5 Things to Consider when Choosing a RPA Partner

  • 5 Things to Consider when Choosing
    a RPA Partner

Robotic Process Automation (RPA) is becoming increasingly popular in many industries. PwC conducted a survey of the financial industry in which 98% of the respondents said they believe RPA implementation is “important, very important, or extremely important.”

The reason for this overwhelming support for RPA is simple. The use of RPA to automate many of the repetitive tasks that use up too much in terms of human and financial resources is helping companies lower their overhead costs, increase productivity, and streamline their operations.

However, with the increasing use of RPA, it can be overwhelming when trying to choose the right RPA partner for you. Yet, choosing the right partner is critical to the success of your business. With this in mind, here are the five things to consider when choosing an RPA partner for your organization:

1. Powerful automation portfolio

The very first thing you need to do is take a close look at the RPA partner candidate’s automation portfolio that shows what they have to offer. This portfolio of offerings, including their methodology, the support they provide and the commercial model they use, is critical to your RPA success. You also want to know things such as:

  • Whether they are involved in RPA research and innovation
  • What their automation solutions cover – back office, front office, etc.
  • The size of business for which they offer RPA– small, medium, large, or enterprise
  • The platform they use for data capture and document/form processing
  • Whether there is easy integration with existing systems, ERP/WMS/carriers, and eCommerce platforms
  • Whether they offer support for multiple configurable user accounts
2. Proficient business tools

You want to be sure that the RPA partner you choose will be able to provide you with the very best tools to ensure robust automation delivery capabilities. This means that RPA partner will, in turn, rely on partnerships with RPA product companies, such as Jiffy.ai, ABBY FlexiCapture, BluePrism, Automation Anywhere, UI Path, and winautomation. These products should provide things like:

  • Intelligent automation
  • Cognitive document processing
  • Audit, tracking, and update tools
  • The ability to gather data, analyze it, and gain insights in real-time
  • The ability to manage credentials, set security restrictions, and allow role-based access at the task level
  • The ability to automate desktop applications
  • OCR capabilities
  • The ability to multitask

This should all be offered for a competitive price and come with full technical support. In addition, your RPA partner should be fully certified to deliver RPA solutions and experienced in implementing those solutions in your industry.

3. Scalability

In 2020 scalability will be a big focus area for organizations, when it comes time to choosing an RPA partner. Ensuring the RPA platform you select is fully scalable and will meet the needs of your business as they change will help maximize the benefits and long-term ROI. This means that you will be able to use the bots across multiple processes, regardless of variations in process volumes, and have a solution that works as your business grows.

4. Global compliance with robust security

Be sure your RPA partner has a level of process oversight that will meet regulatory compliance and ensure the protection of all data. This includes saving data and information related to automated workflows in an activity log that provides a clear record of all data flow and transactions, ensuring you are prepared for any internal or external audits that may be conducted.

5. Proven automation blueprint

Look at the RPA partner’s track record and clientele. It is important that you can see they have a proven automation blueprint that has successfully worked for other organizations, particularly those in your industry or sector. Take a look at who their customers are and pay attention to ratings and reviews of their products, so you can get a good feel for the success of their automation solution.

Ultimately, when you are looking for an RPA partner, you need to be sure that their expertise and capabilities meet your specific needs. Tangentia has the proven track record, the tools, and the innovative spirit to help you get your RPA off the ground.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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RPA in Banking – The next big thing

  • RPA in Banking
    The next big thing

    By Gauri Shirur D’souza

If this pandemic has taught us all one thing, it is that the future is uncertain. And though there may be business disruptions, life and business must continue. This pandemic has also laid bare the unpreparedness of large industries and companies who have invested heavily in Information Technology, but the processes are still
largely manual.

And this has definitely affected customer experience and satisfaction . If we were to conduct a survey today, we would realize that customer experience is negatively affected. The reasons for customer dissatisfaction are mainly delay in response time, inadequate information and non-transparency. If RPA was deeply entrenched in the system, it would have enabled Banks and other financial service institutions to respond quickly and more efficiently to this new normal.

Automation of Banking Processes

There are a few use cases for RPA in Banks. But these have so far been restricted to fraud detection and customer service to name a few. Some of the areas where RPA can provide immediate benefit can be as follows:

  • Loan Life Cycle: Right from loan origination to credit assessment, RPA with a boost from Machine Learning can provide Banks with quick, efficient and scalable operations. In the current scenario, RPA can accelerate credit assessment for forbearance cases.
  • Account Opening: Cognitive BOTs can read documents, enter data and process transactions and enable Banks to open accounts quickly and with zero data entry errors
  • Finance: There are use cases across industries on how Finance is the low hanging fruit for RPA
  • Reconciliations: RPA can ensure zero errors in reconciliations leaving only exceptions to be handled by the employee. This intervention too can be eliminated on adding a Cognitive BOT.
  • Compliance: BOTs can help with not just creating forms for submission to the regulator but also scan different websites for updates to the sanctions list / block lists etc.
  • Audit: Data based analysis and checks can be done by the BOT leaving the employee to focus on key risk areas and controls
  • Fraud detection and prevention: A BOT can be programmed to flag suspicious entries in account(s) to a team for review.
  • Account Based Charges – BOTs can be programmed to run specific scans and identify and accounts for charge application or blocking as per the Bank’s policy

These are only a few areas where RPA can be integrated into the Bank’s processes.

Advantages to the Bank

a) The biggest benefit is that the employees can focus on their core competencies and leave mundane, repetitive tasks to the BOTs

b) RPA with a mix of Machine Learning can increase efficiency and accuracy in transactions and data entry

c) Implementation is quick due to availability of storefront like BOTs

d) RPA integrates with existing frameworks and systems and does not require a change in infrastructure

e) Change Management is easy and there are use cases where changes have been done in a matter of days

Mind Block to RPA

Banks are often looked at by governments as vehicles to add stability to the economy. This is also reflected in the large workforce most Banks carry. One of the biggest fears people have is that building a digital workforce will eliminate the need for a physical workforce.

That is not entirely true. The employees will instead be used for their core competencies. Employees will provide oversight, handle exceptions and take judgement calls based on experience. The goal of RPA is to improve operational
efficiency and not eliminate workforce.

So while a few Bank may have deployed chat-bots, the uptake has so far been slow. But now is the time when the banking industry must invest and build a digital workforce. It will not only improve efficiency and accuracy but also strengthen our defenses and readiness for the next disruption.

Watch our on-demand webinar to learn how financial institutions can quickly and easily implement RPA today with Tangentia and Automation Anywhere.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Compliance and RPA: Are They the Perfect Match?

  • Compliance and RPA: Are They the Perfect Match?

    Vijay Thomas

Compliance is a big issue for many companies, especially with the coming of the GDPR, SOX compliance, HIPAA, and more. Whether a company handles sensitive data or needs to meet strict regulations, maintaining compliance is a company-wide effort.

People often ask me whether robotic process automation (RPA) is a compliance-friendly solution. Perhaps they watched too many movies where robots become sentient and overthrow their human masters.

The simple answer is that RPA is one of the most compliance-friendly automation solutions on the market.

RPA: The Compliance Dream

What makes RPA a compliance dream? Robots are programmed to perform specific tasks and nothing else.

Yes, we may one day see the rise of self-taught AI that can teach other AI, but that technology is many years away.

RPA solutions simply don’t go rogue. Their programming doesn’t support these kinds of actions. Instead, they focus on specific tasks. Bots will not share passwords—they won’t send emails in error or download potentially dangerous files. With the majority of bots the data is encrypted at rest as well as in flight so the bot never actually has access to the data they are interacting with.

The reality is that a company’s employees are far more likely to make compliance mistakes. This is why bots are far better to have in your IT infrastructure. Companies looking to build compliance systems should see bots as both a form of efficiency and security.

What Compliance Advantages Does RPA Offer?

A company’s ability to maintain compliance is important for a variety of reasons. While legal fines are unfavorable, a complete erosion of customer trust is even more dangerous for a company.

According to Deloitte, “several aspects of compliance oversight operations can be enhanced through RPA implementation.”

But what advantages does RPA provide beyond eliminating simple human error? Based on my experience, here are a few of the main ones:

  • Minimize legal mistakes. RPA solutions can reduce your legal burden by ensuring that important legal compliance is handled according to protocol. This can reduce your risk of violating regulations by eliminating human error from the equation.
  • Build efficient internal systems. Knowing how a process is executed from start to finish can simplify the compliance issue. The predictability that RPA provides can improve your overall business operations.
  • Maintain customer trust. Today’s customers care about their data more than ever. Large data breaches can damage your reputation beyond repair, losing customers in the process. Implementing RPA ensures that the systems you rely on to maintain compliance are consistent and reliable.
  • Better oversight and auditing. Audits are a normal part of business for most companies. Everything an RPA solution does is traceable through logs. That means every input and output can be assessed by humans. This enhanced level of oversight gives companies a lot of control over how they approach compliance, how to identify potential problems and solve them.
  • Develop high-level compliance systems. Humans are susceptible to variation in the work they perform. With an RPA solution, once a process is created, every iteration of that process will be the same. This allows you to create high-level compliance systems built around your automated workflow.
  • Infinitely scalable. The more humans you rely on to complete a task, the more likely you will encounter some kind of error. RPA doesn’t suffer from this problem. Automated solutions are infinitely scalable, and will produce the same quality of work regardless of how many automated solutions your company has implemented.
  • Deployable in most industries. Compliance impacts nearly every industry in the business world. Training humans to understand the nuances of an industry, the specific regulations, and the data a company is handling is time-consuming. RPA can learn that same information far quicker, making it easy for companies to deploy bots across a variety of departments.
RPA Isn’t a Compliance Problem—It’s the Solution

Competitive companies are already embracing RPA for the many advantages it has to offer. It’s clear automation will play a major role in the coming decades as companies look to improve their efficiency and build scalable systems that are aligned for growth.

While compliance is an important topic that companies should think about, RPA shouldn’t be seen as a problem. If anything, it’s the ideal solution to a problem that’s plagued companies for decades.

Where else can you find a repeatable solution that generates the same quality of results every time? From a compliance standpoint, bots are the way to go. As AI and machine learning continue to evolve, their capabilities will only grow.

Companies looking to improve their ability to maintain compliance, as well as their business operations, should see RPA as a logical solution.

Are you interested in learning more about RPA and how it can help your company stay compliant in the digital age? Get in touch with Tangentia, the leader in RPA solutions with local offices in Canada, America and India.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Is Finance the Low Hanging Fruit for RPA?

  • Is Finance the Low Hanging Fruit for RPA?

    By Vijay Thomas

Companies all over the globe are looking for new strategies to improve the everyday processes that they rely on to stay competitive. And while robotic process automation (RPA) is growing in popularity, finance departments may be the best fit for this innovative technology.

But why is that the case? What makes RPA such a good fit for finance departments?

The answer is simple.

Every company receives bills, pays bills, has to pay employees, track orders, and more. And in every case, these processes are essential if a company wants to maintain healthy cash flows and ensure stable operations.

RPA has the potential to improve all of these processes because it enhances the productivity and efficiency of your finance teams.

The Right Way to View RPA

Here’s the truth. RPA is often viewed as a tool for eliminating manual tasks. And while true, RPA offers so much more than that.

Did you know that the average RPA solution provides 10 to 20 times the efficiency over a human?

Bots can multitask far more efficiently than a human ever could. This makes them well suited to handle time-consuming tasks that are best left to automation.

But there’s another hidden advantage that isn’t as well known. Bots are capable of doing a bit of everything. Once trained and adapted, they can serve in a variety of roles with maximum efficiency. The same cannot be said for humans, who often specialize in a certain area. Bots are continuously learning and improving with every iteration of a task. This makes them well suited to handle both accounting and HR tasks.

Now, you may be thinking that an RPA solution is expensive.

RPA solutions are cheaper than paying a full-time employee. The average RPA solution costs around $10,000 per year to run, making it a cheaper solution than paying an employee minimum wage. RPA bots can also work 24 hours a day, which equates to three full days from a traditional employee.

There’s no arguing about the cost savings when it comes to implementing RPA.

How Can RPA Solve Key Challenges Finance Departments Are Facing?

Any solution will sound good when it’s being sold to you. But RPA really does have the potential to improve the functionality of finance departments. And no matter how efficient you think your departments are—let’s face it—every department has its weaknesses.

Here are just a few of the tasks RPA can help with:

  • Free up your key personnel. Your best workers are often wasting time on tedious tasks that could be automated. By implementing an RPA solution, you can free them up to focus on more important tasks.
  • Make objective decisions. It’s not uncommon for companies to distrust RPA and the benefits it offers. Companies are often unwilling to believe that a bot can do the job better. However, finance teams rarely experience this because they are objective and numbers-driven.
  • Improve the functionality of your ERP systems. Manually entering orders and tasks is time-consuming. Companies have spent large amounts of money developing and supporting their ERP systems. RPA is well suited to handle these tedious tasks and can provide cost savings in the process.

These are only a few of the key problems that RPA can solve. The truth is—RPA is the ideal choice for finance departments because it’s output is easily measured in a segment that is defined by its KPIs.

How Has Tangentia Deployed RPA?

Tangentia has been working with the overall BFSI(Banking, Financial Services and Insurance) sector but of late we have started working with more companies outside of BFSI. The finance department however is the low hanging fruit at most organizations, with Accounts Payable(AP) and Accounts Receivable(AR) the processes that are easiest to find the best business case for Automation.

We helped India’s largest car retailer automate a series of manual tasks that were taxing the company’s finance department. These tasks included order entry, car registration, and other government-mandated tasks. Now, their finance teams are able to focus on more important tasks.

Another client of ours, a large potash company in Saskatoon, received hundreds of invoices from multiple transportation companies for each leg of a shipment. All of these invoices greatly increased the workload of their accounts payable department. When they reached out to us, the average order took the company 30 minutes to process.

Can you guess how long it took after implementing our bots?

1 minute.

RPA is more than just an automation tool. The value it creates can impact multiple departments with the cost-savings and efficiency increases it offers.

What’s the Right Approach to Implementing RPA?

Some providers will suggest that you take part in a six-month process study to evaluate whether RPA is a good fit for your company.

But in our opinion? This approach is too slow. Business is competitive, and what works today may not work tomorrow. You need an agile solution if you want to remain competitive.

Tangentia’s approach to RPA uses an agile, iterative approach. We believe it’s more important to get started and make small changes on the fly. This will expedite the process of implementing automation and highlight what processes can be further optimized going forward.

Innovative technologies require a degree of willingness if you want to realize significant improvements in the processes your finance departments rely on. The agile, iterative approach is a more robust form of RPA that evolves based on your needs.

And for companies that are battling for every inch, the value it provides can help you maintain your competitive edge in the digital age.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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How RPA Can Help Companies Weather Uncertain Times

  • How RPA Can Help Companies Weather Uncertain Times

    Vijay Thomas

One fact we can’t ignore is that we never know what is waiting for us in the future. If the current COVID-19 pandemic has taught us anything, it has taught us that. Whether it is a pandemic, natural disaster, war or another potential unknown, there is always the possible repercussion of economic uncertainty and a disruption in work routines and productivity within a company.

Fortunately, Robotic Process Automation (RPA) is a technology that can help companies in any industry maintain operational efficiency during difficult times, at the same time improving employee health and safety in the workplace. And with 2020 well under way and turning out far different than anyone expected, it is time for a serious shift in how we use automated technology.

What RPA Can Do

RPA has the capacity to automate many of the repetitive tasks humans typically do using a computer, keyboard and mouse. The driver behind RPA is not to replace humans, but to augment human capabilities to improve efficiency and accuracy. Examples of the types of tasks that can be automated include:

  • Filling in forms and updating databases
  • Automate the billing process
  • Customer account management
  • Automate the verification and auditing process
  • Detect fraudulent invoices and transactions

The key here is that companies identify end-to-end business processes that can be automated in part or in full and determine how RPA can be implemented to improve these processes. This includes determining how RPA can help pick up the slack in situations where employees are unable to work.

This is critical even when a company has taken measures to allow people to work from home, because no matter where they do their work, employees can still get sick. In contrast, RPA bots never get sick and are on the job 24/7.

Proper RPA Implementation

It is important to understand that while RPA is highly effective in helping a business automate processes and tasks that would otherwise be tedious for humans, it is not the answer to everything. Not every task can or should be automated, and companies must take a close look at their processes to determine what can be fully automated and what requires a mixture of automation and human interaction.

In addition, it can be easy to view only the short-term results of RPA implementation, without taking the time to understand how it can impact the company over the long-term. For this reason, it is important for a company to launch RPA implementation with the use of a comprehensive strategy that includes the following:

  • A full assessment of processes within the company that are good candidates for automation. This includes both back office and front office processes that relate to core competencies and that are relevant to customers, as well as employees.
  • The creation of a specialized team to manage the complex nature of RPA implementation. This means monitoring RPA performance and gaining new information that will help them continuously improve RPA initiatives.
Timing Is Everything

The bottom line is simple. The world of business is increasingly full of uncertainty, yet companies are required to maintain high profits while keeping costs down. This will require the innovative use of technology to automate as many processes as possible, thus cutting costs. RPA is one of the best resources we have to maintain productivity and lower costs during both normal and challenging times.

However, it is critical that companies be proactive. It takes time to adopt and implement an RPA solution, to integrate it with existing systems and processes. Instead of waiting for tough times to rear their ugly head, it is important to capture the true value of RPA now. That way you can go about the implementation the right way, without the pressure of staff shortages and economic instability hanging over you.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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RPA and Bots Helping Organizations Maintain Operations and Protect Employees

  • RPA & Bots Helping Organizations Maintain Operations & Protect Employees

With the COVID-19 coronavirus pandemic that is spreading rapidly throughout an increasing number of countries, the impact to the economy is already being felt. The stock markets are in turmoil and the OECD reports that the global economy is at risk of dropping 2.4% in 2020. Yet, we are also seeing an unprecedented response from governments, companies and other organizations around the world.

As companies strive to protect employees, technology is playing an increasingly important role in the workplace. In particular, we are seeing the benefits of Robotic Process Automation (RPA) and bots in helping to protect employees and the general public in innovative ways.

The Role of RPA in Protecting Company Employees

Employee health is a major concern for companies during the COVID-19 pandemic. With weeks, possibly even months, of disruptions to normal work routines and many employees now working from home, many governments are requiring companies to track the health of their employees.

This requires taking each employee’s temperature, checking their travel history and having them fill out a short health survey each morning when they arrive at work.

This is a lot of data to go through on a daily basis, particularly for medium- and large-sized companies. To take current employees away from their regular work or hire new employees to go through this data is a massive drain on resources.

Fortunately, RPA is invaluable when it comes to the collection, organization and analysis of this data. The way RPA works is simple and can benefit localized companies and companies that have offices and teams spread around the globe.

RPA can automate the delivery and collection of the daily health questionnaire for each employee, track which employees have filled out the survey, send reminders to those who haven’t and analyze this information along with the daily temperature readings for each employee.

RPA can quickly and easily collect and analyze the data and organize it into daily reports that are delivered to all levels of management. This saves companies a lot of human hours that would be wasted on the tedious nature of sifting through employee health data and eliminate potential human error during data analysis.

The Role of RPA and Bots in Healthcare

With COVID-19 putting an increasing amount of stress on an already stressed healthcare system, human resources are going to be stretched thinner than ever. Fortunately, there is plenty of room for the automation of routine tasks in healthcare, which can help take the burden off staff during the COVID-19 outbreak and beyond.
Here are some important tasks that can be fully automated to ensure healthcare staff can focus on what really matters – the patients:

  • Electronic bots will make it possible to streamline online scheduling by taking all the relevant information, compiling it into a report and forwarding it to the person responsible for making the appointment.
  • RPA will improve the care cycle of all patients by organizing and analyzing all the relevant patient data to increase the chances of an accurate diagnosis. In all situations, including a COVID-19 scenario, this gives doctors more time to provide human care to their patients.
  • RPA can streamline healthcare workflows, which means better management and coordination of individual cases and the overall care provided to patients. It also means an improved ability to provide remote monitoring of a patient, something that is of critical importance with so many COVID-19 patients in self-quarantine.
  • RPA makes claims management easier for the healthcare provider by making is easier to input, process and evaluate the data and deal with any appeals that are made.

All of this automation reduces the occurrence of human error, while providing a personalized user experience for patients and increasing employee satisfaction in the workplace.

The Reality

The COVID-19 situation is changing daily and the long-term effects on how we live and work are uncertain in these early days. However, technology has been developed to the point at which it can provide tools to front line workers that will vastly improve our response to this novel infectious disease. This will ultimately help keep employees, as well as customers and the general public, safe in a variety of workplace settings.

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Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Tangentia Receives Prestigious 2019 Top 20 RPA Service Providers Award

  • Tangentia Receives Prestigious 2019 Top 20 RPA Service Providers Award

Tangentia is extremely proud to announce that their India team is the recipient of the 2019 Top 20 Robotic Process Automation (RPA) Service Providers award. This award is presented to companies that have a proven track record when it comes to the deployment and maintenance of RPA systems, making them a trusted service provider for companies that want to implement RPA in their business.

The CIO Review India editorial team, along with a panel of leading industry analysts, CEO’s and CIO’s took great care in researching all qualified candidates to determine which of them had enough industry experience and technical skill to warrant a spot in the top 20. The award comes at a critical time, as Ernst & Young reports that just 30% to 50% of RPA implementations succeed at improving the efficiency of a business’s overall processes.
The entire global #TangentiaTeam is proud of what our colleagues in India have done and slowly but surely customers worldwide will know of Tangentia’s agile digital transformation solutions around Automation, B2B and Digital” says Vijay Thomas, Founder and CEO of Tangentia.

Tangentia would like to thank all our customers, partners and associates in India for helping us achieve this honor.

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RPA has been embraced by many sectors, such as medicine, hospitality, retail, & manufacturing. Now, the financial sector is gearing up for a shift in financial management that will see companies digitize and streamline financial processes. Read our latest blog on how financial companies and internal finance teams are looking to RPA to become more efficient in day to day operations.
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Barriers to Implementing Robotic Process Automation in Finance

  • Barriers to Implementing Robotic Process Automation in Finance

The final days of humans performing tedious and repetitive tasks in the world of finance are drawing near. Robotic Process Automation (RPA) offers companies within the financial sector and companies with a finance and/or payroll department the ability to automate many of the tasks associated with day-to-day operations. And more and more companies are making the leap to automation. According to a survey conducted by PwC in 2019, more and more
organization in the financial services sector have been adopting RPA and IA. However, fewer than 20% of respondents have achieved adoption of automation across their entire organization.

The benefits of RPA for your business, regardless of its size, are attractive. It is worth investing in an evaluation of how your business can implement an RPA strategy in 2021. However, it’s important to keep in mind that, as with any technological advancement, RPA does not come without its challenges. Yet, these are challenges that can be overcome, if you plan ahead.

Barriers to RPA Implementation

As technological changes sweep through the financial industry, it takes time for companies to incorporate these changes and adjust to them. Shifting from manual processes to digital automation can be particularly jarring and can raise a number of issues within a company. What follows are the most significant barriers faced by the financial sector when it comes to implementing RPA.

Resistance from Employees

Whenever a new technology is introduced, particularly one that takes over tasks once completed by humans, it is common for employees to be concerned. They might worry that their responsibilities will shift, or worse, that their skills will no longer be needed, and they will lose their job.

The solution is to ensure there is constant communication with employees throughout the entire RPA transition. This communication should include what is expected from them during the transition and what they can expect their role to be once the implementation of RPA is complete. If they know they will keep their job, they will more fully support the transition to automation.

Reluctance to Fully Adopt

Even as employees are brought on board with the implementation of RPA, there can be a lot of hesitancy when it comes to full adoption of the technology. While RPA is implemented to take over repetitive and tedious tasks, making better use of human time, it is common for CAOs and corporate controllers to feel the need to maintain some human interaction with the system.

The need for this constant human presence subtracts from the significant savings of time and money that RPA can provide a company and holds them back from enjoying the full benefits of the automation. One way to avoid this is to run the automation in tandem with the traditional manual operations for a period of time to assess the performance of each in relation to each other. This will help everyone become more comfortable with the fully automated approach.

Poor Process Selection

In order to be a good candidate for RPA, a process must be well-defined and repeatable without the need for human intervention. Ideal processes include tasks like data collection, data migration, and copy-and-paste tasks. However, it is common for companies that want to implement RPA to select processes that aren’t good candidates for automation.

Tasks that require human involvement, such as customer interaction, are a prime example. With this in mind, it is critical for a company to thoroughly review all processes being considered for automation to ensure they are standard, repetitive, and can be done without the need for human intervention.

The Need to Standardize Processes and Overcome Organizational Challenges

Traditionally, IT has been a separate entity to the business side of finance. This creates a challenge in the implementation of RPA that is directly related to the need to standardize processes across an organization and redistribute roles and responsibilities to ensure there is more than just minimal communication between the various departments and teams involved in RPA implementation.

This relates directly to the above point of selecting the processes to which RPA will be applied. When choosing the processes, there can be disagreement as to how these processes understood by the teams involved and how they should be executed. IT must have input here, but also those teams that work in the relevant business departments. Ensuring there is a dedicated manager role to help tie the disparate teams together to ensure strong communication and a smooth RPA implementation is critical to success.

Lack of Compatibility with Legacy Systems

It is common for banks and financial institutions to be using banking technology that is decades old. This includes COBOL software that has been running mainframes since the 1950s and 1960s. When integrating a mainframe with the cloud, there will be issues with transaction volume. There are also issues related to a lack of updated/thorough documentation on all the business rules on which the legacy system has been built, updated, and patched over the decades.

This takes time and financial resources that can be daunting. However, it is a necessary step in the evolution of finance technology, and it requires a holistic digital transformation process that will move the entire organization forward.

Ultimately, the implementation of RPA for financial tasks relies on thorough planning from the very beginning. This makes it possible to educate employees, retrain where necessary, and make sure everyone is on-board. It also makes it possible to ensure the right processes are chosen as candidates for RPA. When this planning is done adequately, it makes the transition to RPA smoother for everyone involved.

Tangentia with more than 17 years of expertise in global project implementation and change management, is in an unique position to deliver seamless RPA projects through its Agile methodology. Contact us today to start your automation journey.

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RPA has been embraced by many sectors, such as medicine, hospitality, retail, & manufacturing. Now, the financial sector is gearing up for a shift in financial management that will see companies digitize and streamline financial processes. Read our latest blog on how financial companies and internal finance teams are looking to RPA to become more efficient in day to day operations.
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Robotic Process Automation Paves the Way to More Efficient Financial Management

  • Robotic Process Automation Paves the Way to More Efficient Financial Management

As the world of the 21st century transitions to a fully digital, cloud-based infrastructure, businesses are constantly facing the need to “do more with less.” While this might sound cliché, it doesn’t make this phrase any less relevant. Robotic Process Automation (RPA) is one way in which companies have been able to improve processes and deliver higher quality results more efficiently and at a lower cost, all while taking full advantage of digital technology.

RPA has been embraced by many sectors, such as medicine, hospitality, retail, & manufacturing. Now, the financial sector is gearing up for a shift in financial management that will see companies digitize and streamline financial processes. McKinsey reports that 80% of business are either considering the implementation of RPA technology for managing their financial processes or are already using it in some capacity.

The use of RPA offers tremendous benefits to businesses of all sizes. It has the ability to automate what would normally be considered tedious, repetitive tasks, resulting in:

  • Reduced costs
  • Elimination of human error and increased accuracy
  • Increased processing speed
  • Increased productivity
  • Improved quality
  • Improved customer service
  • Improved regulatory compliance and reporting
  • The ability to free up employees and other resources to focus on new initiatives

Consider the financial cost to a company to fix human-made errors that would have been eliminated with RPA. According to Gartner, 70% of accounting work to correct preventable errors before a financial close has to be done manually, at a cost of as much as 25,000 hours and $900,000 per year for a company with 40 full-time accounting employees. In addition, RPA costs about one-third the cost of one offshore employee.

A great example of the use of RPA is a financial institution that provides loans. The loan process can be long and tedious. It can take days to run credit checks and determine whether a borrower is eligible for a loan. RPA makes it possible to implement this loan approval process more quickly and more accurately by using it for back-end tasks that take time to complete and are subject to human error.
Other tasks financial institutions can manage using RPA include:

  • Compliance processing
  • Data management
  • Automating the verification and audit process
  • Account management
  • Processing new applications
  • Making credit decisions
  • Producing audit trails

However, a company doesn’t need to be a financial institution to make good use of RPA. Any company with a financial and/or payroll department will be able to reap the benefits. For examples, when it comes to accounts payable, it is common for many businesses to still rely on manual methods to process payments going out to employees and suppliers.
RPA can streamline the accounts payable process to ensure all payments go out on time every time by:

  • Automating the accounts payable process
  • Tracking duplicate payments
  • Processing all payments
  • Issuing purchase orders and invoice receipts
  • Detecting fraudulent invoices and transactions

In addition, RPA can help companies automate financial tasks like:

  • On-boarding suppliers and customers
  • Doing price comparisons
  • Setting contract terms
  • Gathering market intelligence
  • Tracking and gathering data from portal queries
  • Exception processing for special orders
  • Delivery reconciliation

RPA is a solution that is turning heads as it is adopted by more and more companies as a way to automate many back-end financial processes. The key to making the best use of RPA is to identify tasks that are a waste of valuable time and resources and allocate those to the automation process. This frees up financial resources and employees to focus on other initiatives that will help any company remain competitive and ultimately increase its bottom line.

Tangentia with more than 17 years of expertise in global project implementation and change management, is in a unique position to deliver seamless RPA projects through its Agile methodology. Contact us today to start your automation journey.

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With 2019 Nearly Over- Where are AI, RPA & EDI going in 2020?

  • Where are AI, RPA & EDI going in 2020?

    A perspective by Tangentia CEO, Vijay Thomas

2019 was a significant year for Tangentia. As a recognizable ‘global boutique’ consulting firm that provides bespoke services in Canada, USA and India—we are excited about the progress we saw.

Whether it was our core B2B business of EDI(Electronic Data Interchange) and Ecommerce or the development of our new AI(Artificial Intelligence) and RPA(Robotic Process Improvement) segment, we empowered many businesses to improve their core operations.

But what trends really defined 2019? And which ones will continue to lead the way into 2020?

2019 Was a Milestone Year For Tangentia

2019 was the year we committed to automation through our AI and RPA service offerings. While we had some exposure previously (mostly through providing staffing solutions), we expanded our offerings by creating a new range of services that focused on key problems that businesses face in a multitude of industries. We expanded our partnership with IBM to become a Platinum partner of IBM for Watson AI. Also we are global partners for Automation Anywhere, UI Path and Blue Prism in the RPA space.

We also consolidated some of our legacy services, improving our B2B business segment—which includes our legacy EDI and Ecommerce business. These services continued to grow substantially outside of North America with many significant wins in 2019 in India including India’s largest retailer.

Our global headquarters also moved in Toronto, from Willowdale to the Waterfront district, which saw us join the likes of Google,Uber, LCBO, Royal Bank, and soon Microsoft in what is arguably the fastest-growing tech hub in the world. We are beyond excited to be located in such an innovative area of the city.

How Will 2020 Impact Digital Transformations?

Company accomplishments are important, but the real value is in the lessons we learned from the exciting technologies that we offer.

So, what were the main takeaways from 2019?

Automation Isn’t a Magic Bullet

The RPA industry saw between 600-1000% growth in 2019. These numbers are large and signify that many companies are investing in this technology heavily. Major players in this industry have become unicorns in the investing world as the markets realize the potential that automation has.

However, AI, RPA, automation, and similar technologies aren’t a guarantee. Companies that invested millions into this technology without a plan saw minimal results.

Automation is a catalyst for innovation, but your business needs the right systems in place to take advantage of it. The goal of RPA is to enhance existing systems that are already working. An automation solution will decrease costs, improve efficiency, and other core metrics- but only if an organization understands what areas they need to improve.

It’s important that a company makes small changes that compound over time. We encourage our clients to push for real value and not to fall victim to the marketing pitches that they’ve heard about automation. Our team even has a Continual Process Improvement(CPI) using RPA model that we encourage our customers to try out.

In 2020, we expect to see more companies identify how RPA can help their organization cut costs, improve productivity, and make their business more agile.

EDI Isn’t Dead. It’s Evolving

Yet again, critics made the claim that EDI is dead. But as an EDI solution provider, I can assure you that EDI isn’t going anywhere.

If anything, EDI is evolving and adapting to the digital age. At Tangentia, we see EDI as any B2B communications between two business entities and not through the traditional lens of ANSI X12 or EDIFACT. And while this traditional EDI may be slowing down, XML and API formats aren’t going anywhere—especially in the age of integration. Today, businesses rely on countless apps having the ability to communicate and synchronize flawlessly. This alone will ensure the longevity of EDI as companies look to simplify B2B communications.

Legacy companies will always rely on some form of EDI, while modern startups have the benefit of building out in the digital world. Still, even startups require EDI solutions using either the XML or API formats.

Digital Transformations Matter – But You Must Define What It Means to Your Company

Digital transformation is the buzzword today. Every company is claiming they are making a digital transformation.But what does it really mean?

An effective digital transformation should be all about making incremental changes that drive long-term value and improve the user experience.

For example, a business may use an invoicing system that takes one month to complete. They could realize substantial gains by automating this process down to several days.

One advantage that we can offer our clients is the perspectives we have gained from working in Canada, the United States, and India. We can help companies identify what’s working in one region and find ways to adapt that same technology in another.

Digital transformations aren’t going anywhere in 2020. Successful companies are always looking to modernize and improve the way they connect with customers, employees, and partners. However, we expect to see companies focus more on what their personalized digital transformation looks like.

Where Is Tangentia Going in 2020?

Agile Digital Transformation

Our unique agile approach to digital transformation has allowed us to deliver complex digital transformation projects for the largest beverage alcohol distributor in the world, the largest retailer in India and many mid sized companies worldwide. We will continue to stay true to our belief in the power of the iterative agile delivery model.

Global Boutique

Tangentia is a ‘global boutique’ firm. We know how to execute using a global delivery model with much less overheads than our competitors and that provides our customers with high-end services at a value driven price.

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Interested in Automation but don’t know where to start? Looking for somebody to help maintain, support and enhance your existing bots? Or just want to say hello? Contact us now. We promise a human will answer your query, not a bot.
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