Monthly Tangentia Byte July 2022

  • Tangentia Byte June 2022Tangentia Byte June 2022

    Monthly Tangentia Byte
    June 2022







Scout Process Mining Quickstart Offer
DISCOVER . DEPLOY . SCALE
Soroco Scout, in partnership with Tangentia, provides you with hybrid process mining capabilities that make it possible to visualize a process from end to end and collaborate to improve those processes. This improvement is discovery-led and happens at both the macro and micro levels.
Scout “mines” your processes to make understand how the real work is done. This makes it possible to visualize a process from end-to-end and which identifies hidden bottlenecks while pinpointing where automation and process optimization will lead to the biggest process improvements.
The Technology Summit ‘Accelerating Business Growth via Autonomous Enterprise’
Join us as an Attendee, Speaker or Sponsor.
Tangentia with the vision to drive the autonomous revolution, is committed to building innovative partnerships with global leaders in automation and technology around the world. Our Technology Summit this year focuses on global shifts in the automation industry and helping businesses to address the surging demand for virtual workforce, and growing advancements in artificial intelligence (AI) and cognitive computing.
Join your peers and industry experts in insightful conversations, share stories, and collaborate during our technology summit. Enjoy the driving range & putting greens before the start of the tournament, golf carts, and dinner & prizes after to finish off the event.

What’s the Difference between No-Code and Low-Code App Development?
Traditionally, a company that required apps depended solely on the highly specialized skills & knowledge of coders to develop apps. This resulted in long wait times for apps & significant operational inefficiencies that left organizations struggling to fulfill their needs. This is where no-code & low-code app development come in.
What Low-Code App Development Is and
Why You Need It?
Low-code app development is becoming increasingly popular, and according to Gartner, it will account for 65% of all app development by 2024. And it’s no wonder.
The COVID-19 pandemic has increased the speed at which businesses & other organizations have had to adopt the use of mobile apps and remote technology.

Polly TiA Bot :
Purchase Specialist
Polly can process more than 11,000 Purchase Orders (POs) in a single day.
Hire Polly to accelerate your PO processing.
Tim TiA Bot :
Human Resource Specialist
Tim has never missed a deadline when it comes to timesheets and payroll processing.
Hire Tim to reinvent your HR practices.
On-Demand Impact Dialogues – Ep 3
CFO Office: Catalyst for Digital Transformation
Hear from industry experts from Automation Anywhere & Institute Of Chartered Accountants Of India (ICAI) on how Intelligent Automation unlocks the strategic potentials of Finance & Accounting
Tangentia is a preferred partner to various organizations around the globe helping them achieve their productivity goals. In our premier event “Tangentia Impact Dialogues”, we bring to you our customer’s impactful digital transformation journey. You can experience the learnings and goals achieved directly from the organization. We invite you to join in an open discussion with the speakers and get any of your questions answered in the Tangentia Impact Dialogues.
Impact Dialogues is coming soon to a city near you. Follow us to know more.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

What’s the Difference between No-Code and Low-Code App Development?

What’s the Difference between No-Code and Low-Code App Development? What’s the Difference between No-Code and Low-Code App Development?

What’s the Difference between No-Code and Low-Code App Development?

Traditionally, a company that required apps depended solely on the highly specialized skills and knowledge of coders to develop the apps they need. This resulted in long wait times for apps and significant operational inefficiencies that left organizations struggling to fulfill their needs.

Add to this the increased need for digital apps and shortage of developers in recent years and it becomes clear that IT teams need a way to build powerful apps quickly with the resources at hand. Fortunately, this is where no-code and low-code app development come in.

No-Code vs. Low-Code App Development

At first glance, no-code and low-code seem like the same thing, and they are often confused with one another. However, there are subtle differences between the two that you should know. With this in mind, let’s start by defining these types of app development.

No-code app development is a method of building apps that requires absolutely no coding knowledge or experience. This is a way for non-professional developers, such as employees outside of the IT department, to build the apps they need quickly and easily. These apps can be built using a visual interface and drag-and-drop building platform that contains all the elements required to build an app within minutes. Think of it as similar to a website-building platform.

In contrast, low-code app development is a more flexible method of building apps that still has the drag-and-drop visual interface for people who don’t know programming languages. However, there may be minimal hand-coding required, particularly when you want to customize these applications.

Advantages and Disadvantages of No-Code App Development

What’s the Difference between No-Code and Low-Code App Development?

The greatest advantage of no-code app development is that it doesn’t require any coding to build an app. Anyone can quickly develop an app and launch it with the click of a button. This is the ideal solution when you need an app that will solve a specific problem within a department or a company, making it easy to address an immediate need without having to tap into your IT resources.

There are two major disadvantages of no-code app development to be aware of. The first of these is that the apps that can be built will be fairly basic. However, when they are needed to solve a specific problem, this is generally not a problem. The other disadvantage to no-code app development is that it can be easy for people within an organization to develop apps without proper consideration or supervision, resulting in possible security concerns, problems with integration, and compliance issues.

Advantages and Disadvantages of Low-Code App Development

Low-code app development comes with several advantages. Apps can be developed quickly, which means there is no more waiting for app development when working on a larger project. In addition, app development costs less, increasing your ROI, while lowering your risk. And with a single click, an app can be deployed and changes to the app can be made as people interact with it.

However, like no-code app development, there are disadvantages to using low-code app development. Prime among these is the fact that with just a low level of coding knowledge, you will find there is a steep learning curve. Low-code apps are not easily suited to building enterprise-grade apps that offer the high performance, quality and scalability.

No-Code or Low-Code App Development—Which Should You Use?

With the above differences between no-code and low-code app development, you might find it challenging to decide which one you need. No-code app development is ideal for simple front-end apps, such as those that can pull, analyze, report on and export data. No-code app development is also good for apps that perform repetitive tasks and for simple internal apps.

On the other hand, low-code app development is best suited to building standalone web and mobile apps that are more likely to be integrated with other systems and multiple data sources. This method of app development can be used for nearly any type of app, with the exception of highly sophisticated, mission-critical apps that need to be scaled and must interact with multiple systems and data sources.

Connect with a member of the Tangentia team today to learn more about how we can help you use no-code and low-code app development to get the apps you need quickly and easily, while easing the burden on your IT department.

Get Started on Your Digital Journey Today

Book a discovery call with a member of Tangentia’s digital team today to find out more about Low Code app development.

Monthly Tangentia Byte June 2022

  • Tangentia Byte June 2022Tangentia Byte June 2022

    Monthly Tangentia Byte
    June 2022


Tangentia Impact Dialogues- Episode 3
CFO Office: Catalyst for Digital Transformation
India, the Middle East, and Asia
Join us on episode 3 of Impact Dialogues focused on India, the Middle East & Asia, to learn how your business can leverage processes such as optical character recognition (OCR), modern expense modules, recurring invoices, process order workflow, automated prepayments & accruals, and artificial intelligence to accelerate digital transformation at the CFO’s office.
 
Hear from industry experts from Automation Anywhere on how Intelligent Automation unlocks the strategic potentials for Finance & Accounting.

Recession-Proofing Your Workforce with Digital Workers
The economy is poised on the brink of another recession—a 60% likelihood according to Morgan Stanley—& with revenues down & inflation up, numerous companies are changing their approach to hiring & even reducing their workforce in some cases.
Companies have a new option when it comes to supplementing their workforce & keeping costs down—the use of digital workers.
What Low-Code App Development Is and Why You Need It
Low-code app development is becoming increasingly popular, and according to Gartner, it will account for 65% of all app development by 2024. And it’s no wonder.
The COVID-19 pandemic has increased the speed at which businesses and other organizations have had to adopt the use of mobile apps and remote technology.

Case Study:
National Home Products LTD
NHP partnered with Tangentia to reduce overhead, streamline order management, and eliminate errors in documentation. They saw Tangentia as the ideal partner to kickstart their transition to the cloud.

Learn how Tangentia deployed Tangentia Gateway, a flexible, cloud-based EDI platform built for seamless integration and scalability.
Hire Gen D – Digital Workers Today with Tangentia
The Tangentia Intelligent Automation (TiA) Digital Worker is a state-of-the-art digital workforce that is made up of digital workers that come pre-programmed with a wide variety of industry-standard processes that can integrate smoothly with any business system.
Tangentia will train these digital workers, program them to learn from experience, and train your employees to work alongside them.
Being Automation Anywhere 360 Migration Partner, Tangentia will now be able to empower, enable, and transform the processes and operations of their clients with the power of modern intelligent automation.
Tangentia Partners with Parascript to Enhance Clients’ End-to-End Automation with Intelligent Document Processing
We’re excited to announce our partnership with Parascript, one of the industry-leading IDP platforms. A company that has been at the forefront of automating processes for over 25 years. This new technology partnership with Parascript will allow Tangentia to improve processing efficiency and automate tasks such as object recognition and classification, including optical character recognition and handwriting recognition, motion analysis, scene reconstruction, and image restoration. These tasks can support controlling robotized processes, navigation, event detection, organizing information, and automatic inspection. As a result, Tangentia’s clients can potentially save billions of dollars by reducing spending on document processing by up to 95%.
The Harder You Work, Luckier You Get!
Read our Founder and CEO Vijay Thomas’s cover story in Incredible Goa, a leading Goan publication.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

What Low-Code App Development Is and Why You Need It

What Low-Code App Development Is and Why You Need ItWhat Low-Code App Development Is and Why You Need It

What Low-Code App Development Is and Why You Need It

Not so long ago, the only way to develop and build an application was to write many lines of code for each app. This meant it took software developers a long time to develop apps, forcing them to focus on apps that had the biggest business impact. Fast-forward to today and we are witnessing the modernization of app development, thanks to the low-code approach.

Low-code app development is becoming increasingly popular, and according to Gartner, it will account for 65% of all app development by 2024. And it’s no wonder. The COVID-19 pandemic has increased the speed at which businesses and other organizations have had to adopt the use of mobile apps and remote technology.

What Is Low-Code App Development?

Low-code app development has completely modernized the app development process. It is a method of developing apps that requires very little code to be written from scratch. Instead, app developers using the low-code approach to app development have access to a graphic user interface that makes app development intuitive.

Enterprise-grade apps can be developed primarily through the use of a visual drag-and-drop process that requires very little hand-coding. Low-code app development also makes it possible to automate many aspects of app development, increasing the efficiency of the development process.

Why Low-Code App Development Is Necessary

Tangentia Low Code DEvelopment

There are several advantages to low-code app development that organizations can benefit from. At the core of these advantages is the fact that apps can be developed more quickly and easily than ever. Here is a closer look at how low-code app development benefits organizations:

  • People with limited coding knowledge can develop simple apps, taking some of the burden off the IT department so they can focus on more complex app development and reducing the IT backlog.
  • The development process is simplified by the ability to use drag-and-drop to create interfaces that allow for cross-platform deployment, with any code required being translated automatically so there is no need to code in various languages.
  • With existing staff being able to help with app development, organizations can reduce costs by minimizing the number of developers they need to have on staff.
  • Developers can focus more on innovation and building complex apps that will help companies meet their business objectives and retain their competitive edge.
  • Productivity will increase across teams when business teams possess the ability to develop the simple apps they need without the need to wait for developers.
  • Companies can pivot more quickly with the ability to develop and change apps more quickly, making it easier for them to keep up with changes in how employees work and how consumers interact with them.
  • The need for app maintenance is reduced with the use of standardized app components that are pre-made and pre-tested, meaning there are fewer bugs in each new app that is developed.
  • App development is democratized by flattening the learning curve for low-level app developers and non-developers when it comes to using specialized app development tools.

How Automation Can Help

Organizations of all kinds have an increasing need for apps—both customer-facing and employee-facing. By adopting a low-code app development strategy, you will simplify and revolutionize the way your organization develops the apps you need, getting the right apps in front of the right users faster than ever before.

Connect with a member of the Tangentia team today to learn more about how we can help you use low-code app development to streamline your app development process.

Get Started on Your Digital Journey Today

Book a discovery call with a member of Tangentia’s digital team today to find out more about Low Code app development.

Monthly Tangentia Byte May 2022

  • Tangentia May NewsletterTangentia May Newsletter

    Monthly Tangentia Byte
    May 2022


Meet Team Tangentia at ‘Think Toronto’
Think on Tour is a series of exclusive, invite-only, in-person event experiences held in cities around the world. Here’s your opportunity to connect with our Tangentia Team in Toronto. The event will explore data and AI, cybersecurity, and business modernization with hybrid cloud – all through the lens of real local stories.
See you on June 2, 2022 in Toronto!

Women in Tech
The overall representation of women in tech has grown over the past few years, from under 26% to nearly 29%.
Impact Dialogues
Impact Dialogues is coming soon to a city near you.
Follow us to know more.

Connie TiA Bot
Contract Lifecycle Management
(CLM) Specialist
Sarah TiA Bot
Supplier Relationship Management (SRM)Specialist
Economic Times CIO Annual Conclave 2022
Thank you so much for visiting the Tangentia booth. It was great connecting with you all.
We’ve had an exciting experience at the ETCIO Annual Conclave in Goa, India, from 27 – 29 May 2022
Please don’t hesitate to connect with our team on LinkedIn- Rajhans Gupta, Nikhil Kawale, Sonia Kuncalienker, and Deepak Tickoo or drop out your email at hello@tangentia.com if you have missed a chance to connect with us.
Impact Dialogues Ep 2: Digital Workers- The New Paradigm, Learn at Breakfast.
It was great to have you all at the Impact Dialogues Ep 2: Digital Workers- The New Paradigm, Learn at Breakfast.
We would love to connect with you at our Impact Dialogues Episode 3
Follow us to know more about it.
Tangentia and IBM Virtual Process Mining & Wine Event
Join us to learn how Tangentia and IBM can help your business accelerate its automation goals and know more about how successful businesses are using intelligent automation to evolve their businesses and gain market share.
Take Your Career Leap Now
Tangentia is growing fast!
Join us for the journey and be part of a team. If you’re a fast starter and ready to take on new challenges, we would love to speak with you today!
Send us your resume at careers@tangentia.com or check open positions on our careers page.
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Women in Tech: Boosting Innovation and Profitability

Women in Tech: Boosting Innovation and Profitability Women in Tech: Boosting Innovation and Profitability

Women in Tech: Boosting Innovation and Profitability

More and more women are entering the tech industry every day, and their presence is being noticed. And while it’s no secret that gender equality in the workplace has been hard-won for women, progress is being made. The overall representation of women in tech has grown over the past few years, from under 26% to nearly 29%. Of course, this means there is plenty of room to grow, and there is good reason for companies to increase their gender diversity.

Gender diverse companies see better results

According to McKinsey, research has proven that companies with gender-diverse teams are more innovative. This is because diversity makes these teams better able to anticipate changes in what consumers need and want in their technology products, ensuring new products and services are continually being created to meet market demand. Ultimately, this makes diverse companies more competitive.

McKinsey also reports that gender diversity increases a company’s profitability. In 2019, companies in the top 25% for gender diversity had a 25% greater chance of reaching above-average profitability. When it comes to women in executive roles, companies with the most gender diversity were 48% more profitable than those with the least gender diversity.

Add to the above benefits of innovation and profitability, there are a whole host of other benefits to having gender-diverse tech teams. These include:

  • A bigger talent pool from which to pull qualified tech workers
  • More vision and greater problem-solving skills, for improved decision-making at all levels of the company
  • Improved employee satisfaction and motivation
  • A better company image on a regional, national and international level

How to embrace gender diversity in tech

Women in Tech

Increasing gender diversity within a company means bringing women onboard at every level. For startups, this means hiring women in leadership roles, as well as other roles within the company, right from inception. This sets a precedent for gender diversity within the company.

Established companies can begin hiring more women in all roles and promoting women to all levels of management. The value of women seeing other women in management roles will only help to increase gender diversity because it will encourage more women to apply for jobs.

Other ways companies can increase gender equality in the workplace is to:

  • Increase their recruitment of women from universities, colleges, and other sources
  • Assign strategic, high-value tasks to the women they employ, making sure they are able to contribute to the innovation and success of the company in a concrete way
  • Create a culture of inclusion to eliminate discrimination in the workplace
  • Provide equitable compensation at all levels within the company
  • Support a work-life balance that makes it easier for women to juggle the responsibilities of work and home

Tangentia’s commitment to women in tech

At Tangentia, we are committed to gender equality and supporting women in tech. This is why we have worked hard to reach a 50% representation of women in all roles and at all levels within our company. Plus, we have received the Great Place To Work India Award for 2022.

One of the amazing women we have working at Tangentia is Ashwini Hedge, Practice Head of Delivery and Automation. Ashwini is an integral part of our team, working closely with her colleagues and with clients to achieve the very best results. In addition, Ashwini does public speaking events highlighting automation and the future of the workplace.

If you are interested in applying for a position at Tangentia, visit our career page to view the opportunities we have available. We can’t wait to hear from you!

Get Started on Your Digital Transformation Journey Today

Book a discovery call with a member of Tangentia’s team today to find out more about what we can do for you.

Monthly Tangentia Byte April 2022

  • Tangentia Byte April 2022Tangentia Byte April 2022

    Monthly Tangentia Byte
    April 2022







Meet TiA GenD- The Next Generation of Digital Workers
Efficiency in business is all about making the most out of your workforce. The Tangentia Intelligent Automation (TiA) Digital Worker is a state-of-the-art digital workforce that is made up of digital workers that come pre-programmed with a wide variety of industry-standard processes that can integrate smoothly with any businesses system.
Tangentia will train these digital workers, program them to learn from experience, and train your employees to work alongside them.


Ingrid TiA Bot
Invoice Automation Specialist

Polly TiA Bot
Purchase Specialist
Ward TiA Bot
Work Order Specialist

Hugh TiA Bot
HR Reporting Specialist

Tim TiA Bot
Human Resource Specialist
Finn TiA Bot
Finance Specialist

Automation Is Helping Retain Employees Despite the Great Resignation
There are many ways automation can be used to improve the employee experience, resulting in a happier and more engaged employee. Read the article to know how automation can help you in retaining employees.
Bot Games – Season 2,
Automation Anywhere 2022
#TeamTangentia
A shout out to the Tangentia Automation team for showing the power of teamwork using technology & innovation and making an impact in the first week of Automation Anywhere Bot Games with some great results.
It has been great meeting with you all at the 7th Annual Digitization in Oil and Gas Canada Conference in Calgary.
If you missed a chance to connect with us, please don’t hesitate to send a connection request or drop out a message on LinkedIn or book a meeting with George Bennett, Vice President of Business Development at Tangentia, and Robert Lye, Vice President & Chief Evangelist – Automation at Tangentia.
We are Excited to Announce that Tangentia Karwar & Tangentia Belgaum offices are officially Open Now
As a part of Tangentia’s ‘Ghar Wapsi’ Talent Hunt Strategy Plan, we are presenting the opportunity to talented technology professionals to return to their roots by working with us.
Check out our careers page for more opportunities
An ISO 9001:2015 and ISO/IEC 27001:2013 Certified Company

Tangentia’s North American Sales and Leadership Expanding

Tangentia’s North American Sales and Leadership ExpandingTangentia’s North American Sales and Leadership Expanding

Tangentia’s North American Sales and Leadership Expanding

Tangentia is proud to announce the expansion of our North American sales and leadership team. We understand the value people bring to our organization and it has been our goal since expanding into the USA. to create job opportunities for professionals throughout North America who want to be part of the quickly evolving artificial intelligence and automation industry.

Robert Lye

We are excited to announce that Robert Lye is joining our leadership team as Vice President & Chief Evangelist – Automation. Robert will bring thought leadership and transformational thinking to Tangentia customers to aid in building and growing successful intelligent automation programs and accelerating value realization.

Seasoned by hands-on real-world experience, Robert offers great insights into the opportunities and challenges of digital transformation and will be an integral part of ensuring our customers have the tools and support they need to navigate the fast-paced world of automation.

“I am honored and humbled to be joining the Tangentia Family and to work alongside a remarkably talented team,” Robert says. “I am extremely excited for the journey ahead and look forward to enhancing the success of Tangentia customers.”

Joseph Saad

Also new to the Tangentia team is Joseph Saad, who joins us as our new Sales Account Executive based in Montreal, Canada. He speaks English, French, and Arabic and comes with a very experienced background in sales. Joseph has already embarked on his journey at Tangentia, and we look forward to building a robust Montreal-based team in the near future.

Shawn Bakos

We are also pleased to welcome two new members of our executive sales team in the USA. Shawn Bakos is our new Sales Account Executive based in Delaware, USA. He comes with many years of experience in the IT field besides being in the US Navy. An avid sports person who played competitive ice hockey, we are pleased to have Shawn Bakos flying the Tangentia flag on the US East Coast.

Mike Fox

Mike Fox is our new Sales Account Executive based in San Diego, California. Mike is an expert in sales farming, hunting, and fostering profitable win-win deals, and he has a passion for building long-lasting customer relationships. We are excited to have Mike on board and besides bringing on board the warm California sun, we are confident his experience will stand us in good stead on the US West Coast.

Vijay Thomas, Founder and CEO at Tangentia said “It is fantastic to have Robert Lye, take the plunge from being a customer of Tangentia to joining our senior leadership team. It is a ratification of the Tangentia strategy of growth and value creation for our customers.”

George Bennett, VP Sales at Tangentia mentions “ Alongside Bob, we are really excited to have Joseph in Montreal, Mike in San Diego and Shawn in Delaware join our team. It's full steam ahead from now on.”

Tangentia is passionate about bringing the best people onboard, so we can provide top-tier value to our customers through collaboration and innovation. We have been certified as a Great Place to Work for 2022 and we have been certified by the Canadian Aboriginal and Minority Supplier Council as an aboriginal and minority business enterprise.

As one of INC 5000’s Fastest Growing American Companies in 2018 and one of Growth 500’s fastest-growing companies in Canada 6 years in a row, we are always looking for top talent. Visit our Careers page to find out more about how you can become part of the Tangentia team.

Process Mining Defined | What It Is, How It Works, And What It Can Do For Your Business

Process Mining DefinedProcess Mining Defined

Process Mining Defined | What It Is, How It Works, And What It Can Do For Your Business



Legacy business process management is obsolete.

Not that it worked particularly well to begin with. Per The Harvard Business Review, too often when reengineering a process, businesses fail to focus on how the process currently performs. While charting out the way they want things to work, they lose sight of the inefficiencies, bottlenecks, and performance problems within their existing ecosystem.

On the opposite end of the spectrum, there are the businesses that embroil themselves too deeply in analyzing their existing processes. In the absence of any effective process management tools, they spend inordinate time and resources on interviews and qualitative observation. The end result is the same.

Nothing gets done.

Even in organizations where roadmapping and analysis are well-balanced, there is a lack of visibility. A lack of connectivity between processes and the business's enterprise information system. Process mining represents the solution to that problem.

What Is Process Mining?

Process mining is essentially the intersection of data science and business process management. The basic idea is that in a modern context, every business process leaves behind a series of digital footprints. Although these are not always visible to data scientists, these footprints can functionally serve as 'breadcrumbs' through which an organization can gain a more complete picture of how its processes and systems intersect.

Process mining isn't actually a new idea. Although the technology to enable it only recently became available, it has existed as a theoretical field of research for over twenty years. The concept was first introduced in 1999 by Will van der Aalst, a Dutch computer scientist who is widely regarded as “the godfather of process mining.”

How Does Process Mining Work?

Process mining can typically be broken into six stages. Note that not every process mining platform applies all of these techniques.

  1. Ingestion and Orchestration. This is where the 'mining' in process mining takes place. Specialized algorithms are used to extract data from business information systems. This data may take many forms, including event logs, audit reports, transaction records, and customer support tickets.
  2. Discovery. The process mining platform leverages the consolidated data from the first step to create models of each process being evaluated. Referred to as process graphs or process maps, these are frequently interactive and explorable, and in some cases may include multiple process paths.
  3. Conformance. As processes are charted out, the algorithm references an intended process model, flagging any deviations so that they might be addressed. Insights from conformance may also be used to improve the existing model, a process typically referred to as performance mining.
  4. Analytics. The platform applies a range of different metrics to its process models, which may further assist in identifying root causes for the application of targeted fixes. This also allows a business to determine the impact each inefficiency has on business outcomes, and by association the return on investment that may be gained by optimizing that process.
  5. Benchmarking. By creating a digital twin of the process, the business can explore multiple scenarios to determine the most effective model. They can also benchmark this twin against their existing process, or leverage an external process model for the same purpose.
  6. Application. The final step is for the business to apply the insights generated in the previous five steps. This is typically best achieved as part of a greater business optimization initiative.

It's important to understand the process mining is ongoing. It is not a project that one can simply mark as finished and forget. There will always be new efficiencies to discover, new bottlenecks to address, and new opportunities to leverage.

What Are The Most Common Use Cases for Process Mining?

Typically, process mining is most commonly applied for one of the following purposes:

  • Human Resources. Improving recruitment, hiring, and onboarding practices. Optimizing employee management, including training, compliance, and performance tracking.
  • General Business Operations. Optimization of common business processes such as report generation, account creation, and approvals.
  • Finance. Enhancing procurement, improving invoice and payment processing, and identifying opportunities to reduce overhead through automation.
  • Software Delivery. More efficient lifecycle management, migration, and deployment. Greater visibility into testing and development.
  • Information Technology. Optimizing network operations, server management, and security controls. Running simulations to ensure more efficient deployments, particularly in hybrid environments.
  • Support. Identifying bottlenecks in ticket routing, and ensuring more effective, efficient resolution for both internal and external support requests.

What Are The Benefits of Process Mining?

The first, most obvious benefit of process mining is that it provides direct, objective insights. It looks 'below the hood' of a business, automatically mapping each process from tangible data. In addition to being less biased, process mining is considerably more accurate than legacy techniques such as surveys or workshops.

The second major benefit is tied to automation. Compared to legacy business process optimization, process mining is significantly more efficient. Because it doesn't require any manual work, this also means it's more cost-effective, as well.

Most process mining platforms also run without interrupting existing systems and processes, meaning you needn't worry about interrupting workflows or having to implement any complicated workarounds.

The application of process mining, as one might expect, can also improve a business in a multitude of ways:

  • Standardization of business processes
  • Improved accuracy, revenue, and outcomes through business process automation.
  • Reduced lead times and reaction times when dealing with customers.
  • Address noncompliance in real-time and analyze audit data more efficiently.
  • Identify bottlenecks and address process conflicts.
  • Eliminate redundant workflows.

Data-Driven Decision Making

Business process optimization has long felt like an uphill battle, but it no longer needs to be. With the advent of process mining, businesses can leverage data science and analytics to gain a level of visibility into business operations which would have previously been impossible. And through that visibility, they can make better, more informed decisions.

And more importantly, they can do so in a way that allows them to clearly demonstrate their efforts to senior leadership, both justifying their budget and providing executives with peace of mind.

Get Started on Your Digital Journey Today

Book a discovery call with a member of Tangentia’s digital team today to find out more about what process mining can do for you.

eCommerce Integration a Top Tech Trend to Watch in 2022

eCommerce Integration a Top Tech Trend to Watch in 2022eCommerce Integration a Top Tech Trend to Watch in 2022

eCommerce Integration a Top Tech Trend to Watch in 2022

Technology has always evolved to adapt to a changing world and the changing needs of the people who live in it. That fact couldn’t be more evident than it has been in the past few years.

The shifting expectations of consumers and employees, fueled by the increase in hybrid and remote work environments and online shopping over the past couple of years, demands solutions that make working and shopping easier than ever. This has given rise to predictions for the top tech trends in 2022.

Tech Trends to Watch

Boomi’s 2022 Tech Trend Predictions outlines the top tech trends to follow in 2022. These tech trends include:

  • Low-code solutions – With IT staff and skill shortages looming large in the tech industry, the need for low-code solutions to accomplish digital transformations is a must.
  • Automation – Automation will be taken to the next level in 2022, relieving employees from performing manual tasks that are time-consuming and prone to error and lowering operational costs across industries.
  • Integration in the workplace – The need to work remotely a significant amount of time and The Great Resignation, both driven by the COVID-19 pandemic, has resulted in the need to develop data-driven processes and onboarding that will ensure better employee experiences.
  • The customer experience – Organizations that do not make use of integration to create a superior user experience will lose ground to their competitors.

With these trends in mind, let’s take a closer look at integration and the customer experience, particularly when it comes to ecommerce.

The Need for Integration in eCommerce

There is no industry where speed is more important than in the ecommerce industry. In the past 10 years, consumers have come to expect immediate connectivity and service at lightning speed. The COVID-19 pandemic has only increased the expectations of consumers as more and more people have turned to online shopping.

In the U.S., 52% of people are shopping more online, including grocery shopping, a domain that was once strictly a brick-and-mortar shopping experience. The UN reports that globally ecommerce has grown into a $2.9 trillion industry thanks to the pandemic.

What this means for ecommerce companies is that integration is critical to maintaining market share. This is just as true for brick-and-mortar retail companies that have an online presence as it is for strictly online ecommerce businesses.

The goal behind integration is to connect systems within your company, as well as integration your own systems with those of your partners. This includes not only your ecommerce platforms, but all supporting applications, such as inventory management, CRM, content management, digital marketing, and financial information. This will ensure that you are able to:

  • Improve data accuracy
  • Increase the speed of data exchange across systems
  • Keep your platform up-to-date
  • Provide customers with a more personalized and customized experience
  • Sync inventory in real-time across all sales channels
  • Streamline and simplify business processes
  • Improve scalability as sales volume and the number of sales channels grow

The result of this integration is that customers will be able to shop whenever and wherever they are and via any channels they wish. They will experience a seamless purchasing process and receive instantaneous communications and timely updates on orders so they will always know their status, thanks to:

  • Real-time inventory tracking
  • Instant order processing and fulfillment
  • Real-time status updates and alerts

However, in order to make this a reality, your ecommerce integration has to be of the highest quality.

Top-Quality Integration

The very best quality in ecommerce integration will ensure that your finances and inventory processes are all automated and fully integrated with your ecommerce platform. Boomi offers the first 100% cloud-based platform and is an industry leader in integrations.

Boomi’s simple, instant integration between on-premise and cloud systems requires no coding, and you will have your automation up and running in no time, with pre-built solutions that help accelerate ecommerce integrations.

What this means is that you don’t have to invest heavily in IT to implement full integration. Instead, you will have easy access to your integration platform without the need to install or maintain additional software or hardware.

Tangentia is proud of our partnership with Boomi, which will allow our customers to build faster integrations and reduce the time they spend on development by weeks or months, enabling a quicker digital transformation.

Reach out to an experienced Tangentia team member today for more information on how to enjoy the full potential of Boomi.

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