Monthly Tangentia Byte
March 2023
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Author: Daryl Vaz
How to Stay Competitive in the B2B Industry
How to Stay Competitive in the B2B Industry
In today’s fast-paced business environment, staying competitive is a top priority for any B2B organization. With the rise of digital technologies, the B2B landscape has undergone a significant transformation, and companies must adapt to stay ahead of the competition. In this blog, we will discuss some strategies that B2B companies can adopt to stay competitive.
1. Embrace Digital Transformation
Digital transformation is the key to staying competitive in the B2B industry. It involves the integration of digital technologies into all aspects of your business, from marketing and sales to operations and customer service. By embracing digital transformation, B2B companies can streamline their processes, improve efficiency, and drive growth. For example, implementing a CRM system can help you manage your customer relationships more effectively while adopting automation technology can help you reduce manual work and improve accuracy.
2. Focus on Customer Experience
In the B2B industry, customer experience is critical to success. B2B customers expect a high level of service, and companies that fail to meet these expectations risk losing business to their competitors. To stay competitive, B2B companies must focus on delivering an exceptional customer experience. This can be achieved by investing in customer service, providing personalized solutions, and being proactive in addressing customer needs.
3. Offer Customizable Solutions
B2B customers have unique needs, and offering customizable solutions is a great way to stay competitive. By providing tailored solutions, B2B companies can differentiate themselves from their competitors and offer added value to their customers. This can be achieved by leveraging data analytics to gain insights into customer preferences and needs and then using this information to develop customized solutions.
4. Leverage Data Analytics
Data analytics is a powerful tool that can help B2B companies stay competitive. By analyzing data, companies can gain insights into customer behavior, market trends, and the performance of their own business. This information can be used to make informed decisions and develop more effective strategies. For example, data analytics can be used to identify new opportunities for growth, optimize pricing strategies, and improve supply chain management.
5. Maintain a Strong Online Presence
In today’s digital age, maintaining a strong online presence is essential for any B2B company. This includes having a user-friendly website, active social media accounts, and engaging content. By creating a strong online presence, B2B companies can attract new customers, build brand awareness, and stay top of mind with their existing customers. It’s also important to stay up-to-date with the latest digital marketing trends and technologies, such as search engine optimization and content marketing.
6. Foster Innovation
Finally, fostering innovation is another key strategy for staying competitive in the B2B industry. Innovation can take many forms, from developing new products and services to adopting new technologies and processes. By fostering a culture of innovation, B2B companies can stay ahead of the curve and remain relevant in an ever-changing business landscape.
In conclusion, staying competitive in the B2B industry requires a strategic approach that leverages digital technologies, focuses on customer experience, offers customizable solutions, leverages data analytics, maintains a strong online presence, and fosters innovation. By adopting these strategies, B2B companies can adapt to changing market conditions, differentiate themselves from their competitors, and drive growth.
Get Started on Your B2B Journey Today
Book a discovery call with one of Tangentia’s B2B experts today to find out more.
IBM Data Processing Addendum (DPA) and Watson AI for Automotive Sales
IBM Data Processing Addendum (DPA) and Watson AI for Automotive Sales
The automotive industry is made up of many long and complex processes when it comes to manufacturing vehicles. Everything from maintaining accurate inventory levels, ensuring that the right parties sign off on paperwork, organizing the data being collected by onboard sensors, and other tasks are best handled by IBM Data Processing Addendum.
Inefficient processes in your back-office can slow down the entire production process, causing delays, parts
shortages, and other costly outcomes. Keeping track of all of this data requires large teams, which increases your operational expenses. And with competition in the automotive industry at an all-time high, these added expenses can impact your bottom line.
DPA is one area that many automotive companies are implementing as part of a wider digital transformation.
By automating repetitive, manual tasks, your company can identify significant ways to save and improve the efficiency of the processes you rely on to maintain your position in the market.
IBM for Automotive
Tangentia can help your organization create automated systems that are designed to save time, improve operational processes at all levels, and enhance the customer experience. We’re a trusted IBM strategic partner that can help your company start its digital transformation. Our team of developers will work with your company to create a proof of concept that works with your internal policies and processes.
Why IBM DPA for Automotive Industry?
- Make Better Use of Data
The data you collect from vehicle diagnostic systems and sensors is your most valuable asset. DPA helps you
categorize and drive more value from this data. - Excellent Customer Satisfaction
Enhance the way your customers interact with your company by reducing friction at all touchpoints a customer
has with your company. - Start Your Digital Transformation
Put your company on the right path by kickstarting your digital transformation. DPA will provide your business
with the foundation it needs to scale up. - Save Time and Money
Your back-office tasks require a lot of time and labor. Improve the efficiency of these tasks with an automated
system that you can configure based on your internal policies. - Improve Your Competitiveness
Maintain your competitiveness through an DPA system that delivers exceptional value to your potential customers. - Futureproof Your Operations
Artificial intelligence and digital operations are changing the way companies do business. DPA provides your company
with a reliable way to futureproof your operations.
What tasks can IBM DPA and AI solve for Automotive sales?
- Streamline the application process for vehicle sales
- Payment processing for service departments
- Logging vehicle service reports and other diagnostic data
- Automating customer document requests
- Tracking inventory levels for specific parts
- Maintain effective regulatory compliance
- Digitizing documents
- Improving back-office operations
Are you interested in improving the essential processes that your business relies on? DPA is one of the most impactful ways your business can boost its back-office performance. Get in touch with the Tangentia team today to see how we can
empower your company to leverage the latest DPA technology to improve automotive sales.
Get Started Today
Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada, USA, Mexico and India to implement their RPA strategies.
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Monthly Tangentia Byte February 2023
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CEO’s Tech Trends for 2023
Vijay Thomas
CEO’s Tech Trends for 2023
As the CEO of a rapidly growing tech enterprise, I understand the importance of staying ahead of the curve and being aware of the latest trends in order to make strategic decisions for our organization. Let’s talk about the latest developments and innovations in the tech industry to look out for in 2023 to stay up to date with the latest advancements and their potential impact on various industries.
Our goal is to provide valuable insights and information that will help you stay ahead of the curve in the ever-changing tech landscape. There are several technology trends that are forecasted to continue to grow and evolve in the next few years. Some of the most significant trends include:
- Artificial Intelligence (AI) & Machine Learning (ML) – As these technologies continue to advance, we can expect to see more widespread use of AI and ML in a variety of industries, including healthcare, finance, and transportation. This will lead to more accurate predictions, improved automation, and more personalized experiences.
- 5G – The deployment of 5G networks is expected to accelerate in 2023, providing faster internet speeds and more reliable connectivity. This will enable new use cases such as autonomous vehicles, smart cities, and the Internet of Things (IoT).
- Edge Computing – With the explosion of data being generated by devices and systems, edge computing will become increasingly important to process and analyze that data in real-time. This will lead to faster and more accurate decision-making and reduce the burden on centralized data centers. Tangentia’s TiA IoT systems are continuing to form the backbone of technologies that change the way we live.
- Virtual and Augmented Reality (VR/AR) – VR (Virtual Reality) and AR technologies are expected to continue to evolve and become more mainstream. They will be used in a variety of industries, including gaming, entertainment, and education, to create more immersive and interactive experiences. Tangentia’s digital innovations team is at the forefront of augmented app design and the connected digital space.
- Quantum Computing – Quantum computing is still in its initial stages, but it is expected to become more powerful and accessible in the next few years. It will be used to solve complex problems that are currently beyond the capabilities of classical computers, such as drug discovery, weather forecasting, and financial modeling.
- Blockchain – Blockchain technology is becoming increasingly popular in industries such as finance, planning, and supply chain management. This is because of its ability to create decentralized and tamper-proof ledgers, which can be used to record transactions and other data. Learn how Tangentia is harnessing the power of the blockchain for the Autonomous Enterprise.
- Autonomous Enterprise – An autonomous enterprise is a business model that uses artificial intelligence (AI), robotic process automation (RPA), and other digital technologies to automate a wide range of business processes, from decision-making to operations. The goal of an autonomous enterprise is to become more efficient, flexible, and responsive to changing market conditions and customer needs.
One of the key components of an autonomous enterprise is the use of AI and machine learning (ML) to automate decision-making. This can include everything from analyzing data to identifying patterns and making predictions.
Another important aspect of an autonomous enterprise is the use of IoT and edge computing. This allows the autonomous enterprise to collect, process, and analyze enormous amounts of data in real time, making it possible to make decisions and take actions in near-real time. This is especially important in industries such as manufacturing, planning and transportation where rapid decision-making is crucial.
The autonomous enterprise also relies on automation and self-service capabilities, which allow it to operate with minimal human intervention. This can include automating routine tasks such as inventory management and supply chain operations, as well as providing self-service capabilities to customers, such as online ordering and account management.
An autonomous enterprise also requires a robust and secure infrastructure that can handle the large amounts of data and automation required to support it. This includes technologies such as cloud computing, which allows for scalability and flexibility, and blockchain, which provides a secure and decentralized way to store and manage data.
These are just a few examples of the technology trends that are forecasted to continue to grow and evolve in the next few years. It is important to note that technology is constantly evolving, and latest trends and developments can emerge suddenly, making it challenging to predict the exact trajectory of certain technologies.
Additionally, we are also seeing a shift towards more sustainable and environmentally-friendly technology, which is likely to become an important trend in the future. Overall, the technology industry is an exciting and dynamic field that offers many opportunities for innovation and growth.
In conclusion, technology is constantly evolving and changing the way we live and work. Keeping an eye on the latest trends and developments can help businesses and individuals stay ahead of the curve and take advantage of new opportunities. Hope this helps you on this journey of discovery and innovation in the tech industry.
Get Started on Your Autonomous Enterprise Journey Today
Book a discovery call with a member of Tangentia’s autonomous team today to find out more.
Monthly Tangentia Byte January 2023
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Monthly Tangentia Byte
January 2023
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Here’s Why Tangentia India is a Great Place to Work
Here's Why Tangentia India is a Great Place to Work
For the second consecutive year, Tangentia India Technologies Pvt. Ltd. has been certified as a Great Place to Work by Great Place to Work® Institute (India) Jan 2023 – Jan 2024. Considered the ‘Gold Standard’ in identifying and recognizing Great Workplace Cultures, the Great Place to Work® Certification is recognized worldwide by employees and employers.
As a world-leading provider of autonomous enterprise solutions, Tangentia has been helping companies make an impact using cutting-edge technology that enables them to transform, grow, or bounce back in today’s competitive digital landscape.
“At the center of delivering advanced automation solutions, creating ground-breaking innovations, and strengthening customer relationships is Tangentia’s driving force – its people,” says Vijay Thomas, CEO of Tangentia. “We’re proud of Tangentia being recognized as a ‘Great Place to Work’. This prestigious recognition has been bestowed on us due to the hard work and contribution of the entire team. ‘Dream, Work and Achieve’ is our team’s mantra which has helped us exceed customer expectations, set industry benchmarks, and push boundaries.” says Vijay.
Tangentia has always nurtured an inclusive work culture that fosters growth, promotes diversity, encourages education, and inspires teamwork. A ‘Great’ work culture that spans over two decades provides a platform for its employees to exchange ideas, perspectives, and knowledge. With the strategy of being closer to its customers in 2023, Tangentia opened new offices across India – Mumbai, Gurugram, Trivandrum, Karwar, and Belgaum in addition to its existing offices in Goa. As a result, the team has grown exponentially over the last year. This is a testimony that Tangentia is genuinely a ‘Great Place to Work’.
An innovative initiative like ‘Ghar Wapisi’ was announced where offices were open in remote locations – Karwar, Trivandrum, and Belgaum for employees to work from their hometowns instead of moving to metro cities. A guest house facility for employees working over different time zones is also in place in Goa and Kerala offices. Tangentia has also embraced the new normal and has adopted a modern – hybrid work system that facilitates exposure from different global markets – Canada, America, Mexico, and India.
In addition to rewarding its employees through industry-recognized certifications, awards, bonuses, and other benefits, Tangentia welcomes its new employees with a joining bonus of 1000 FOHO coins. While the team works smart, they make time for other activities, including festive celebrations, CSR initiatives, and off-sites. Tangentia is truly a Great Place to Work.
Interested in working with Tangentia? Visit tangentia.com/careers or write to careers@tangentia.com
Get Started Today
Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada, USA, Mexico and India to implement their RPA strategies using an agile methodology.
View Careers
Power Automate is the future of Workflows
Power Automate is the future of Workflows
Microsoft Power Automate is a service that helps you create automated workflows between your favorite apps and services to synchronize files, get notifications, collect data, and more. Power Automate is one of the pillars of the Microsoft Power Platform.
This technology is home to low-code tools that span across Office 365, Dynamics 365, Azure, and various standalone applications. Power Automate, specifically, is a workflow and process automation tool. It seeks to automate workflows with an API-based approach, exchange data with legacy on-premises software, and integrate AI models into your workflows with a low-code approach.
Microsoft has now acquired Softomotive, a 15-year-old robotics process automation company, to enhance Microsoft Power Automate product. According to the description on its website, Softomotive offers two products for attended use and unattended use.
Microsoft Power Automate is a low-code/no-code business process automation tool that is a component of the Microsoft Power Platform family. Microsoft wants to integrate Softomotive’s products into this tool. For users of Microsoft’s own “UI Flows” robotic process automation technology, WinAutomation is already incorporated and now offered without charge.
Given that Softomotive products ‘WinAutomation’ and ‘ProcessRobot’ will no longer receive support, updates, or upgrades, according to the Power Automate team, this is the perfect time to migrate to Microsoft’s suite of automation tools built into Office365. Support for WinAutomation solutions will cease on the 31st of December, 2022. Any current Softomotive customer after that date will still be able to use their software, regardless of the licensing level, but without support, upgrades, or updates. All clients who do not have a special arrangement with Softomotive are subject to this. Customers should contact their Microsoft sales representative if they have negotiated a personal contract and terms of service with Softomotive.
What advantages can Power Automate offer?
1. Streamline everyday tasks
Consider the number of emails you get every day. Consider receiving a notification when a high-priority email is received. A template can be enabled with Power Automate so that users receive only that, guaranteeing a critical email is never again missed.
2. Improve workforce productivity
Your company may save time, increase production, and operate much more successfully with the aid of Power Automate. Employees can work more effectively and boost corporate performance by automating repetitive operations that take up time during the day.
3. Automate tasks across business systems
Power Automate links and automates work across numerous programmes, both inside and outside the Microsoft eco-system. SharePoint, Power BI, Word, Outlook, Teams, Planner, Asana, MailChimp, Twitter, Adobe Sign, DocuSign, Google Drive, Eventbrite, FreshBooks, and Trello are a few examples of popular connectors.
4. Increase employee satisfaction and reduce human error
Employees are free to concentrate on the tasks that actually matter and need more attention when time-consuming, repetitive operations are automated. As a result, this may result in increased emotions of accomplishment and job satisfaction. Furthermore, automation lowers the possibility of human error, giving you peace of mind that activities are being finished at set standard.
5. Save time with decision making
You may speed up decision-making by automating procedures like approval workflows for handling time off requests, document approvals, sales prospects, etc.
6. Use predefined templates to create a flow
Although creating a flow from scratch is a possibility, Power Automate has a large library of established templates. These enable you to develop procedures around approvals, notifications, productivity, social media, and other topics that save time.
7. Accessible anywhere
Team members can build, execute, and monitor automated workflows even when they are not at the office thanks to the Microsoft Power Automate mobile app.
Common uses of Power Automate:
You can automate certain tasks, to achieve the following:
- Receive quick notifications of significant notifications or emails.
- Keep track of and catch up with new prospective clients
- Email attachments can be saved automatically to OneDrive or SharePoint.
- Participate in social media. For instance, you can receive a message if a tweet with a particular keyword was retweeted or if it was automatically tweeted or published on Facebook.
- Automate approval procedures for things like time-off requests and documents. Once the approval is finished, employees can then be informed via Teams.
- Receive push notifications on your phone, such as when your employer sends you an email.
- Maintain awareness of fresh Dynamics 365 Opportunities.
- When a Power BI alert is triggered, receive an email. Examples of this include alerting the sales managers when ten or more prospects haven’t had updates in more than two weeks, or sending the support team a heads-up when the incident volume is beyond 100.
For Microsoft consumers, this acquisition brings up options like
Customers get more options for building workflows in Power Automate by delivering a full low-code desktop automation solution with WinAutomation. Anyone can now create RPA bots using our current browser-based writing tool or a brand-new desktop application using WinAutomation.
Increasing the available UI automation drivers for popular apps and services In an effort to deliver the most comprehensive set of RPA capabilities on a single platform, Microsoft is now enhancing the desktop automation experience by integrating a wide range of connectors and apps from Softomotive, including SAP, legacy terminal screens, Java, Citrix, and more.
Enabling multitasking and parallel execution – Customers can now run several processes and automations concurrently on the same computer to decrease latency and boost the effectiveness of their bots. This extends existing Power Automate API automation’s tremendous scale to UI automation.
Offering hundreds of extra features – To enable low-code bot development, we are bringing our customers even more Softomotive innovation developed over the previous 15 years.
Why Tangentia for your Power Automate implementation?
Tangentia is a certified RPA consultant that can help your organization develop robust RPA solutions using Microsoft Power Automate technology. Our team of certified RPA developers can help you implement and integrate Microsoft Power Automate (formerly WinAutomation) automation technologies and get the most out of Microsoft Power Automate’s automation tools for your business.
Get Started on Your Digital Journey Today
Book a discovery call with a member of Tangentia’s digital team today to find out more about Low Code app development.
Monthly Tangentia Byte October 2022
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Monthly Tangentia Byte
October 2022
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Monthly Tangentia Byte September 2022
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