Automation Is Helping Retain Employees Despite the Great Resignation

Automation Is Helping Retain Employees Despite the Great ResignationAutomation Is Helping Retain Employees Despite the Great Resignation

Automation Is Helping Retain Employees Despite the Great Resignation

The Great Resignation is a term that has been in use since early 2021 when large numbers of employees began voluntarily resigning from their jobs. A whopping 47 million people left their jobs in 2021, and as of February 2022, there were more than 11 million job openings in the U.S.

Employees have given many reasons for resigning from their jobs. The top ones include low pay, lack of advancement opportunities, feeling disrespected at work, trouble finding childcare, lack of flexibility in terms of work schedule, insufficient benefits, and working too many or too few hours.

So, if all of these reasons are the driving force behind people resigning from their jobs, what can employers do to make them stay? At a time when employee turnover is high and costly and retaining employees is difficult, employers can take advantage of automation to help keep employees from resigning.

What Makes Employees want to Stay?

In order to understand how automation can help with employee retention, you have to know what makes them want to stay on with a company. While pay is certainly an important factor, it is not the only one, nor even the most important. A recent global study found the following were the top drivers of a positive work experience that make employees want to stay with their employers:

  • A good work/life balance – 50%
  • Being part of a team – 41%
  • Having the proper equipment/tools for the job – 38%
  • Feeling heard and having feedback considered – 36%
  • Compensation – 36%

How Automation Can Help

Automation and the Great Resignation

There are many ways automation can be used to improve the employee experience, resulting in a happier and more engaged employee. Take a look:

Offer flexibility in where they work

Intelligent automation makes it possible for employees to access the processes and tasks they need to do their job no matter where they are. This means they can enjoy a hybrid work environment that allows them to work from home when needed and still be highly productive.

Improved work/life balance

With so many people leaving their jobs and so many people being laid off, the people who remained have had to take on more and more of the work burden. This increases stress and decreases job satisfaction. Automating tasks and processes relieves that burden, so employees don’t have to put in extra hours and can find a better work/life balance without sacrificing productivity.

Automating repetitive tasks

The automation of repetitive tasks and processes is a natural progression to achieving a good work/life balance. Having to perform repetitive tasks is time-consuming, tedious, and joyless. Employees have so much more to give you, so relieve them of the repetitive tasks so they can engage in higher-value tasks.

Giving employees the tools they need

An intelligent automation platform that requires little to no code makes it possible for employees to create their own tools, such as a virtual assistant, when they need them. This will allow them to customize their tools to suit their unique needs, ultimately increasing their productivity.

Making it easy to collaborate and work as a team

When employees can connect and share work resources, such as notes and even bots, they can enrich each other’s work and create an environment that thrives on collaboration. Not only that, but cloud and automation technology together make it possible for employees to connect with each other, no matter where they are working.

Provide opportunities for advancement

With the automation boom that has arisen, companies are in need of people with the skills to work with automated systems. From developers to analysts to workflow specialists, your employees can broaden their skills and move within the company to fill these positions and their desire for advancement.

What Comes Next?

The COVID-19 pandemic has fuelled the growth of automation technology, and it is expected that our relationship with that technology will only deepen in the coming years. Robotic process automation (RPA) is at the forefront of this technology. It is offered as RPA-as-a-Service, being integrated into all existing digital technologies to reduce costs for companies, while increasing productivity and easing the workload for employees. This is a win-win, generating better results for the company while creating happier employees who want to stay.

Book a discovery call with a member of the Tangentia team today to find out more about how automation can help you retain your employees.

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Book a discovery call with a member of Tangentia’s automation team today to find out more about what RPA can do for you.

Automating the Insurance Claims Process with AI from Automation Anywhere


  • Automating the Insurance Claims Process with AI from Automation Anywhere

We live in a time in which automation is taking many industries by storm. The insurance industry is perfectly poised to enjoy the advantages that automation brings to the table. This is particularly true when it comes to claims processing, which is laden with tedious and repetitive tasks that are subject to human speed and error.

In order to keep up with an ever-changing industry, it is vital that insurance companies adopt an automated approach to claims processing. Thanks to advancements in artificial intelligence (AI), automation is the perfect solution to handle the claims process. It allows companies to process claims more quickly and at a reduced cost.

How Automation Can Help

Automation makes use of AI in the form of bots (intelligent software) that are capable of processing large amounts of data quickly and efficiently. This is precisely what is required during claims processing. Here are the main benefits of using automation in claims processing:

Streamline Processing

Streamlining the claims process by automating tasks that are traditionally done manually means these tasks take less time and have no errors. Regardless of how the claim is submitted (email, phone, or another method), the information in the claim can be extracted, organized, and transmitted within seconds, making the entire process move more quickly.

Increase Satisfaction

Being able to increase the speed of claims processing increases customer satisfaction, which is the goal of every business. When the claims process is automated, customers will get their money more quickly and with less hassle than ever before. This leaves them happy at the same time as it lowers the cost of claims processing for the insurance company.

Triage Claims

Triaging claims to single out those that look suspicious is an important task that can be difficult to do manually. However, it is vital this is done to avoid paying out fraudulent claims that can cost you billions of dollars each year. Tangentia’s Automation Anywhere provides insurance companies with a means of reducing the number of fraudulent claims they process by automatically extracting claim data and identifying and isolating potentially fraudulent claims. These isolated claims can then be sent to a team that can put them under the microscope and take a deeper look.

Automate Analytics

The ability to automate analytics and insights regarding claims can help you make better decisions regarding your claims process as a whole, as well as each individual claim you process.

Best of all, the bots used in automating the claims process can be customized based on industry segment and the tasks you want them to perform. They can be programmed to handle any level of claims processing, whether you want them to take over the entire claims process from beginning to end, making the final decision on each claim and making the payout, or just certain parts of it, leaving the final claims decision up to the claims adjustor.

Want to learn more about Automation Anywhere and what it can do for your claims process? Reach out to our Tangentia team today. We’d love to hear from you.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Tangentia receives Automation Anywhere’s IMEA Partner Awards 2020

  • Tangentia is awarded “Excellence in Business Process Automation 2020 – IMEA” from Automation Anywhere.

At Tangentia, we are proud to announce we are the recipient of the “Excellence in Business Process Automation – India” award as part of Automation Anywhere’s esteemed IMEA Partner Awards 2020.

As a leader in Robotic Process Automation (RPA), Automation Anywhere is dedicated to helping organizations around the world move into the 21st century by creating innovative Intelligent Digital Workforce’s that will automate the fundamental processes they need to operate. As an Automation Anywhere partner, Tangentia has its finger on the pulse of agile digital transformation, thinking outside the box and delivering innovative solutions on a global scale.

The excellence award is a testament to Tangentia’s vision and leadership in the intelligent automation category and our dedication to customer experience, which is at the core of everything we do. This is in large part thanks to our work with Automation Anywhere. “We hold our partnership with Automation Anywhere in high regard,” says Tangentia CEO Vijay Thomas. “It has helped us provide even more value to our customers through the creative use of cognitive bots and our proven ‘global boutique’ deliver model. This award reinforces our commitment to RPA, helping organizations with their digital transformations and partnership with Automation Anywhere.”

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Making Automation More Intelligent with Hyperautomation


  • Making Automation More Intelligent with Hyperautomation

Automation is leading the technological revolution of the early 21 st century. Tools like artificial intelligence, robotic process automation (RPA), and machine learning (ML) have been developed and adopted by many industries to automate and streamline tasks and processes. This frees up employees to engage in more meaningful work. However, Gartner argues that RPA and similar tools are not enough on their own. Instead, Gartner believes organizations need to adopt the concept of hyperautomation, which they labeled the No. 1 technology trend of 2020.

What Is Hyperautomation?

Automation has gone through an evolution over the past few years. It began with the automation of simple tasks, then moved on to the automation of individual processes, then progressed to automation across multiple processes. Hyperautomation is now taking the concept of automation to the next stage of its evolution.

Hyperautomation is a term that was introduced by Gartner. It encompasses a combination of complementary automation technologies – RPA, AI, ML, and intelligent business management software (iBPMS) – that together take the automation of business processes beyond what any single automation tool can offer.

What Hyperautomation Can Do?

RPA is confined to interpreting structured data based on a set of established rules. This limits RPA’s ability to deal with more complex data analysis. However, hyperautomation can handle unstructured data, in addition to structured data, which turns it into a powerful analytical tool.It uses AI and ML to learn as new data comes in and outcomes change.

What this means for organizations is simple. Hyperautomation will allow you to provide an end-to-end solution that goes beyond just automating repetitive tasks. Instead, it provides intelligent monitoring and analysis that has the ability to assess and reassess data across multiple systems and departments in order to augment and support decision-making. And the best part is that this is all done in real-time. Hyperautomation analyzes the data as it flows in,which means decisions can be made in a timely manner.

The capabilities of hyperautomation are so powerful that it can result in the development of what Gartner has termed a digital twin of the organization (DTO). A digital twin is a system that all organizational departments and interested parties can connect to in order to get the information they need. This eliminates the need for multiple channels through which data is delivered and allows hyperautomation to provide ongoing intelligence that drives business decisions by making it easier to see opportunities as they arise.

The result? Resource optimization, lower costs, improved employee satisfaction, enhanced customer relationships, and increased revenues. Hyperautomation will also make your organization more agile, providing the ability to change processes as required to keep up with internal organizational changes, industry changes, and external changes (such as the COVID-19 pandemic of 2020) that can affect operations.To learn more about what hyperautomation can do for your organization, contact Tangentia today.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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How AI Can Support the New (and Old) Way of Learning


  • How AI Can Support the New (and Old) Way of Learning

When COVID-19 made its presence know in early 2020, everything ground to a halt – including school. A whopping 1.6 billion children in 191 countries were out of the classroom for the remainder of their school year, with parents trying desperately to help them learn at home. Meanwhile, education institutions, private schools and teachers around the world have been scrambling to map out a strategy for bringing kids back to school in the fall. Those strategies are now in place and kids are going back.

The development of the new back-to-school strategy has created the need to adopt technology that will support remote learning. And while many schools hope to see their students back in the classroom, the reality is often a hybrid model of learning, with some of it done remotely, or a full remote learning schedule. Fortunately, the technology exists to make this remote learning journey a smooth one.

RPA to the Rescue

AI In Education & Private School Learning Environments Not long ago, it was thought that the adoption of artificial intelligence (AI) technology in the classroom would lag far behind that of other industries. However, the need for remote learning that COVID-19 has created is shining new light on the need for AI technology to support learning.

Fortunately, AI, along with the Internet of Things (IoT), has advanced enough to become a powerful tool for education systems, the teachers they employ, and the students they educate. Simply put, AI can benefit the teachers and the students in many ways.

Teacher Benefits

AI can help teachers, whether they are teaching in the classroom or remotely. According to McKinsey, teachers work 50 hours a week and only 49% of that time is spent interacting with students. In addition, 20%-40% of those hours are spent on tasks that could easily be automated with the technology that currently exists. That is time teachers could be using to
improve the student experience and provide them with higher quality teaching.

Tasks that can be automated include administration, preparation, and student evaluation and activities that directly support student learning. This would benefit students whether they are learning in the classroom or online.

Student Benefits

The use of AI and chatbot technology can bring immense benefit to students, either in the classroom or remotely. This technology makes it possible for teachers to personalize the learning of every child they teach. This tailored learning approach will take into account personalities, learning disabilities, learning styles, and interests to create a unique and rewarding experience each and every student.

AI can also act as a teaching assistant, with chatbots available 24/7 to answer student questions as they arise. This means a child doing work at 8:00 pm can ask a question if they get stuck on a problem and receive an immediate answer.

Student safety is also a major issue when it comes to going back to the physical classroom during the COVID-19 pandemic. AI can be used along with IoT to connect devices with cameras and sensors to gather data in real-time and detect unsafe situations as they unfold. Alerts can be sent to teachers and staff, who are not able to monitor every child at every moment,
allowing them to respond and ensure a safe environment for everyone.

Ultimately, the technology that is available to education administrations can support teachers and students in ways that can help them maximize their time, improve outcomes, and increase safety. With student needs growing more complex and no way of knowing how long this current pandemic will last, the time to adopt AI in the classroom, whether physical or virtual, is now.

Learn more about Tangentia’s TIA (Intelligent Automation) Education platform and discover how to the harness the power of AI to streamline processes, support students and enable
learning.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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AI Powered Chatbots in Higher Education | A Positive Impact for Students and Administrations


  • AI Powered Chatbots in Higher Education
    A Positive Impact for Students and Administrations

Artificial intelligence (AI) is taking the world by storm. The global intelligent virtual assistant (VA) market is set to reach more than $25 billion by 2025. In day-to-day life people interact with AI for shopping, banking, and smart home devices. In business, chatbots have made customer communications more efficient and a VA can help people organize their schedules and more quickly connect with the information they need to do their job better.

A VA is an AI technology that is also useful in the realm of higher education. In this setting, the VA can transform the university and college experience by helping students access the information they need when they need it. It can also help universities manage the inquiries and communications they receive from students and the general public.

How Students Can Use AI Powered Chatbots

AI Powered Chatbots make it possible for each student to individualize their on-campus experience and education. From asking questions regarding registration to finding out where the nearest campus coffee shop is to getting help with their work, an AI Chatbot is there to help students. There are many ways that students can enhance their college experience with an AI Chatbot such as:

  • Act like a teacher’s assistant, with 24/7 availability to answer student questions and complete tasks more quickly than a human assistant
  • Provide individualized teaching methods to help students learn better and more efficiently
  • Help international students with application and administration support using multi-language capabilities.
  • Provide students with reminders, on-campus information, help connecting with tutors, and answers to questions about facilities and life on-campus
  • Connect students with the on-campus support and processes they need to ensure their success and post-secondary education transition is as seamless as possible

AI Chatbot technology is advancing quickly, improving its capacity to provide more intuitive guidance for each student based on their individual needs.

How AI Powered Chatbots Can Help Universities

Universities have a limited staff that needs to service a very large student body. If enrollment grows, hiring more staff can be costly. With the use of a AI Chatbots, a university can easily and efficiently service a large student body by deploying an AI Chatbot to:

  • Answer standard student questions
  • Provide information to students quickly
  • Flag more complex questions or problems for staff to take care of
  • Free up staff to have more one-on-one time to help students where they need it most
  • Act as a teacher’s assistant for online and virtual learning environments
Introducing TIA – Tangentia’s Intelligent Automation Chatbot powered by IBM Watson

TIA can be built, trained, and deployed to provide individualized conversations via any application, device, or channel. It has the capability to:

  • Learn from minimal data
  • Process unstructured data
  • Handle massive amounts of data
  • Act as a decision support system for students
  • Be deployed on the public cloud and on-premises networks
  • Recommend improvements to the system
  • Rely on people or its own search engine as fallback

These capabilities provide higher education institutions with the means to offer the following services:

Language:

  • Assistant
  • Document Conversion
  • Natural Language Classifier
  • Natural Language Understanding
  • Tone Analyzer
  • Retrieve and Rank
  • Personality Insights
  • Speech:
    • Speech to Text
    • Text to Speech

Vision:

  • Visual Recognition

Data insights:

  • Discovery
  • Knowledge Studio
  • Discovery News

As an example of the use of TIA, an IBM Powered Watson Chatbot, a Canadian University was looking for a chatbot digital assistant that would allow the Office of the Registrar to improve their response time to student inquiries, particularly with online inquiries via email and direct chat services. With more than 80,000 emails, 71,000 phone calls, and 37,000 in-person inquiries, staff was frequently overwhelmed and working overtime to keep up.

Tangentia was chosen as the service provider and to demo their TIA Chatbot to the University. We trained the chatbot to help students and website visitors find the information they needed quickly and easily. In addition, we were able to provide smart integration with the University’s website and include live agent integration. Not only that, but we worked closely with the IBM Watson AI team and had a working chatbot demo built within five days!

Contact Tangentia today for more information and to schedule a POC on the IBM Watson Virtual Assistant and TIA.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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