Monthly Tangentia Byte July 2021

  • Monthly Tangentia Byte
    July 2021

Accelerate Digital Transformation with Intelligent Automation in Manufacturing

Enhance your product quality and efficiencies by implementing AI in processing lines. Reduce manufacturing lead time by programming daily production activities. Improve speed and accuracy by automating time-consuming front & back-office operations. Facilitate smoother logistics and a higher level of service by adopting RPA in the supply chain. Partner with us to break operational barriers, boost production efficiencies, gain valuable insights, and journey beyond.
How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)
As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained & certified developers, BAs, architects & PMs. Together, these experts have developed a migration process that gets you up & running on Automation 360 as quickly & painlessly as possible.
eBook:
Transforming Telecommunications With Intelligent Automation
Telecom companies are adopting end-to-end intelligent Robotic Process Automation (RPA) to improve business operations and prepare for the impact of 5G and other networking technologies. Download this ebook to know how Intelligent Automation can transform the telecommunication industry.
We had been selected as a preferred partner for AA’s Tiger Team!
Tiger Team is an exclusive group of experts providing customers globally with technical advisory services related to RPA, IQbot implementations, automation health checks & support services. Our certified team of AA experts are ready to make a positive impact and ensure your journey to RPA.
Intelligent Document Processing for Jaguar Land Rover
Tangentia has a team of 30+ AA and IQ Bot certified resources deployed for this engagement. Listen to what Richard Harding, Intelligent Automation Director at Jaguar Land Rover has to say on how they're driving business efficiency and productivity with Mihir Shukla, CEO of Automation Anywhere.
We are now ISO 9001:2015 and ISO/IEC 27001:2013 Certified
Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified.
We are proud to receive the Tech Data Circle of Excellence Award 2020
Tangentia is proud to announce we are the recipient of the “2020 IBM Partner of the Year” award as part of the 2020 Tech Data Canada IBM Partner Awards. The partnership award really is a testament to the value and support Tech Data brings to our team.
Tangentia Open Annual Golf Tournament
Tangentia with its partners' Automation Anywhere, Techdata and ArchESB are hosting its first Tangentia Golf Open in September in the Greater Toronto Area. We will be reaching out to all our GTA customers with an invite soon! If you don't hear from us, check in with your Tangentia Account Executive.
We can't wait to see all our customers in person for the first time in 1.5 years! Stay tuned for more events coming from Tangentia in the near future. 
Case Study: How Tangentia Gateway Helps Ola Bamboo Save Time While Saving The Planet
Ola Bamboo produces consumer products made from sustainable, environmentally-friendly bamboo. Its catalog is incredibly diverse and includes everything from plates to toothbrushes to makeup remover. Read the case study to know how Tangentia Gateway helped overcome the technical challenges and unlocked cost and time savings for them.
Accelerate Digital Transformation with Intelligent Automation in Manufacturing

Enhance your product quality and efficiencies by implementing AI in processing lines. Reduce manufacturing lead time by programming daily production activities. Improve speed and accuracy by automating time-consuming front & back-office operations. Facilitate smoother logistics and a higher level of service by adopting RPA in the supply chain. Partner with us to break operational barriers, boost production efficiencies, gain valuable insights, and journey beyond.
How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)
As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained & certified developers, BAs, architects & PMs. Together, these experts have developed a migration process that gets you up & running on Automation 360 as quickly & painlessly as possible.
eBook:
Transforming Telecommunications With Intelligent Automation
Telecom companies are adopting end-to-end intelligent Robotic Process Automation (RPA) to improve business operations and prepare for the impact of 5G and other networking technologies. Download this ebook to know how Intelligent Automation can transform the telecommunication industry.
We had been selected as a preferred partner for AA’s Tiger Team!
Tiger Team is an exclusive group of experts providing customers globally with technical advisory services related to RPA, IQbot implementations, automation health checks & support services. Our certified team of AA experts are ready to make a positive impact and ensure your journey to RPA.
Intelligent Document Processing for Jaguar Land Rover
Tangentia has a team of 30+ AA and IQ Bot certified resources deployed for this engagement. Listen to what Richard Harding, Intelligent Automation Director at Jaguar Land Rover has to say on how they're driving business efficiency and productivity with Mihir Shukla, CEO of Automation Anywhere.
We are now ISO 9001:2015 and ISO/IEC 27001:2013 Certified
Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified.
We are proud to receive the Tech Data Circle of Excellence Award 2020
Tangentia is proud to announce we are the recipient of the “2020 IBM Partner of the Year” award as part of the 2020 Tech Data Canada IBM Partner Awards. The partnership award really is a testament to the value and support Tech Data brings to our team.
Tangentia Open Annual Golf Tournament
Tangentia with its partners' Automation Anywhere, Techdata and ArchESB are hosting its first Tangentia Golf Open in September in the Greater Toronto Area. We will be reaching out to all our GTA customers with an invite soon! If you don't hear from us, check in with your Tangentia Account Executive.
We can't wait to see all our customers in person for the first time in 1.5 years! Stay tuned for more events coming from Tangentia in the near future. 
Case Study: How Tangentia Gateway Helps Ola Bamboo Save Time While Saving The Planet
Ola Bamboo produces consumer products made from sustainable, environmentally-friendly bamboo. Its catalog is incredibly diverse and includes everything from plates to toothbrushes to makeup remover. Read the case study to know how Tangentia Gateway helped overcome the technical challenges and unlocked cost and time savings for them.

How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)

How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)

We’re fast approaching the end of life for Automation Anywhere’s Enterprise V11 platform. That’s not a bad thing, however. The industry-leading RPA vendor is replacing the client-based, a legacy solution with something more agile and modern — Automation 360, formerly known as A2019.

You already know this, of course. That’s why you’re here. You don’t need us to convince you about the value of RPA — you need to convince the decision-makers in your business.

Fortunately, that won’t be difficult to do. As you’ll soon see, the numbers speak for themselves. First thing’s first, however, you’re going to need a plan.

What Is A2019/Automation 360?

The latest iteration of Automation Anywhere’s robotic process automation (RPA) solution, Automation 360 is completely web-based, rebuilt by the company from the ground up. It neither relies on specialized infrastructure nor requires an on-premises installation. This allows it to provide greater functionality, better scalability, and improved ease of use at a lower total cost of ownership than its legacy predecessor.

Automation Anywhere has made a few other changes with Automation 360 as well, including:

  • Support for CENTOS and Red Hat Enterprise Linux.
  • UI is available in 7 additional languages, bringing the total supported languages to 10.
  • Available on-premise, as a SaaS app, or as a hybrid deployment.
  • Web-based bot creator platform.
  • Cognitive technology and artificial intelligence are available out of the box.
  • Task commands have been replaced by modular, package-based “actions.”
  • A new SDK allows customers to develop their own packages.

When Does Automation Anywhere V11 Reach EOL?

As of March 2021, Automation Anywhere stopped selling Enterprise V11. The product’s official end of life date is September 2022.

The Challenges of Migrating to A2019 from Enterprise V11

To leverage the advanced functionality of Automation 360 and support ongoing business continuity, you need to migrate to Automation 360 as soon as possible. Unfortunately, that’s easier said than done. Because the two versions are so fundamentally different from one another, there are multiple roadblocks to account for :

  • Bot Migration. Bots migrated from V11 to A2019 do not preserve system credentials, meaning these must all be reconfigured manually after migration. Additionally, some bots do not even support migration.
  • Code Differences. Automation 360 has completely retooled how task commands are handled — among other changes — there’s a lack of code parity between the two versions.
  • Versioning Issues. It’s difficult to access historical versioning data on bots and other components after they’ve been migrated, which is a significant issue from a compliance standpoint.
  • Audit Log Storage. Automation 360 changes how audit logs are stored, which can potentially mean retooling your auditing and reporting processes.
  • Output. Automation Anywhere does not offer any straightforward means of comparing outputs for migrated bots, meaning you’re flying blind when it comes to testing whether or not your bots were successfully migrated.

Planning Your Migration Strategy

Successfully migrating to Automation 360 begins with laying the proper groundwork. You’ll need to take a measured, deliberate approach, assessing and evaluating your progress and infrastructure at each phase. Here’s how that looks in practice:

Initial Assessment

  • What’s the extent of your migration?
  • What systems and infrastructure will be impacted, and how significant a change will you need to make to your bots? You’ll want to pay especially close mind to version differences.
  • Do you have measures in place to address any potential business continuity challenges that come up?
  • What is your threshold for solution complexity?
  • Are there other improvements/optimizations that can be made during the migration? New features of Automation 360 that you could incorporate?

Strategization

  • If your migration will require processes to be engineered or components to be restructured, how will you go about this?
  • Do you have clear visibility into each phase of the migration process?
  • How will your migration be timed? Have you set realistic targets?
  • What business needs do each individual component serve, and which take precedence in terms of migration?

Delivery

  • Set and follow established best practices for migration, such as those provided by Tangentia.
  • Address challenges and discrepancies via custom solutions.
  • Consider leveraging an automated code dispatcher to better facilitate code migration.
  • Reuse code where possible, and cut out redundancies where you can.

Evaluation

  • Test each migrated component across multiple simulated environments.
  • Perform quality assurance for each component as it is migrated.
  • Examine both functionality and underlying codebase.

Deployment

  • Manage your new deployment of Automation 360 through change management and lifecycle management processes.

Ensure a Seamless Automation 360 Migration with Tangentia

The prospect of such a complex migration can be both daunting and discouraging. If you’re like most businesses, you likely cannot afford the extensive downtime that would be required. Especially now, you need your RPA platform performing at peak efficiency, with as few interruptions as possible.

Tangentia can help with that.

As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained and certified developers, business analysts, architects, and project managers. Together, these experts have developed a migration process that gets you up and running on Automation 360 as quickly and painlessly as possible. Working with our highly experienced team, you’ll also be able to leverage our powerful, cloud-based Automation Anywhere Platform.

Working with Tangentia, you’ll be able to effortlessly move past any challenges that might prevent a successful migration:

  • Build Better Bots. With our Bot Factory, get the bots you need the moment you need them.
    • Our dedicated team designs develop and test your bots, including tackling all the challenges associated with migrating.
    • We maintain a Bot Operations Center to provide full support post-migration.
    • We’re able to easily spin up virtual testing environments for the purpose of output comparisons.
  • Maintain Code Parity. Between our expertise and our extensive code library, we’ll help you sort through any unsupported components as you move from one platform to the other.
  • Preserve Version History. We’ll make sure that even post-migration, you don’t lose versioning data. We’ll keep it securely stored and readily accessible for all your compliance needs.
  • Keep Your Audits Intact. Whatever your auditing and reporting requirements, we’ll make sure you meet them, no matter how complex your migration is.

Before you migrate to Automation 360, it is important to verify the migration readiness of your bots. You can scan your bots using Automation Anywheres Bot Scanner and analyze the generated report for information about their current state.

Get Started on Your Automation Anywhere Journey Today

Contact us for more information on how we can help you seamlessly migrate from Automation Anywhere V11 to Automation 360 (A2019).

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

tangentia ISO certifiedtangentia ISO certified

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified. Assessment for both the certifications jointly was done by TUV Nord, accredited by German accreditation body DAkkS. Through an integrated approach, our global ISO implementation team has achieved compliance with both standards in record turnaround time.

Our Integrated Management System(IMS), which is compliant with both the standards, boasts robust processes that ensure that our products and services meet the needs of our clients, with an ability to effectively manage information security risks.

Vijay Thomas, CEO of Tangentia said “It is an inordinate achievement that reveals our commitment to providing quality products and services, ensuring continuous up-gradation of and adherence of information security processes to all our existing and prospective clients.”

Vaishali Amonker, Global Head of Quality as well as the lead for the Tangentia ISO implementation adds “Our goal to attempt to get the ISO 9001 and ISO 27001 standards simultaneously was a BHAG( Big Hairy Audacious Goal) to start with. However the ISO team made up of people globally that met at all odd hours of the day and night to manage time zones, managed to pull it off and our customers can now rest assured that the Tangentia services that they trust, are going to get even better”

ISO 9001:2015, the Quality Management Standard

To become ISO 9001:2015 certified, Tangentia underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformances in the quality management standard. The audit also revealed that our internal document and record management system is well developed.

It is an inordinate achievement that shows we are truly endowed in understanding our client’s needs in working with them to deliver high-quality solutions, while always complying with regulations and specifications and continuously reviewing and improving the way we work. This certification reveals our commitment to providing quality products and services to all our existing and prospective customers.

The ISO 9001 certification clearly demonstrates that we have robust and defined procedures in place in all our business areas. So, we can proudly state that Tangentia services are delivered with quality and transparency.

ISO/IEC 27001:2013, the International Information Security Standard

At Tangentia, we adhere to the highest standards of information security, client confidentiality, and trust. We acknowledge the fact that every client’s information/data/documents is an extremely important asset and always treat it with the greatest integrity.

ISO/IEC 27001:2013 includes the management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Crimson Interactive’s ISMS follows the approach to “develop, establish, implement, operate, monitor, review, maintain, and improve,” thereby ensuring continuous up-gradation of and adherence to information security processes.

How do our clients benefit from ISO 9001:2015 and ISO/IEC 27001:2013 certification?

  • We have secure operations and strict compliance policies, ensuring that our client’s research work information/data/documents are 100% safe with us.
  • Our business continuity planning ensures no disruptions and delivery of all information/data/documents on time.
  • Advanced information technology systems to ensure superior quality and higher security.
  • Our trust and confidentiality commitment to serve our esteemed clients better and for longer.
  • We have globally recognized and acknowledged security processes/protocols for ensuring no security breaches.
  • Tangentia Gateway SaaS solutions for B2B, EDI, Supply Chain and E-commerce in addition to SOC1 and SOC2 compliance are now also ISO 9001 and ISO 27001 compliant.
  • TiA SaaS solutions including TiA Chatbot, TiA Robotic Process Automation( RPA), TiA Intelligent Data Processing (IDP), and TiA Core AI platforms are now also ISO 9001 and ISO 27001 compliant.

We at Tangentia give utmost importance to quality and information security while engaging in all business activities. And the ISO/IEC 27001:2013 certification clearly demonstrates that we guarantee information security by adhering to internationally renowned standards.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte June 2021

  • Monthly Tangentia Byte
    June 2021


An eBook: UiPath vs. Automation Anywhere, 
Which One Is Best For You?
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to different industries, and each one is suited for specific use cases. — and as a specific set of industries. Download this eBook to understand which one should you use.

How to Build a Business Case for Robotic Process Automation (RPA)
In order to properly conceptualize and explain the specific ways that RPA can benefit your business, it’s imperative that you first know exactly how it will be used within your organization. Read this article to know how to build a business case for RPA.
Price Packs for RPA; Get Your Automation Journey Started Today
The Tangentia RPA journey is designed to support you through every step of the RPA adoption and integration process, from proof of concept all the way through Enterprise roll-out. Download this partner pack to know more about Tangentia RPA services.

Infographic- The Key to Digital Transformation for Manufacturing
Download the infographic to learn top functions for automation in manufacturing.
RPA in Manufacturing- Improve Your Value Chain & Thrive
The use of RPA in manufacturing is about taking operational efficiency to the next level.
How Electronic Data Interchange (EDI) Is Evolving — and What That Means for You
Download The Past, Present, and Future of Electronic Data Interchange eBook to find out why. And more importantly, to see how to see how your own organization might potentially leverage it. 
Smart RPA Solutions for Forward-Thinking Companies
Drive more value out of your processes with RPA. Get in touch with the Tangentia team to see how RPA can benefit your business through customized solutions designed for your business goals.

An eBook: UiPath vs. Automation Anywhere, 
Which One Is Best For You?
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to different industries, and each one is suited for specific use cases. — and as a specific set of industries. Download this eBook to understand which one should you use.

How to Build a Business Case for Robotic Process Automation (RPA)
In order to properly conceptualize and explain the specific ways that RPA can benefit your business, it’s imperative that you first know exactly how it will be used within your organization. Read this article to know how to build a business case for RPA.
Price Packs for RPA; Get Your Automation Journey Started Today
The Tangentia RPA journey is designed to support you through every step of the RPA adoption and integration process, from proof of concept all the way through Enterprise roll-out. Download this partner pack to know more about Tangentia RPA services.

Infographic- The Key to Digital Transformation for Manufacturing
Download the infographic to learn top functions for automation in manufacturing.
RPA in Manufacturing- Improve Your Value Chain & Thrive
The use of RPA in manufacturing is about taking operational efficiency to the next level.
How Electronic Data Interchange (EDI) Is Evolving — and What That Means for You
Download The Past, Present, and Future of Electronic Data Interchange eBook to find out why. And more importantly, to see how to see how your own organization might potentially leverage it. 
Smart RPA Solutions for Forward-Thinking Companies
Drive more value out of your processes with RPA. Get in touch with the Tangentia team to see how RPA can benefit your business through customized solutions designed for your business goals.

How to Build a Business Case for RPA

How to Build a Business Case for RPA

Robotic Process Automation (RPA) is arguably one of the most transformative technologies in the business world. It can be used to streamline a business across the board, from network security to payroll and order fulfillment. For anyone who's been paying attention, the benefits are as clear as day.

You already know this, of course. That's why you're here. You don't need us to convince you about the value of RPA — you need to convince the decision-makers in your business.

Fortunately, that won't be difficult to do. As you'll soon see, the numbers speak for themselves. First thing's first, however, you're going to need a plan.

It All Starts With Your Roadmap

In order to properly conceptualize and explain the specific ways that RPA can benefit your business, it's imperative that you first know exactly how it will be used within your organization.

For instance, will you apply it to your reporting, eliminating hours of data entry? Will you use it to process invoices for your customers, enabling faster fulfillment times and eliminating potential invoicing errors? Or will you use RPA to streamline your onboarding process so that new employees can get to work that much faster?

The possibilities are, as they say, limitless.

You likely started exploring RPA with a specific problem or set of processes in mind. That's good. Zero in on that for now, and answer the following questions:

  • What specific challenge or problem am I looking to address with RPA? This is your starting point. Your mission statement.
  • Who will use the deployment? Will RPA be leveraged by multiple departments, or is it exclusively for one segment of the organization?
  • What is the projected timeframe of this deployment? You'll want concrete dates planned out for your proof of concept/pilot deployment and each phase thereafter.
  • How will this project be integrated? What software needs to be tied to the bots once they're deployed? Are there any potential implementation challenges?
  • What governance models will we use? Depending on your project's level of complexity, you'll want to chart out one or even several RPA governance models, each of which hits the following beats:
    • Clearly established roles and responsibilities, including leadership, support, administrative, etc.
    • An accountability framework to help ensure everyone stays on task.
    • An approvals process for proposing and deploying new RPA bots.
    • Security & compliance standards, processes, and protocols.
    • Best practices for managing and configuring software and (if relevant) hardware architecture.
    • Best practices for cost management.
    • A framework for the timely development and deployment of each bot.
    • A process for change management — RPA is a highly dynamic technology, and your needs are likely to shift or scale over time.
  • What tangible examples currently exist for my projected use case? You'll want to find as many concrete examples as possible. Not only will this allow you to make a stronger case for deployment — demonstrating that yes, this does work — it will also allow you to extrapolate your potential return on investment. To find these examples, you can look in a few places.
    • Case studies published by RPA service providers. The more similarities between your business and the client organization, the better.
    • Press releases detailing RPA deployments.
    • Statistics and research briefs released by analysts (ie. Gartner).
  • What is the total cost of ownership associated with this project? Structure the breakdown of costs so that it aligns with your proposed deployment schedule.
  • What is the end goal of this deployment? For example, increasing productivity by 10% or reducing order fulfillment times by 20%. Make sure you set realistic expectations here, lest your project loses the approval of the higher-ups.

Costs, Benefits, and Potential

Armed with the research you did in the previous step, it's time to crunch some numbers. First, you want to do a cost-benefit analysis of your project. You want to be as comprehensive as possible here, quantifying every single potential expense and gain.

You'll also want to calculate your return on investment. What, at the end of the day, does your business ultimately gain from this deployment? What tangible value will this project generate for the business?

Finally, take a brief moment to brainstorm what other areas of your organization might benefit from RPA. In a pinch, having this information on hand could help seal the deal and bring someone who's still on the fence over to your side. Don't just focus on broad departments, drill down to specific processes.

Your CBA and ROI are the two figures that really matter here.

The Pitch

Now that you've done your research and crunched some numbers, it's time to think about how you're going to make your case. Start with the challenge; your reason for proposing the deployment.

Focus on what the issue is costing your business — on what you lose if you leave the problem unaddressed. Again, concrete numbers are your friend here. You want to provide them with specifics.

How many hours of productivity do they lose? How much money is this problem costing them? How many more clients could they serve if they deployed RPA?

From there, you'll want to explain in layman's terms precisely how a well-executed RPA strategy can address this problem. Don't bother going into detail about the features or functions of RPA. Focus on the results.

With any luck, you'll have made a strong enough case to move forward with your deployment.

Closing Thoughts

So, in summary, to make your case in favor of RPA, you need:

  • A strong foundation. What specific outcomes do you desire from this project?
  • A comprehensive roadmap, which includes integration plans and target deployment dates.
  • Strong evidence in favor of RPA's beneficial impact in your industry.
  • A full analysis of how RPA can benefit your business, detailing which specific processes it might be applied to.
  • CBA and ROI data.
  • A well-articulated pitch script.

We won't lie and say it will be easy. But the end result is worth it. And if, after reading this piece, you still aren't sure where to start or where to go, Tangentia can help.

We have nearly two decades of experience in the automation space and have worked with multiple customers and systems worldwide. We're also partnered with multiple RPA vendors, meaning that no matter your use case or business model, we have the expertise and the connections you need.

Book a discovery call today, and we'll help you make your case.

UiPath vs. Automation Anywhere: Which is the Best RPA Solution for You?

Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to the industry, and each one is suited for a specific type of use case — and as specific set of industries.
Download Ebook



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