Tangentia acquires Cycloides

Tangentia acquires Cycloides

Tangentia, a leading global digital transformation company, headquartered in Canada and with a presence in Goa in India, has recently signed an agreement for the acquisition of Cycloides Technologies in Kerala and Cycloides Inc Canada.
Bringing Cycloides into the Tangentia fold nearly doubles the team strength of Tangentia to enable new ideas to flourish while gaining new capabilities for off-shore product development and client delivery centers, a press release said here on Thursday.

Vijay Thomas, CEO of Tangentia says “We are committed to investing and expanding to multiple states in India to truly have a pan-India presence to not only support our global customer base but to also support our ever-growing base of customers in India. In addition to the newly combined team strength, Tangentia is planning to generate over 100 new career opportunities globally."

Cycloides is the first Kerala-based IT company to have a contract with BMW Canada, Tune Protect (Air Asia subsidiary), Hospital Corporation of America (HCA), and many others. Cycloides created HCA’s world’s first Mobile Heartbeat development center and has also won other strategic contracts with H&R Block, CTS and Hitachi.
Through its local presence in Canada, India and USA, Tangentia has been able to provide its customers with a “Think Global, Act Local” delivery model.
Tangentia now boasts of 1000+ customers worldwide which include 13 Fortune 500 customers in 30+ countries. Tangentia proprietary platforms like Tangentia Gateway and TiA(Tangentia Intelligent Automation) manage transactions worth more than USD 10 Billion worldwide every year, which include processing B2B transactions for India’s largest retailer, the largest appliance manufacturer in the world and the largest beverage alcohol distributor in the world.The merger comes with the promise of a better tomorrow for all the stakeholders.

“Our merger with Tangentia is a fantastic match of an entrepreneurial mindset and complementary skill sets. With this acquisition, the employees, clients and partners of Cycloides will be part of a bigger network of operations and can access world-leading Tangentia solutions around Robotic Process Automation, Artificial Intelligence and B2B,” says Anil A R, former CEO of Cycloides and SVP, Strategic growth at Tangentia.

The company's presence across India has opened up job opportunities for aspiring candidates, who want to transform and contribute to the ever-changing dynamics of technology.This again isn't only restricted to Kerala or Goa or India but the whole world, further expanding and strengthening ties between India and Canada through employment.

This year, Tangentia is on a mission to ‘Take the Paper out of Paperwork’, which is strongly highlighted in their latest #PaperOutOfPaperwork brand campaign urging businesses to do away with tedious paper processes and switch to automation to foster business growth.

The pandemic has forced organizations to go digital which is quickly becoming the new normal. Against this backdrop, #PaperOutOfPaperwork strives to educate businesses about the use of automation in business operations such as saving time, money and resources, while increasing productivity and growth all by reducing the use of paper processes.

Tangentia’s acquisition of Cycloides will accelerate the mission to automate, innovate and make an impact.

Monthly Tangentia Byte August 2021

  • Monthly Tangentia Byte
    August 2021


“Take the Paper out of Paperwork”
Tying two key visual elements paper origami and animals – to illustrate how organizations globally should be using paper for creativity and using Ai & automation for traditional paper processes. The campaign uses the animal kingdom as an extension of our previous campaign that launched in early 2021 ‘Aim for Impact’. Celebrating the animals’ natural instincts to – survive, adapt, thrive, and transform. Instincts that are relevant to the modern business world.
Are you ready to automate your paper processes? It’s easier and more affordable than you might think! Book a call with a Tangentia Automation Expert today.

RPA Empowers Telecom Companies to Maintain Their Competitive Edge
The telecom industry needs robotic process automation (RPA) more than ever before. Read our latest blog to discover how telecom companies globally are gaining a competitive edge, providing a higher level of customer support, and improving internal processes from leveraging the power of RPA.
Blog: 8 Ways COVID-19 Forever Changed The Retail Sector
Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits.

Robotic Process Automation in Manufacturing Industry
Manufacturers who have innovated early using automation technologies have grown their revenues at a faster pace and improved operational efficiencies. To scale business operations even further, it is vital to innovate and keep up with the constant technological developments.
Tangentia Open Annual Golf Tournament
Tangentia with its partners’ Automation Anywhere, Techdata, ArchESB, CIBC, Leyton, Hunters, and FOHOCOIN hosting its first Tangentia Golf Open in September in the Greater Toronto Area.
We can’t wait to see all our customers in person for the first time in 1.5 years!

Vijay Thomas, our CEO & Founder, was awarded ‘Global Entrepreneur IT Icon’
Skyline, a global read magazine by GR Foundation, has presented the ‘Global Entrepreneur IT Icon’ award to Vijay Thomas by Chief Minister of Goa, India Mr. Pramod Sawant.
Goa Technology Association Tech Meet & Awards Night 2021
We are proud to be the platinum partner for GTA Tech Meet & Awards Night 2021, a tech meet night where IT companies, startups, investors & government officials together will celebrate the 4 years of GTA.
Energy and Manufacturing Webinar
Join the webinar to learn the ins and outs of automating oil & gas and manufacturing-specific processes and how the industry can begin its digital transformation by going with Intelligent Automation. Hear from industry experts from Automation Anywhere on how to scale automation and successful implementations within the energy and manufacturing industry.
Happy with your services and products from Tangentia?
Let us know by leaving a review on Google. As a thank you, we will enter your name into a draw to win a $250 Amazon gift card. *T&C apply 


Testimonial by Aniket Kuncoliencar, AD, Goa Rajee Auto Pvt Ltd
“TiA is a great platform to automate online communication with the customers. Thanks to this well-designed platform that answers repetitive and simple questions to the customers/leads and improves customer satisfaction. It saves customers/leads’ hassle of having to seek the answers elsewhere or to call Customer Service or to read FAQs.”

– Aniket Kuncoliencar, Associate Director, Goa Rajee Auto Pvt Ltd

“Take the Paper out of Paperwork”
Tying two key visual elements paper origami and animals – to illustrate how organizations globally should be using paper for creativity and using Ai & automation for traditional paper processes. The campaign uses the animal kingdom as an extension of our previous campaign that launched in early 2021 ‘Aim for Impact’. Celebrating the animals’ natural instincts to – survive, adapt, thrive, and transform. Instincts that are relevant to the modern business world.
Are you ready to automate your paper processes? It’s easier and more affordable than you might think! Book a call with a Tangentia Automation Expert today.

RPA Empowers Telecom Companies to Maintain Their Competitive Edge
The telecom industry needs robotic process automation (RPA) more than ever before. Read our latest blog to discover how telecom companies globally are gaining a competitive edge, providing a higher level of customer support, and improving internal processes from leveraging the power of RPA.
Blog: 8 Ways COVID-19 Forever Changed The Retail Sector
Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits.

Robotic Process Automation in Manufacturing Industry
Manufacturers who have innovated early using automation technologies have grown their revenues at a faster pace and improved operational efficiencies. To scale business operations even further, it is vital to innovate and keep up with the constant technological developments.
Tangentia Open Annual Golf Tournament
Tangentia with its partners’ Automation Anywhere, Techdata, ArchESB, CIBC, Leyton, Hunters, and FOHOCOIN hosting its first Tangentia Golf Open in September in the Greater Toronto Area.
We can’t wait to see all our customers in person for the first time in 1.5 years!

Vijay Thomas, our CEO & Founder, was awarded ‘Global Entrepreneur IT Icon’
Skyline, a global read magazine by GR Foundation, has presented the ‘Global Entrepreneur IT Icon’ award to Vijay Thomas by Chief Minister of Goa, India Mr. Pramod Sawant.
Goa Technology Association Tech Meet & Awards Night 2021
We are proud to be the platinum partner for GTA Tech Meet & Awards Night 2021, a tech meet night where IT companies, startups, investors & government officials together will celebrate the 4 years of GTA.
Energy and Manufacturing Webinar
Join the webinar to learn the ins and outs of automating oil & gas and manufacturing-specific processes and how the industry can begin its digital transformation by going with Intelligent Automation. Hear from industry experts from Automation Anywhere on how to scale automation and successful implementations within the energy and manufacturing industry.
Happy with your services and products from Tangentia?
Let us know by leaving a review on Google. As a thank you, we will enter your name into a draw to win a $250 Amazon gift card. *T&C apply 


Testimonial by Aniket Kuncoliencar, AD, Goa Rajee Auto Pvt Ltd
“TiA is a great platform to automate online communication with the customers. Thanks to this well-designed platform that answers repetitive and simple questions to the customers/leads and improves customer satisfaction. It saves customers/leads’ hassle of having to seek the answers elsewhere or to call Customer Service or to read FAQs.”

– Aniket Kuncoliencar, Associate Director, Goa Rajee Auto Pvt Ltd

8 Ways COVID-19 Forever Changed The Retail Sector

8 Ways COVID-19 Forever Changed The Retail Sector

For retailers, traditional business processes, workflows, and systems were some of the first and most significant casualties of the coronavirus pandemic. As a result of lockdown and quarantine measures, we condensed a full decade of technological development into just three months. Others, such as IBM, have a more conservative estimate of five years.

However significant the shift, one thing is clear — digital technology coupled with the unprecedented stress generated by the virus has irrevocably changed the face of retail.

The old world is gone. Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. And that’s okay.

The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits. And for retailers who understand the world we now live in, the future is brighter than ever.

But what kind of world do we live in now? What existing trends did COVID-19 accelerate, and what new trends did it generate? Most importantly, what lessons can retailers take away from all this?

Digital Commerce is Becoming The Norm

eCommerce was one of the clearest winners of the pandemic. In 2020, online sales increased by 44% year-over-year and online spending accounted for 21.3% of total retail sales. For context, online commerce represented an estimated 11% of total sales at the end of 2019.

The surge in and of itself is unsurprising. In order to comply with quarantine requirements and protect loved ones from the pandemic, many shoppers chose to use grocery delivery services or digital storefronts in lieu of making trips to brick-and-mortar outlets. As a result, many physical storefronts ended up functioning as impromptu fulfillment centers.

In the short term, we may see a boomerang effect as lockdowns and restrictions ease off. People will return to physical shopping simply for the interactions it affords. If you look further into the future, however, you’ll see a very different picture, one defined by direct-to-consumer (DTC) sales — Adidas, for instance, plans for 50% of all sales to be DTC by 2025.

Technology is Redefining The Brick-and-Mortar Retailer

Although brick-and-mortar stores will still exist in the future, they will look markedly different than they did pre-pandemic. Digital technology will become the norm, with an emphasis on providing deep personalization and increased convenience. As they did during the pandemic, stores will likely also serve double-duty as fulfillment centers.

Contactless shopping kiosks will likely remain in place post-pandemic as well. Though they were initially deployed for health reasons, the level of convenience they offer means they’ll continue to be attractive to shoppers. That technology, however, only scratches the surface of what’s coming.

Savvy retailers are already experimenting with ways to bake new technology into the customer experience, from augmented reality tools to full-on VR. A furniture retailer, for instance, may allow a customer to see how a particular item will look in their home through its online storefront. A business that sells apparel, meanwhile, might offer an app that allows customers to digitally ‘try clothes on’ while they’re in-store.

How We Shop Will Never Be The Same

Concurrent with the shift towards digital commerce, COVID-19 also fundamentally changed consumers. In-store and curbside pickup, together with a consistent part of the pandemic shopping experience, will remain in high demand, and as of this year, more than 50% of retail chains support the service. Customers are also increasingly discovering new businesses via social media in lieu of other channels and spending significantly more time online.

It’s not just customer behavior that’s changed, however — it’s also customer attitudes.

For many, the pandemic has changed how they view the world. Customers care more about the environmental and social responsibility actions of the brands they shop with. They also expect more from brands in regard to customer service and convenience and are more willing to abandon a brand that doesn’t meet their expectations.

B2B Commerce Has Grown in Leaps and Bounds

It’s not just your relationship with customers that have changed as a result of COVID-19. You’re also looking at completely uncharted territory with your vendors, suppliers, and business partners. McKinsey notes that B2B sales have changed in a multitude of ways:

  • B2B interactions are now primarily digital. The majority of businesses now prefer to interact with suppliers either remotely or via a digital self-serve terminal. This holds true regardless of whether they’re ordering, reordering, or even evaluating a new prospect.
  • Business customers are making big-ticket purchases online. 70% of B2B decision-makers are open to making self-serve or remote purchases in excess of $50000, and 27% are willing to spend more than $500K. Retailers that sell electronics or other office supplies may well see increased demand from business users as a result.
  • Video and live chat are now the main venues for sales meetings.

Order Fulfillment is More Complex and Less Profitable

The majority of COVID-driven trends are positive, but that doesn’t mean it’s nothing but silver linings. Driven by omni-channel shopping and a wealth of new fulfillment options, the order fulfillment process is now more complex than it’s ever been. That translates equally to inventory management.

Already a logistical challenge, tracking inventory across multiple brick-and-mortar outlets, suppliers, channels, and fulfillment centers crosses the line to nightmarish. Unsurprisingly, this has also created a significant upturn in fulfillment costs. Rather than simply shipping products to stores in bulk, brands must also ship them between stores, between fulfillment centers, and directly to consumers.

The costs associated with such an approach include:

  • Inventory storage
  • Transportation
  • Shipping and handling
  • Trade tariffs
  • Smaller shipments

The impact on profit, per consulting firm Alixpartners, is significant. For a $100 sweater, for instance, and in the absence of mitigating circumstances, margins are as follows:

Fulfillment Method Margin
Directly shipped from a distribution center $36
Purchased in-store $33
In-store/curbside pickup $23
Shipped from store $17

The good news is that these challenges are driving significant innovation in fulfillment, with better inventory management, pricing management, and order management.

Supply Chain Optimization is Now Non-Negotiable

The past year and a half has also demonstrated the very real, very significant weaknesses in our existing supply chains. Over the course of the pandemic, merchants had to contend with multiple supply chain disruptions. At the moment, 47% of retailers have made supply chain digitization one of their top organizational priorities — though this figure will likely increase as more businesses see the value in this particular brand of optimization.

In addition to being more cost-effective, a digital supply chain provides deeper visibility into every stage of a product’s life-cycle and better management of contracts between retailers and suppliers. Digitization also makes it easier for suppliers to share crucial data on inventory and shipping with retailers and partnered organizations. This data exchange will, in turn, allow stakeholders in logistics and fulfillment to make more informed, effective decisions.

A Surge In Customer Service Demands Underscored The Need for Chatbots

One side effect of the surge in online shopping was a subsequent upturn in customer service requests and inquiries, which saw a 69% overall increase in 2020. This increased exponentially during the holiday season, with calls increasing by 183% in November 2020 and 155% in December 2020. As you might expect, many customer service teams struggled to keep pace with this increased demand.

That, in turn, resulted in increased wait times, more errors, and lower customer satisfaction. Those brands that inexpertly deployed chatbots arguably fared worst of all, as chatbots ranked dead last in customer satisfaction in 2020. Still, for those brands that managed to effectively automate even part of their customer service process, the technology was a welcome boon.

Customer Data is More Valuable Than Ever

COVID-19 also presented another challenge to retailers. Customers demanded deeper personalization and a better shopping experience but collecting the data necessary to provide that has become more difficult than ever. Thanks to legislation like the GDPR and measures like Google’s decision to eliminate all tracking cookies, retailers can no longer rely on passive tracking to learn about their audience.

Instead, they must actively engage with their customers. They must prioritize customer retention initiatives, focusing on DTC connections through mobile and social media. And most importantly of all, they must be completely transparent about how they intend to collect, store, and use customer information.

This may seem like a negative trend at first glance. But as multiple retailers have learned, customers are more than willing to provide their information in exchange for the right perks and benefits. Those customers were also both more trusting and more loyal as a result of transparency around data collection.

Automate, Innovate, and Optimize Through Tangentia

The current retail landscape is filled with both challenges and opportunities. Tangentia can help you navigate both. From robotic process automation to electronic data interchange to chatbots, we offer a full portfolio of solutions for future-focused retailers. More importantly, we have the expertise necessary to help you apply those solutions in the most effective manner possible.

COVID-19 has forever changed not just retail, but also the world. Those retailers who are able to pivot and adapt stand to gain a great deal. Those that cannot will ultimately be left behind.

Get Started on Your Retail Automation and Innovation Journey Today

Contact us for more information.

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

tangentia ISO certifiedtangentia ISO certified

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified. Assessment for both the certifications jointly was done by TUV Nord, accredited by German accreditation body DAkkS. Through an integrated approach, our global ISO implementation team has achieved compliance with both standards in record turnaround time.

Our Integrated Management System(IMS), which is compliant with both the standards, boasts robust processes that ensure that our products and services meet the needs of our clients, with an ability to effectively manage information security risks.

Vijay Thomas, CEO of Tangentia said “It is an inordinate achievement that reveals our commitment to providing quality products and services, ensuring continuous up-gradation of and adherence of information security processes to all our existing and prospective clients.”

Vaishali Amonker, Global Head of Quality as well as the lead for the Tangentia ISO implementation adds “Our goal to attempt to get the ISO 9001 and ISO 27001 standards simultaneously was a BHAG( Big Hairy Audacious Goal) to start with. However the ISO team made up of people globally that met at all odd hours of the day and night to manage time zones, managed to pull it off and our customers can now rest assured that the Tangentia services that they trust, are going to get even better”

ISO 9001:2015, the Quality Management Standard

To become ISO 9001:2015 certified, Tangentia underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformances in the quality management standard. The audit also revealed that our internal document and record management system is well developed.

It is an inordinate achievement that shows we are truly endowed in understanding our client’s needs in working with them to deliver high-quality solutions, while always complying with regulations and specifications and continuously reviewing and improving the way we work. This certification reveals our commitment to providing quality products and services to all our existing and prospective customers.

The ISO 9001 certification clearly demonstrates that we have robust and defined procedures in place in all our business areas. So, we can proudly state that Tangentia services are delivered with quality and transparency.

ISO/IEC 27001:2013, the International Information Security Standard

At Tangentia, we adhere to the highest standards of information security, client confidentiality, and trust. We acknowledge the fact that every client’s information/data/documents is an extremely important asset and always treat it with the greatest integrity.

ISO/IEC 27001:2013 includes the management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Crimson Interactive’s ISMS follows the approach to “develop, establish, implement, operate, monitor, review, maintain, and improve,” thereby ensuring continuous up-gradation of and adherence to information security processes.

How do our clients benefit from ISO 9001:2015 and ISO/IEC 27001:2013 certification?

  • We have secure operations and strict compliance policies, ensuring that our client’s research work information/data/documents are 100% safe with us.
  • Our business continuity planning ensures no disruptions and delivery of all information/data/documents on time.
  • Advanced information technology systems to ensure superior quality and higher security.
  • Our trust and confidentiality commitment to serve our esteemed clients better and for longer.
  • We have globally recognized and acknowledged security processes/protocols for ensuring no security breaches.
  • Tangentia Gateway SaaS solutions for B2B, EDI, Supply Chain and E-commerce in addition to SOC1 and SOC2 compliance are now also ISO 9001 and ISO 27001 compliant.
  • TiA SaaS solutions including TiA Chatbot, TiA Robotic Process Automation( RPA), TiA Intelligent Data Processing (IDP), and TiA Core AI platforms are now also ISO 9001 and ISO 27001 compliant.

We at Tangentia give utmost importance to quality and information security while engaging in all business activities. And the ISO/IEC 27001:2013 certification clearly demonstrates that we guarantee information security by adhering to internationally renowned standards.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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ArcESB Case Study


  • Tangentia managed services for successful ArcESB migration

Since 2003, Tangentia has been a leading provider of digital transformation solutions to companies of all sizes, implementing wide-scale automation, B2B, and digital integration solutions. Among their solutions, Tangentia provides end-to-end EDI integration services, spanning B2B/EDI document exchange as well as backend ERP, WMS, Carrier System, and database integration.

With 15+ years of digital transformation experience under their belt, Tangentia has helped companies automate supply chains and streamline business activity to boost productivity, efficiency, accuracy, reliability, and security.

The Challenge:

Upgrade internal legacy technology to solve internal pain points, reduce complexities and provide customers with a more agile Tangentia Gateway SaaS cloud solution

For years, Tangentia has used IBM’s Sterling B2B Integrator to implement end-to-end integrations for clients, processing up to 2,000,000 EDI transactions per month. However, they discovered that Sterling B2B Integrator in some use cases restricted the breadth of the solutions they could offer to clients. Some of the limitations included:

  • Limited error logging meant Tangentia required a dedicated team to exclusively monitor transactions, making it resource-intensive to operate & maintain.
  • The lack of a REST API limited Tangentia’s integration flexibility and management efficiency.
  • Limited workflow capabilities forced Tangentia to develop custom C# and Python scripts to handle EDI processes.
  • Complex user interface making it time-consuming to set up new maps/connections and troubleshoot EDI issues

Tangentia decided to search for a solution that matched the processing power and scalability of Sterling while also addressing their existing pain points and providing more expansive opportunities for integrating with 3rd-party applications. Most importantly, their desired solution needed a tool that could accelerate the process of migrating away from Sterling to keep the transition overhead low.

The Solution:

ArcESB and the Maps Import Wizard

As a global digital transformation solutions provider with a widespread clientele amongst hundreds of companies, Tangentia required a sophisticated solution with the following features:

  • Robust managed file transfer capabilities with Drummond-Certified AS2, SFTP Server, and other file transfer protocol support
  • Automatic EDI translation for ANSI X12 and EDIFACT files
  • Reliable ERP, CRM, and RDBMS connectivity from within the user interface
  • API functionality to issue REST and SOAP requests
  • Detailed logging & error identification processes
  • Scalability to handle high-volume transactions
  • Intuitive EDI mapping features and time-saving UI
  • Reliable and responsive support

In ArcESB, Tangentia found a solution that exceeded their expectations for an enterprise integration platform. Not only did ArcESB meet their requirements, but it also alleviated many of the pain points that had limited their management efficiency:

“ArcESB supports web services that allow us to directly interact with databases which used to be our major limitation with IBM Sterling” said Rushabh Dharwadkar, B2B Technical Lead, Tangentia. “Another ArcESB feature that we highly value is its extensive error logging. We used to dedicate a team of seven people just for error monitoring and monitoring transactions previously.”

Seeking to avoid a costly transition period, Tangentia leveraged the ArcESB Maps Import Wizard to begin their quick and automatic migration process:

“We were able to reduce the number of maps we use throughout our projects by more than 50%. That was extremely beneficial, as it translated to fewer errors, and even easier error identification, which was a considerable sticking point for us on our old platform.”

The Results:

11 Migrations in 4 Months

At the time of writing, Tangentia has implemented ArcESB for 11 of their clients over a duration of four months — easily outpacing their expected timelines.

“Typically, our IBM Sterling implementations take four to five months, which is a major challenge for a lot of our customers who need to be EDI compliant as soon as possible. With ArcESB, we were able to migrate all 11 existing projects in just about four months, and new clients take less than two months to onboard,” Dharwadkar said.

ArcESB has also boosted Tangentia’s bottom line by automating error monitoring, allowing their engineers to focus on value-added digital transformation projects.

Perhaps most importantly, ArcESB has enabled Tangentia to offer end-to-end EDI integrations on a unified platform — while cutting EDI costs for their customers and passing on the savings. ArcESB’s affordable unlimited EDI license enabled unlimited EDI processing at a fraction of the cost.

Moving Forward: A Growing Partnership between Tangentia and ArcESB

Tangentia Gateway SaaS Portal powered by ArcESB

Tangentia and ArcESB both look to embrace the momentum and substantially set up more clients on their latest ArcESB powered Tangentia Gateway. The push towards streamlining their EDI management enhances Tangentia's ability to continue providing market-leading digital transformation solutions. Nonesuch offerings are more exciting than the new improved Generation 3 Tangentia Gateway SaaS Cloud EDI offering

“Tangentia Gateway in its latest Gen 3 release allows business users at their organization as well as their vendors and their customers to easily interact with their EDI documents without the need for specialized EDI skills. We’re now processing more than 2,000,000 files per month and continue to scale as we add customers globally” says Karen Briones, Customers Success Manager at Tangentia”

ArcESB stand-alone EDI solution configured, managed, and hosted by Tangentia

Tangentia not only uses ArcESB in their Tangentia Gateway SaaS Cloud offering but offers to resell, consulting, migration, and managed services offering for ArcESB to customers that manage their own EDI infrastructure internally.

One of Canada’s favorite ice cream manufacturers recently moved their EDI to ArcESB solution which was migrated and managed entirely by the Tangentia EDI team. The Tangentia EDI consulting team can migrate your existing EDI maps and connections from any legacy platform to ArcESB, and can be entirely managed or hosted by Tangentia.

If you’re looking for an affordable, scalable, and easy to implement EDI solution, contact Tangentia and experience the difference that a customer-focused Canadian-based team can provide. Contact:

North America

Karen Briones
EDI Customer Success Manager at Tangentia North America
kbriones@tangentia.com

Global

Rajhans Gupta
Enterprise Account Manager at Tangentia India
rgupta@tangentia.com



Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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What You Need to Know about AODA Compliance


  • What You Need to Know about AODA Compliance

An incredible 15.5% of the people in Ontario are living with a disability. The Accessibility for Ontarians with Disabilities Act (AODA) ensures that all businesses and organizations with 50 or more employees will meet the government of Ontario’s accessibility standards by 2025.Specifically, businesses and organizations in the public, private and non-profit sectors are to ensure full accessibility of their organization for all Ontarians in five key areas, including:

  • Information and Communications
  • Employment
  • Customer Service
  • Design of Public Spaces
  • Transportation

The first three of these areas can be applied to website design, which is the focus of the most recent shift to full accessibility based on the AODA. It’s called the Web Content Accessibility Guidelines (WCAG) and every Ontario website needs to comply.

WCAG 2.0 compliance

All businesses and organizations are required to be AODA WCAG 2.0-compliant by January 1,2021. This means that their websites must be perceivable, operable, understandable and robust. In other words, all the information that is presented on a website must be provided in a variety of different ways to accommodate the needs of anyone who goes to that website. This means:

  • Ensuring the website content is easy to navigate
  • Using text to help explain images and other non-text content
  • Using predictable web page layouts
  • Designing the website so readers have enough time to fully comprehend the content
  • Making all text readable by using at least 16 pt font for regular text and 18 pt font for headings
  • Including all links in the form of a phrase
  • Ensuring the content on the page is distinguishable by using a 4.5:1 color contrast between the foreground and background
  • Making the content adaptable so the reading order is preserved regardless of how that content is accessed
  • Providing captions and/or transcripts for audio and video
  • Making assistive technology available to support readability
  • Providing input assistance in the form of error identification and prevention
  • Ensuring all headings have tags that help assistive technology navigate the website

How to become AODA compliant

To become AODA compliant, there are four steps you need to follow. These are:

  1. Conduct a website audit. This audit will determine the level of compliance on all the pages and features of your website.
  2. Get an AODA expert to help ensure your website design is 100% compliant.
  3. Test the accessibility of your website.
  4. Keep track of all the accessibility updates you made so you have records in case you are subjected to a website compliance audit.

There are some easy and effective ways to test the compliance of your website. These include:

  • Using assistive technology to review your site and ensure the design and all technical aspects of it are accessible
  • Using an online accessibility checker to check the accessibility of your website (not 100% reliable)
  • Having people with disabilities to review your site and provide feedback (best method)

If you haven’t already brought your website up to AODA WCAG 2.0 compliance, the time to do so is now. At Tangentia, we have the experts who can help design your website so that you meet the AODA WCAG 2.0 standard of compliance in time for the January 1, 2021 deadline.

Contact us today to for a free AODA website compliance audit.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient

  • Automating Your Inventory : How Just-In-Time Inventory, EDI, and RPA Keep Your Business at Its Most Efficient

When it comes to your company’s supply chain, one of the most common weak links is inventory management. There are very few businesses that handle their inventory management well. Typically, retail businesses face problems scaling up their inventory management systems as they grow.

As your business grows, efficient inventory practices become more and more worth investing in. Retail companies with poor inventory management can suffer from stock issues, slowed turnover times, and needing to order excess inventory to prevent running out of stock. Slow delivery and stock issues are a sure way to reduce customer satisfaction, so keeping these issues at a minimum is important.

How can retail companies improve their stock management and inventory processes? For most businesses, the answer is automation. Most inventory management issues stem from human error, inefficient practices, and incomplete item information. Automation resolves all these issues. It is intrinsically efficient and requires complete item information, and eliminates human error.

So, how can your business get started with inventory automation? The process isn’t as difficult as you might think. Just-in-Time Inventory (JIT), Electronic Data Interchange (EDI), and Robotic Process Automation (RPA) are a few strategies that you can utilize onto your supply chain to be well on the way to an optimized system.

What Is Just-in-Time (JIT) Inventory?

JIT inventory is a way to decrease waste and increase the efficiency of your supply chain. With JIT, your supply chain only receives goods as they become needed.

Pros of JIT?

JIT keeps your business at maximum efficiency. By having goods on hand only when they’re needed, you can keep your supply chain operating smoothly without needing to worry about long-term storage of stock.

Maintaining JIT inventory reduces the amount of waste your supply chain produces from leftover, unused goods. It also keeps the investment into your supply low, as you don’t need to stock more goods than you need.

Cons of JIT

While JIT keeps your business on top of its efficiency when supply is readily available, it can cause your business to suffer greatly from issues farther down the line of the supply chain.

Since you don’t keep a stockpile of the goods your supply chain uses, if they suddenly become scarce or expensive, your business might unexpectedly run out of stock. You might also end up needing to buy overpriced stock.

What Is Electronic Data Interchange (EDI)?

In general, Electronic Data Interchange is simply the technical term for two computers communicating with each other. In the context of the supply chain, EDI is a way to get a full digital picture of your electronic transaction exchanges with your customers, as well as your inventory.

Pros of EDI

Many supply chain issues, such as inventory shortages and surpluses, happen because of a lack of inventory visibility. EDI allows you to keep track of all your inventory in one centralized location, making it easy to track and prevent inventory errors.

With EDI, it’s also much easier to manage more complex inventory processes, such as multichannel sales. The more complicated the process, the more likely it is for human error to occur.

Having a guarantee that all of the information about your inventory is accurate allows you to make supply decisions with the big picture in mind. Overall, EDI improves almost all aspects of the inventory management process.

Cons of EDI

EDI can be hard to adjust for your supply chain to work around, especially if it is a legacy EDI system that is in place. This is especially the case for rapidly growing businesses, which don’t usually have particularly well-optimized supply chains.

If your inventory isn’t well-suited to EDI, it can take some work to get full value out of the EDI system. You may need to overhaul some of your inventory processes altogether.

What Is Robotic Process Automation (RPA)?

RPA is a way to increase the efficiency of your inventory management by replacing human operators for various digital systems. With an RPA system, the computer essentially uses itself by means of a virtual operator, called an RPA robot.

RPA robots have a wide array of functionalities, and are able to completely replace human users for many applications. They can perform tasks such as moving and collecting data from various sources, as well as process data by performing calculations.

Pros of RPA

RPA can allow for quite a lot of inventory management automation, sometimes up to 90%. In general, processes that can be automated should be, as humans are almost always slower than an RPA robot. RPA robots can drastically increase the efficiency of your inventory management processes.

Like EDI, RPA removes the human element from many processes. In particular, RPA robots can handle data entry, data processing, and other repetitive tasks easily, with a 0% rate of error. This gives them a sizable advantage over humans, who are unable to focus on these tasks for as long.

RPA systems can also keep running overnight, giving them yet another advantage over human operators. Overall, RPA is almost guaranteed to provide a large boost to your business’s supply chain efficiency.

Cons of RPA

Like EDI, a proper RPA system is not trivial to implement. Rolling out an RPA project into your business’s inventory management or production environments actually has a good chance of failing at first. After some troubleshooting, you will likely start getting full value out of the RPA system.

Tying It All Together

Automation is a great way to increase efficiency and eliminate errors within your inventory management process. It can’t do the job on its own, though: if you want to optimize your inventory management, you should use a combination of JIT, EDI, and RPA.

How JIT, EDI, and RPA Complement Each Other

On their own, these three methods of optimizing your inventory are sure to increase your efficiency significantly. When put together, though, they are more than the sum of their parts.

The biggest weakness of JIT is that it’s prone to human error. Improper data entry can result in an unexpected stock outage of your product. EDI and RPA prevent this by removing the capacity for human error in the majority of the inventory management operation.

On the other hand, EDI and RPA can suffer from bottlenecks. It doesn’t matter how efficient your data processing is if your business is bogged down by extra costs relating to storage or other inefficiencies. JIT helps alleviate this bottleneck by increasing the efficiency of your business outside of data processing.

Can I Have JIT or EDI Without RPA?

While JIT, EDI, and RPA are tools that are best used together, they can be used individually to great effect. You should make sure you’re on the lookout for the potential issues with using these tools.

So as long as you build your inventory management process around the tools you’re using—you should be able to work around JIT, EDI, and RPA’s various weaknesses. Overall though, we recommend trying to implement all three inventory management tools, as they work best in tandem.

An Investment in JIT Is an Investment in Efficiency

If your business has been growing and you’re having trouble handling demand for your products, the solution may not be to expand and spend more. Oftentimes, it’s much more budget-friendly and effective to invest in ways to improve your efficiency than expand your flawed, existing system.

When it comes to improving the efficiency of your supply chain, the best way is with automation. JIT, EDI, and RPA are all easy-to-implement forms of automation that are designed to provide you with a quick return on investment. Once you have these systems in place, you’ll find that your inventory management model is much more scalable.

If you’re interested in learning more about JIT, EDI, or RPA, feel free to contact us today to find out how these tools can help your business be the best it can be.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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With 2019 Nearly Over- Where are AI, RPA & EDI going in 2020?

  • Where are AI, RPA & EDI going in 2020?

    A perspective by Tangentia CEO, Vijay Thomas

2019 was a significant year for Tangentia. As a recognizable ‘global boutique’ consulting firm that provides bespoke services in Canada, USA and India—we are excited about the progress we saw.

Whether it was our core B2B business of EDI(Electronic Data Interchange) and Ecommerce or the development of our new AI(Artificial Intelligence) and RPA(Robotic Process Improvement) segment, we empowered many businesses to improve their core operations.

But what trends really defined 2019? And which ones will continue to lead the way into 2020?

2019 Was a Milestone Year For Tangentia

2019 was the year we committed to automation through our AI and RPA service offerings. While we had some exposure previously (mostly through providing staffing solutions), we expanded our offerings by creating a new range of services that focused on key problems that businesses face in a multitude of industries. We expanded our partnership with IBM to become a Platinum partner of IBM for Watson AI. Also we are global partners for Automation Anywhere, UI Path and Blue Prism in the RPA space.

We also consolidated some of our legacy services, improving our B2B business segment—which includes our legacy EDI and Ecommerce business. These services continued to grow substantially outside of North America with many significant wins in 2019 in India including India’s largest retailer.

Our global headquarters also moved in Toronto, from Willowdale to the Waterfront district, which saw us join the likes of Google,Uber, LCBO, Royal Bank, and soon Microsoft in what is arguably the fastest-growing tech hub in the world. We are beyond excited to be located in such an innovative area of the city.

How Will 2020 Impact Digital Transformations?

Company accomplishments are important, but the real value is in the lessons we learned from the exciting technologies that we offer.

So, what were the main takeaways from 2019?

Automation Isn’t a Magic Bullet

The RPA industry saw between 600-1000% growth in 2019. These numbers are large and signify that many companies are investing in this technology heavily. Major players in this industry have become unicorns in the investing world as the markets realize the potential that automation has.

However, AI, RPA, automation, and similar technologies aren’t a guarantee. Companies that invested millions into this technology without a plan saw minimal results.

Automation is a catalyst for innovation, but your business needs the right systems in place to take advantage of it. The goal of RPA is to enhance existing systems that are already working. An automation solution will decrease costs, improve efficiency, and other core metrics- but only if an organization understands what areas they need to improve.

It’s important that a company makes small changes that compound over time. We encourage our clients to push for real value and not to fall victim to the marketing pitches that they’ve heard about automation. Our team even has a Continual Process Improvement(CPI) using RPA model that we encourage our customers to try out.

In 2020, we expect to see more companies identify how RPA can help their organization cut costs, improve productivity, and make their business more agile.

EDI Isn’t Dead. It’s Evolving

Yet again, critics made the claim that EDI is dead. But as an EDI solution provider, I can assure you that EDI isn’t going anywhere.

If anything, EDI is evolving and adapting to the digital age. At Tangentia, we see EDI as any B2B communications between two business entities and not through the traditional lens of ANSI X12 or EDIFACT. And while this traditional EDI may be slowing down, XML and API formats aren’t going anywhere—especially in the age of integration. Today, businesses rely on countless apps having the ability to communicate and synchronize flawlessly. This alone will ensure the longevity of EDI as companies look to simplify B2B communications.

Legacy companies will always rely on some form of EDI, while modern startups have the benefit of building out in the digital world. Still, even startups require EDI solutions using either the XML or API formats.

Digital Transformations Matter – But You Must Define What It Means to Your Company

Digital transformation is the buzzword today. Every company is claiming they are making a digital transformation.But what does it really mean?

An effective digital transformation should be all about making incremental changes that drive long-term value and improve the user experience.

For example, a business may use an invoicing system that takes one month to complete. They could realize substantial gains by automating this process down to several days.

One advantage that we can offer our clients is the perspectives we have gained from working in Canada, the United States, and India. We can help companies identify what’s working in one region and find ways to adapt that same technology in another.

Digital transformations aren’t going anywhere in 2020. Successful companies are always looking to modernize and improve the way they connect with customers, employees, and partners. However, we expect to see companies focus more on what their personalized digital transformation looks like.

Where Is Tangentia Going in 2020?

Agile Digital Transformation

Our unique agile approach to digital transformation has allowed us to deliver complex digital transformation projects for the largest beverage alcohol distributor in the world, the largest retailer in India and many mid sized companies worldwide. We will continue to stay true to our belief in the power of the iterative agile delivery model.

Global Boutique

Tangentia is a ‘global boutique’ firm. We know how to execute using a global delivery model with much less overheads than our competitors and that provides our customers with high-end services at a value driven price.

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Interested in Automation but don’t know where to start? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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Digital Transformation: One Button at a time!

Digital Transformation: One Button at a time!

Tangentia Media

Finding the right promotional giveaways for your exhibition can be a challenge.Promotional products are only successful in marketing your company or organization if the person who receives it is actually going to make use of it. When choosing a product, think about how well you might receive the item?

With this in mind, our marketing team did a fantastic job of getting it right, making our Tangentia Badges a huge success at Vibrant Goa. Check out some of the final designs that made it from the hundreds of initial ones our team worked on.

Tangentia – I Love Goa

The biggest hit at the event by a mile, this button was popular amongst visitors, fellow exhibitors and students alike. We even had our humble button get a few selfies with some big-name personalities like Mr. Piyush Goyal – Minister of Railways & Commerce Government of India, Mr. Pramod Sawant, Honorable Chief Minister of Goa & Mr. Jagat Shah – Chief Mentor Vibrant Goa.

Tangentia – KEEP CALM and AI

Artificial intelligence (AI) not only powers your latest smartphone nowadays but, is also providing solutions to big and thorny problems like business processes, digital security, disaster  management and cancer treatment.
Tangentia.AI is helping companies leverage this potential for faster, smarter and more economic growth. As such, it makes sense to just sit back, relax and AI!

Tangentia – Kitne BOTS the re Kaliya?

Perhaps one of the most iconic dialogues from one of the most iconic movies of yesteryears.
Tangentia’s Robotic Process Automation team took this timeless classic and made it their own. With RPA and Intelligent Automation, the possibilities for business processes and growth is virtually limitless.

Tangentia – To be or not to B2B, That is the question?

Question indeed, and one our experts at Tangentia.B2B can help answer. Tangentia EDI is a one-stop shop for your EDI, B2B, trading partner, supply chain requirements. Connect your business with your enterprise-level trading partners worldwide through our network of more than 2000+ EDI connections, & integrate your EDI data with your ERP and other internal business applications seamlessly.

Tangentia – Wanna chAI?

A quirky take on the famous desi Chai and Tangentia’s budding AI division that is helping accelerate digital transformation through intelligent automation.As the saying goes, a BOT can happen over coffee!

Grab your Free button now!

With all the love and praise we received at Vibrant goa, and with most of our buttons running out of stock by day 3, it only seems fair that we send out some more to those who didn’t get one. If you would like to receive any of these buttons, do let us know in the form below, and Tangentia will send them out to you, for Free!

Pick your Button.

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Bringing Shadow IT Back Into the Light

  • Bringing Shadow IT Back Into the Light

First post in our new Shadow IT Strategy Series sharing ideas, methods, and strategies to help CEOs, CIOs and most importantly users, to find greater success with Shadow IT!

Shadow IT has gotten a bad rap. Over the last several years mainstream IT leaders and minions alike, have decried Shadow IT as a blight upon the IT world to be purged from the body of the corporation like some fatal viral infection. For those unfamiliar with the evil and dark voodoo of Shadow IT, here’s how Wikipedia defines it:
ShadowIT is a term often used to describe information-technology systems and solutions built and used inside organizations without explicit organizational approval. It is also used, along with the term “Stealth IT”, to describe solutions specified and deployed by departments other than the IT department.

.In my early corporate days at HBC we called these projects skunkworks and we truly got some amazing things accomplished with no budget assigned to support and I even have the letter to prove it! But somehow over the years through the growth of an IT culture of control, Shadow IT has now become something to root out and extinguish like a small brush fire under the shadow of the IT castle walls. Well, I say it’s time to bring Shadow IT back into the light and here’s why!

Improve Relationships – When behavior in organizations turns to rebellion, and users resort to buying new systems and services using their corporate cards, there’s usually a reason. Current budgeting, decision, and procurement processes are slow to the point of being broken and cannot keep up with the need for new types of systems in a variety of areas. Reactions simply to fight this phenomenon will only further fray fractured relationships. Better to see this as your chance to more closely bond with your business users harnessing their initiative to drive innovation.

 Innovation Driver – Having worked inside billion dollar corporations and witnessed first hand the inertia of bureaucracy crushing the life out of rapid innovation, perhaps Shadow IT can become an innovation facilitator. An initiative is needed to kick start innovation and if users feel strongly enough about needed IT system to go out and buy it there’s true motivation and initiative. So by developing your own Shadow IT strategy, you can then more effectively work with users to tap into this wellspring of innovation.

Cloud Migration – As the future of IT is in the cloud, the sooner you can overcome doubts, fears and negative perceptions of migrating to the cloud the better. As by their very nature, most if not all Shadow IT implementations are cloud-based, by developing a program strategy for how best to roll out Shadow IT projects you can effectively frame positive perceptions and also successfully facilitate the process of cloud migration.

Safe Shadow IT – Just like there are recommendations for industrial safety to prevent accidents when it comes to Shadow IT there’s definitely a set of prerequisites and steps which can be put in place to help users avoid pitfalls and maintain systems integrity. Safeguarding Your Success with Shadow IT can be done through taking some initial review steps on key factors as well as bringing in verified partners to assist users in configuration, training, and rollout of their Shadow IT projects. Look out for upcoming Shadow IT strategy posts for the CEO, CIO, and of course users, as we try and do what we can to further fuel innovation by bringing Shadow IT out of the shadows and back into the light!

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Interested in Automation but don’t know where to start? Looking for a reliable Automation reseller with the best possible pricing? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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