Monthly Tangentia Byte December 2023

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    Monthly Tangentia Byte
    December 2023

Tangentia Byte – Celebrating 20 years of excellence with Tangentia

Stay in the Know: Updates and latest news from Tangentia

Insuring the Future – How AI is Revolutionizing the Insurance Industry

Insuring the Future - How AI is Revolutionizing the Insurance IndustryInsuring the Future - How AI is Revolutionizing the Insurance Industry

Insuring the Future – How AI is Revolutionizing the Insurance Industry

The insurance industry, traditionally known for its risk assessment and claims processing, has witnessed a profound transformation in recent years, thanks to the integration of AI and intelligent automation. McKinsey predicts the industry is on the verge of a seismic, tech-driven shift.These cutting-edge technologies are reshaping the way insurers operate, enhancing customer experiences, optimizing underwriting processes, and mitigating risks. Here, we explore the significant impacts of AI and intelligent automation in the insurance sector.

Here are some of the key ways AI and intelligent automation are transforming the insurance industry:

  • Underwriting
    AI and intelligent automation can help insurers to automate the underwriting process, making it faster and more efficient. For example, AI can be used to extract relevant information from application documents, such as driving records and credit reports. This information can then be used by AI models to assess the risk profile of the applicant and recommend a premium.
  • Claims processing
    AI and intelligent automation can also be used to automate the claims processing process. This can help to reduce the time it takes for customers to receive their payouts. For example, AI can be used to triage claims, identify potential fraud, and process simple claims without human intervention.
  • Customer service
    AI and intelligent automation can be used to improve customer service by providing customers with 24/7 access to information and support. For example, chatbots can be used to answer customer questions and provide support with tasks such as policy changes and claims filing.
  • Fraud detection
    AI can be used to detect fraudulent claims and policies. This can help insurers to reduce fraud losses and protect their customers. For example, AI can be used to identify patterns of fraudulent behavior and to identify claims that are likely to be fraudulent.
  • Product development
    AI can be used to develop new and innovative insurance products. For example, AI can be used to develop personalized insurance products that are tailored to the individual needs of customers.

The AI Revolution is Coming to E-commerce

A number of insurance companies are already using AI and intelligent automation to transform their businesses. For example:

  • State Farm is using AI to automate the underwriting process for its homeowners insurance policies. This has helped State Farm to reduce the time it takes to underwrite a policy from 5 days to 1 day.
  • Progressive is using AI to detect fraudulent claims. This has helped Progressive to reduce its fraud losses by millions of dollars.
  • Geico is using chatbots to provide customer support. This has helped Geico to reduce the cost of its customer service operations.

AI and intelligent automation are undoubtedly transforming the insurance industry. These technologies are not only streamlining underwriting processes, but they are also improving customer experiences, enhancing claims processing efficiency, and elevating risk assessment and mitigation to new heights.

As technology continues to advance, insurers who embrace these innovations will remain competitive and better equipped to navigate the challenges of the modern insurance landscape. The insurance industry is on the cusp of an AI revolution, and the benefits it offers to both insurers and policyholders are bound to expand further in the years to come.

Get a free Proof Of Concept

Sign up for a free POC worth $5000 for RPA or for a review of your existing RPA and AI implementation. Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

The Future is Autonomous : Tangentia & the Autonomous Enterprise

An Autonomous Digital Enterprise (ADE) is growth-oriented, replacing manual and redundant tasks with automated intelligence and freeing up people to be creative, serve customers, and collaborate on higher-level pursuits. The successful ADE is defined by these three criteria and outcomes

Actionable insights

By leveraging newer technologies and analytics, an ADE can move beyond data correlations and business or system alerts towards true actionable insights, broader perspectives, and predictive intelligence to drive faster, better decision making.

Business agility

By automating rote and redundant tasks, organizations gain the flexibility to better understand & guide the digital enterprise towards innovation, leading to significant improvements in customer satisfaction, employee engagement, & operational performance.

Customer centricity

By minimizing the effort required to manage the large, complex digital enterprise, employees are freed up to work closer with business lines and customers to better understand the dynamically changing market & provide a superior experience.

Get Started on Your Autonomous Digital Transformation Journey Today

Book a discovery call with a member of Tangentia’s intelligent automation team today to find out more about what we can do for you.

Monthly Tangentia Byte September 2023

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    Monthly Tangentia Byte
    September 2023


Tangentia Open 2023 – A Resounding Success!  

We’re thrilled to share that Tangentia Open 3.0 exceeded all expectations with an outstanding lineup of speakers, engaging discussions, and a vibrant community of attendees discussions, and a vibrant community of attendees. 

Our heartfelt thanks go out to all the incredible speakers, partners, and attendees who contributed to this phenomenal achievement. Your active participation and enthusiasm made the event truly exceptional. 

As we reflect on this success, we’re more inspired than ever to continue shaping the future of technology and automation. Stay tuned for exciting updates and future events as we move forward together! 


Two Decades Strong: A Legacy of Success

Founded in 2003, Tangentia has pioneered the development of cutting-edge technologies that have helped businesses of all sizes to transform and grow. From its award-winning cloud computing platform TiA Gateway to its innovative TiA (Tangentia Intelligent Automation) suite of automation and machine learning solutions, Tangentia has always been at the forefront of technological innovation.

Over the past 20 years, Tangentia has built a strong reputation for excellence and reliability. Its customer base includes some of the world’s leading brands, and its solutions have been used to support a wide range of industries, including healthcare, financial services, and retail and manufaturing.

As Tangentia celebrates its 20th anniversary, it is well-positioned to continue its growth and success in the years to come. The company has a strong foundation of innovation, expertise, and customer trust. It is also committed to investing in new technologies and expanding its global reach.

Tangentia’s 20th anniversary is a testament to the hard work and dedication of its employees, customers, and partners. We are truly grateful for the support received over the years and look forward to continuing to provide innovative technology solutions that help businesses to grow and transform.


Ecommerce 2.0 : The AI-powered Revolution

Delve deep into the transformative power of Artificial Intelligence in the world of e-commerce. Discover how AI is reshaping the online shopping experience, from personalized product recommendations to efficient operations and even combatting fake reviews.

Explore real-world examples from e-commerce giants like Amazon,, Alibaba, and eBay. Embrace the future of shopping and learn how AI is redefining the way we connect with brands and experience online retail. Read more about the incredible impact of AI in e-commerce here.


Strategic Approaches to RPA : Your Tactical Roadmap for Efficiency

Discover the strategic path to harnessing the power of Robotic Process Automation (RPA) with our insightful guide. In the ever-evolving world of business, efficiency, cost-effectiveness, and productivity reign supreme. RPA technology offers the potential to achieve these goals, but selecting the right RPA project is crucial. Dive into our comprehensive article, as it explores the strategic considerations and steps to identify the optimal RPA project for your organization. Learn how to maximize productivity, reduce errors, save costs, and improve compliance with RPA. Read more about selecting the perfect RPA strategy


Thank you to all the enthusiastic participants of the

“Selfie with Ganesha 2023” contest! 

We extend our gratitude to all employees, both at our India-based offices and across the globe, for actively engaging in the “Selfie with Ganesha” contest. Your participation in spreading joy and extending good wishes during this festive occasion is sincerely appreciated.

An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

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Monthly Tangentia Byte August 2023

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    Monthly Tangentia Byte
    August 2023


We are excited to introduce Craig de Clair, Vice President and Principal Analyst at Forrester, who will be gracing our event with his guest speech on the topic “Automation Market Shifts and New Buyer Pain Points.”

Craig is a distinguished authority in the realm of enterprise architecture and business process transformation. With a remarkable international reputation, he stands as a true luminary in the fields of automation, artificial intelligence (AI), and the evolving landscape of work. His insights have consistently guided industry leaders toward innovative solutions and strategic implementations.

Expertise and Accomplishments:

Craig’s areas of expertise span a wide spectrum, encompassing critical subjects such as robotic process automation (RPA), AI solutions in the financial sector, and the profound societal and workforce impacts of these transformative technologies. Notably, his 2019 book, “Invisible Robots in the Quiet of the Night,” has garnered widespread acclaim for its profound exploration of these themes.

Thought Leadership:

A prolific writer and speaker, Craig’s influence extends beyond traditional academic boundaries. His perspectives have been frequently sought by esteemed publications and media outlets, including The Wall Street Journal, New York Times, USA Today, Forbes, and many others. His thought leadership continues to shape the narratives surrounding technology’s role in shaping the business world.

Expansive Coverage:

While Craig’s proficiency is deeply rooted in automation and AI, his coverage extends to various other domains. Dynamic case management, electronic signatures, and customer communications management are among the comprehensive subjects he navigates with expertise.

Don’t miss the opportunity to hear from Craig de Clair as he delves into the fascinating intersections of automation market shifts and emerging buyer pain points. His insights are sure to inspire, enlighten, and challenge conventional thinking in the ever-evolving landscape of business and technology.


Explore How PowerApps is Transforming Software Development

Discover how PowerApps is reshaping the software development landscape with its low-code capabilities and empowerment of citizen developers. From accelerating app creation to bridging the gap between IT and business, PowerApps is driving innovation in the industry. Learn more about its impact on customization, cross-platform reach, integration, and continuous improvement. Read on to see how PowerApps is revolutionizing app development and fostering collaboration between developers and business users.


IBM X Tangentia Webinar – Unleashing Innovation through Automation

We’re thrilled to recap the illuminating webinar, “Leveraging IBM Automation and Tangentia Solutions for Industry-Specific Challenges,” where cutting-edge technology and expert insights converged to pave the way for new possibilities.

The event showcased the dynamic fusion of IBM’s automation prowess and Tangentia’s industry-leading solutions. Through live demos, real-world case studies, and engaging discussions, attendees delved into the transformative potential of IBM’s RPA AI and IT Ops in addressing sector-specific hurdles with a panel of distinguished speakers: Zachary Silverstein, Ashwini Hegde, and Vijay Thomas, whose unwavering dedication to innovation has reshaped businesses across industries.

For those who missed this opportunity, the knowledge journey continues. Catch the event’s enlightening discussions and insights by watching the on-demand webinar video. Unlock innovation, transform challenges into opportunities, and be at the forefront of industry advancement. 


Revolutionizing Supply Chain Excellence with Generative AI

In the dynamic realm of supply chain management, efficiency and precision are paramount. Enter generative AI—a revolutionary tool reshaping this landscape. From optimizing inventory to predictive maintenance, route planning to real-time tracking, this blog delves into how generative AI is overhauling supply chain processes. Discover the future of logistics and the transformative power of AI in revolutionizing the supply chain industry.


Independence Day Celebrations at Tangentia’s India Offices

India Team Across All Offices: We celebrated the spirit of India’s Independence Day on the 15th of August with great enthusiasm! Our India team came together across all our offices to honor this significant day in the nation’s history. It was a moment of reflection on the freedom we enjoy and a heartfelt tribute to the heroes who have sacrificed for our country’s progress.

Onam Celebrations at Tangentia’s Kerala Office

The festive air was alive as we celebrated Onam at our Kerala office! The office was adorned with vibrant decorations and intricate flower rangoli, perfectly capturing the essence of this joyous occasion. And of course, the highlight was the indulgence in a sumptuous Onam Sadhya, where we all savored the flavors of tradition and togetherness in the form of this elaborate and delicious feast.

An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

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Tangentia and Decisions Partner to build the future of no-code Intelligent Process Automation

Tangentia Decisions partnership press release bannerTangentia Decisions partnership press release banner

Tangentia and Decisions Partner to build the future of no-code Intelligent Process Automation

Toronto, 29th July 2023 — Tangentia, a leading provider of cutting-edge autonomous enterprise solutions, is delighted to announce its strategic partnership with Decisions, a renowned name in the automation industry, to deliver an unrivaled suite of Decisions automation solutions to clients across the globe.

This collaboration brings together two industry pioneers, each offering complementary expertise, to meet the ever-evolving demands of businesses seeking to optimize their processes and achieve unparalleled efficiency. Tangentia's vast experience in implementing transformative automation technologies across various industries aligns perfectly with Decisions' innovative approach to automation, making this partnership a natural fit.

Through this collaboration, clients can look forward to a comprehensive suite of decision automation solutions that harness the power of advanced technologies such as artificial intelligence, machine learning, and robotic process automation. By seamlessly integrating these solutions into their existing systems, businesses can unlock new possibilities, optimize operations, and gain a competitive edge.

Key benefits that clients can expect from this partnership include:

  • Improved Efficiency: By automating decision-making and workflows, businesses can significantly reduce manual effort, leading to improved efficiency and reduced operational costs.
  • Enhanced Customer Experience: Automation streamlines processes, enabling businesses to deliver faster and more accurate services to their customers, ultimately enhancing the overall customer experience.
  • Agility and Scalability: Decisions' platform is designed to be agile and scalable, allowing businesses to adapt quickly to changing demands and scale their automation initiatives as needed.
  • Data-Driven Insights: The platform's data analytics and reporting capabilities provide valuable insights into business performance, enabling data-driven decision-making and continuous improvement.
  • Compliance and Consistency: Decisions' business rule engine ensures consistent adherence to policies and regulations, enhancing compliance and reducing the risk of errors.

About Tangentia

Tangentia is a global leader in autonomous enterprise solutions providing innovative technology solutions and services to clients across various industries. With a track record of successful digital transformations, Tangentia empowers businesses with cutting-edge tools to stay ahead in the dynamic marketplace. To learn more about Tangentia, visit

Vijay Thomas
CEO of Tangentia
Today marks a pivotal moment for Tangentia as we embark on an exciting journey with Decisions. This partnership will unleash a powerful synergy of automation and innovation, enabling us to redefine possibilities for our clients. With Decisions’ Decisions’ rules-driven Intelligent Process Automation (IPA) platform and Tangentia’s expertise driving the Autonomous Enterprise revolution, we are poised to revolutionize industries and drive transformative change worldwide.

About Decisions

Decisions is a leading provider of intelligent automation solutions that enable organizations to automate decision-making processes, streamline workflows, and boost operational efficiency. Its state-of-the-art platform harnesses the power of AI, machine learning, and RPA to drive digital transformation for enterprises worldwide. To know more about Decisions, visit

Missy Hillenbrand
Director of Channel Sales at Decisions
We are thrilled to partner with Tangentia. By combining our automation expertise with their industry-leading technologies, we are primed to drive business innovation on a global scale. This exciting opportunity will further empower our customers, keeping them ahead in today’s fiercely competitive market.

Get Started on Your Autonomous Digital Transformation Journey Today

Book a discovery call with a member of Tangentia’s intelligent automation team today to find out more about what we can do for you.