In today’s fast-changing world, oil and gas must keep up with the energy transition that is underway. With fluctuating oil prices, climate change, the rise of new energy resources, changing consumer behavior, energy poverty, and the pandemic that has engulfed the world, the energy sector is facing many challenges.
This is what Tangentia’s TiA Platform promotes [delivers]. TiA is a collection of intelligent automation digital capabilities such as robotic process automation, chatbots, and artificial intelligent capabilities. When integrated together, TiA provides workers digital applications that enable them to perform their jobs quickly, more accurately and more efficiently [thoroughly]. Ultimately this result in reducing costs, eliminating errors, and making the entire end-to-end operation more effective.
With this in mind, there are five key areas in which automation can help oil and gas companies not only survive the digital transformation in the energy sector but thrive in it.
With the arrival of the digital age, oil and gas companies have been spurred to come up with new innovations that will allow them to shift to a platform-based business model that takes advantage of the Internet of Things (IoT), mobile development platforms, and open-source software. This makes it possible for oil and gas companies to make use of automated data analysis to come up with innovative solutions to technical challenges and develop new capabilities.
Increased Efficiency and Reduced Costs
Automation is paving the way to increased efficiency and reduced costs, which are vital in these days of increased industry volatility. Back-office processes, such as Supply Chain, Finance and HR processes, can be fully automated, saving thousands of human hours and allowing humans to focus on more important tasks.
More than that, business process automation has reached the field. It can improve health and safety, help with routine and predictive maintenance, and improve the collection and analysis of field data, making connections between that data and data from other areas of the industry and drawing meaningful insights from the data.
Communications in the field are aided with the use of bots that can relay information with the use of voice command and improve communications between the home office and the field. Ultimately, this allows workers to do their jobs more quickly, more accurately, and more thoroughly than ever before, reducing costs, reducing error, and making the entire end-to-end operation more efficient.
Enhance Customer Experience
Oil and gas companies have traditionally been more behind-the-scenes in the energy sector, not interacting directly with energy customers. Today the customers expect a more interactive experience that is fast, convenient, and tailored to their specific needs. By leveraging intelligent automation digital capabilities, the TiA Platform makes this possible by allowing oil and gas companies to improve the customer experience through the use of conversational artificial intelligence (AI), chatbots, and RPA.Enablement of the TiA Platform in the Front-office makes it possible for oil and gas companies to improve
TiA uses natural language to communicate with customers through a variety of media, such as SMS text messaging, phone, email, and web-based chat. This allows customers to get the personalized service they want when they want it while freeing up the human workforce to focus on building stronger customer relationships. It also allows oil and gas companies to better align their services, promotions or overall customer experience by matching their offering with customer’s unique expectations.
Increased Value from Data
Automation in the oil and gas industry is improving the collection, management, and analysis of data. With exponential increases in the amount of data collected, automation is required to analyze that data and pull key insights from it. This makes an oil and gas company’s data a more valuable resource than ever before.
The insights derived from this data make it possible for an oil and gas company to pivot more quickly and easily in an ever-changing industry. They can see where they are losing money and where efficiency can be increased, and they can more readily identify valuable opportunities.
Tangentia’s TiA platform is a valuable tool in the shift to automation. We have a variety of bots to serve your needs, from finance to invoicing, supplier management to timesheet management and so much more. With TiA your oil and gas company will be on the cutting edge of automation.
To learn more about automation and Tangentia’s TiA platform, reach out to speak with a team member today. We’re looking forward to hearing from you!
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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.