Your B2B Automation Beyond EDI Using RPA
Monthly Tangentia Byte January 2021
Monthly Tangentia Byte December 2020
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Everything Dealers Need to Know about FASTag
Technology is evolving quickly in India and you need to know how to keep up. One of the upcoming changes is how drivers make toll payments when they are on the road. Up until the end of December 2020, drivers will still be able to pay the traditional way – using cash or credit. However, once January 1, 2021 arrives, they will be required to have FASTag.
What Is FASTag?
FASTag is an electronic toll collection system that is operated by the NHAI. It is a technology that is based on Radio Frequency Identification (RFID), which allows drivers to make toll payments without the need for cash or even credit or debit. They don’t even need to stop their car to pay their toll. The FASTag is adhered to the windscreen of their car and scanned whenever the car passes through a toll plaza. The toll is automatically deducted from the driver’s prepaid FASTag account.
Why FASTag?
The use of FASTag has significant benefits for drivers, as well as the highways systems of India. Drivers can move through toll plazas without the inconvenience of stopping or waiting in a lineup of vehicles. This can significantly cut down on their driving time. The FASTag system will keep traffic moving smoothly, preventing congestion at toll plazas. Best of all, the Indian government is offering 2.5 per cent cashback on toll payments made using FASTag.
How to buy a Fastag?
Drivers can get a FASTag from anyone of 23 certified banks, at National Highway toll plazas and through online retail platforms such as Amazon, Snapdeal, and Paytm. Once they have their FASTag, they can link it directly to their credit card, bank account, or wallet. Drivers can top up their prepaid account at any time and every time they go through a toll plaza, they will receive an SMS text message alerting them to the toll payment.
How TiA Industry Accelerator (IA) can help your customers with FASTag?
How does FASTag affect buying a new vehicle? Before that vehicle can be put on the road, a FASTag must be acquired and the account set up. This is yet another item in the long list of things a new car owner must deal with before they can drive off the lot.
The TiA Industry Accelerator is part of the Tangentia Intelligent Automation (TiA) Platform. The TiA IA is built to serve the needs of various industries, offering deployment-ready software solutions built to accelerate business processes. It is built with the automotive retail sector in mind and provides you with digital worker capabilities that allow you to:
- Streamline the collection of vehicle owner data from multiple outlets
- Automate all aspects of purchasing a vehicle from one convenient platform
- Enhance your customer service and increase satisfaction
- Automate mundane tasks for automotive dealerships so you can focus on core competencies
- Ensure regulatory and legal compliance in the automotive industry
The capabilities of TiA Industry Accelerator (IA) can be extended, modified or customized, depending on your needs, making it the ideal solution for all your process automation, including the purchase and setup of FASTag.
At Tangentia, we are ready to partner with you to offer smooth and speedy FASTag compliance for the vehicles sold under your dealership as mandated by the Union Ministry of Road Transport and Highways (MoRTH), India. This is a must since, as of April 1, 2021, new third-party vehicle insurance will be issued only if the vehicle has a valid FASTag.
So, let TiA IA help you help your customers purchase the vehicle they want without all the hassle that comes with a vehicle purchase. When you can do this, you will provide your customers with a superior buying experience, enabling them to hit the road immediately.
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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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What You Need to Know about AODA Compliance
An incredible 15.5% of the people in Ontario are living with a disability. The Accessibility for Ontarians with Disabilities Act (AODA) ensures that all businesses and organizations with 50 or more employees will meet the government of Ontario’s accessibility standards by 2025.Specifically, businesses and organizations in the public, private and non-profit sectors are to ensure full accessibility of their organization for all Ontarians in five key areas, including:
- Information and Communications
- Employment
- Customer Service
- Design of Public Spaces
- Transportation
The first three of these areas can be applied to website design, which is the focus of the most recent shift to full accessibility based on the AODA. It’s called the Web Content Accessibility Guidelines (WCAG) and every Ontario website needs to comply.
WCAG 2.0 compliance
All businesses and organizations are required to be AODA WCAG 2.0-compliant by January 1,2021. This means that their websites must be perceivable, operable, understandable and robust. In other words, all the information that is presented on a website must be provided in a variety of different ways to accommodate the needs of anyone who goes to that website. This means:
- Ensuring the website content is easy to navigate
- Using text to help explain images and other non-text content
- Using predictable web page layouts
- Designing the website so readers have enough time to fully comprehend the content
- Making all text readable by using at least 16 pt font for regular text and 18 pt font for headings
- Including all links in the form of a phrase
- Ensuring the content on the page is distinguishable by using a 4.5:1 color contrast between the foreground and background
- Making the content adaptable so the reading order is preserved regardless of how that content is accessed
- Providing captions and/or transcripts for audio and video
- Making assistive technology available to support readability
- Providing input assistance in the form of error identification and prevention
- Ensuring all headings have tags that help assistive technology navigate the website
How to become AODA compliant
To become AODA compliant, there are four steps you need to follow. These are:
- Conduct a website audit. This audit will determine the level of compliance on all the pages and features of your website.
- Get an AODA expert to help ensure your website design is 100% compliant.
- Test the accessibility of your website.
- Keep track of all the accessibility updates you made so you have records in case you are subjected to a website compliance audit.
There are some easy and effective ways to test the compliance of your website. These include:
- Using assistive technology to review your site and ensure the design and all technical aspects of it are accessible
- Using an online accessibility checker to check the accessibility of your website (not 100% reliable)
- Having people with disabilities to review your site and provide feedback (best method)
If you haven’t already brought your website up to AODA WCAG 2.0 compliance, the time to do so is now. At Tangentia, we have the experts who can help design your website so that you meet the AODA WCAG 2.0 standard of compliance in time for the January 1, 2021 deadline.
Contact us today to for a free AODA website compliance audit.
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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Embrace the Fractional Digital Worker (or Bot-as-a-Service) and Empower Your Organization
The use of automation in the workplace is a trend that has been gaining traction over the past few years. One of the most recent innovations has been the use of bots to perform simple, repetitive tasks that typically take up too much human time that could be better spent on high-value tasks.
Robotic process automation (RPA) advanced automation from individual tasks to entire processes. Then the digital worker came along and once again advanced the use of bots in automation, making it possible to provide full automation of entire back-office job roles for complete end-to-end automation.
However, with the need for easy scalability, automation has once again advanced. With the growing popularity of Bot-as-a-Service, it is important to understand what this means for your organization.
The Need for Scalability
Scalability is an important consideration when it comes to the automation of your workforce. According to a Deloitte Global RPA Survey, a mere 3% of organizations have been able to successfully scale their digital workforce. Yet, in today’s chaotic global climate the need to scale is crucial for survival.
This is the motivation behind Tangentia’s development of their TIA Digital Worker, a cloud-based automation system that let’s you choose how much bot service you need and when you need it.
The Power of the TIA Digital Worker
The TIA Digital Worker is software that takes advantage of everything AI, RPA and machine learning (ML) have to offer. When you embrace the cloud-based TIA Digital Worker, you will be able to take full advantage of the service without the hassle of on-premise hardware and the difficulty that comes with scaling to meet your needs.
Tangentia makes it possible for you to purchase full-time bot usage or to purchase bot usage for just a few hours a day. Scale those bot hours up or down as needed to maximize automation without overpaying. Bot usage is charged on a monthly basis, and there are peak hours (10 am to 5 pm) and non-peak hours that allow you to manage your use of the bots for maximum benefit at minimum cost.
Best of all, the benefits of TIA Digital Worker go beyond the power to scale. Efficiency skyrockets as employees are freed up to focus on tasks that have more value for the organization. This includes more time spent on innovation and increased customer interaction and satisfaction. Additional benefits include:
- Cross-departmental functionality
- Full automation of an entire job role, individual processes within a role or specific tasks within a process
- Full customization to suit the unique needs of your organization
- Ability to set the parameters for complete control over your digital workforce
- Enhanced, easy communication and collaboration with your digital workforce
The use of the TIA Digital Worker also puts you in the right position to take full advantage of hyperautomation, which takes this end-to-end automation and adds a level of intelligence to it that is capable of capturing and analyzing data in real time to support decision-making within the organization.
With a constantly changing global business environment and increasing demands on organizations to meet customer needs, increase productivity and cut costs, the time to adopt automation is now.
Tangentia receives Automation Anywhere’s IMEA Partner Awards 2020
At Tangentia, we are proud to announce we are the recipient of the “Excellence in Business Process Automation – India” award as part of Automation Anywhere’s esteemed IMEA Partner Awards 2020.
As a leader in Robotic Process Automation (RPA), Automation Anywhere is dedicated to helping organizations around the world move into the 21st century by creating innovative Intelligent Digital Workforce’s that will automate the fundamental processes they need to operate. As an Automation Anywhere partner, Tangentia has its finger on the pulse of agile digital transformation, thinking outside the box and delivering innovative solutions on a global scale.
The excellence award is a testament to Tangentia’s vision and leadership in the intelligent automation category and our dedication to customer experience, which is at the core of everything we do. This is in large part thanks to our work with Automation Anywhere. “We hold our partnership with Automation Anywhere in high regard,” says Tangentia CEO Vijay Thomas. “It has helped us provide even more value to our customers through the creative use of cognitive bots and our proven ‘global boutique’ deliver model. This award reinforces our commitment to RPA, helping organizations with their digital transformations and partnership with Automation Anywhere.”

Get Started Today
Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now