What is IBM BPM?
IBM BPM is a full-featured, consumable business process management platform. It is specifically designed to enable process owners and business users to engage directly in the improvement of their business processes.
It is available in on-premises and cloud configurations and it is designed to support mobile devices, featuring case management capabilities across its product editions. It operates with a single process server or in a federated topology, depending on the environment setup. It also includes tooling and run time for process design and execution, along with capabilities for monitoring and optimizing work that is executed within the platform.
Features of IBM BPM
- Full process visibility
- Real-time collaboration
- Process Center
- Enterprise integration
- Mobile enablement
Why IBM BPM?
IBM BPM is a platform designed to optimize business processes using real-time analytics. It allows users to streamline and manage tasks and track performance using a federated view virtually in real time, enabling continuous process improvement. It helps manage change through a unified model-driven environment, giving team visibility of the same process version. There is also an integration design tooling included for visually constructing services, data transformations, and Business Process Execution Language (BPEL) orchestrations.
More importantly, the platform enables business users to access and execute processes, cases, activities and dashboards from a single user interface (UI) without impacting the business user experience. It also identifies and contacts a subject matter expert in real time to accelerate the completion of work while providing continuous process improvement. And with the new Process Portal, users are provided a highly collaborative work environment with increased social capabilities.
IBM BPM organizes, manages, monitors and deploys process artifacts, applications and services from the business process management program, with a set of adapters so users can service-enable their assets including packaged, custom and heritage applications, technology protocols and databases. As such, it facilitates management of process deployments throughout all runtime environments and helps in managing change through a unified model-driven environment, giving team visibility of the same process version.
How can Tangentia and IBM BPM help you?
Tangentia and IBM to help organizations leverage the power of business process management and case management along with decision management system to transform business process across enterprise.
Tangentia is a proud platinum business partner of IBM with extensive experience implementing and streamlining clients experience.
Tangentia offers the following services using IBM BPM:
- BPM Strategy & Implementation: BPM roadmap definition, BPM CoE setup, business process automation and more
- BPM Consulting: Helping you augment your team with global on-demand expertise – experienced consultants available across major BPM platforms.
- Software Resale: Authorized reseller of IBM Process transformation manager
- Training and Academy: We will train you to leverage BPM for your industry sector and enterprise, and train your staff with Tangentia BPM academy services
What is Business Process Management (BPM)?
Business process management (BPM) is a methodology to manage processes and workflows in an organization. The goal of BPM is to increase efficiency, performance, and agility in the day-to-day operations of a business. BPM has been widely adopted by organizations and is essential for any enterprise businesses that want to be competitive in today’s marketplace. For example, the world’s leading airlines utilize BPM to manage flight schedules and terminal operations.
BPM methodology can generally be implemented in the following steps:
- Analysis: Comprehensive analysis is done to discover and identify processes that can be created or optimized to meet business requirements or improve performance. Specifications for a design solution can be derived from this analysis.
- Design: The design of a process involves workflows that include human-to-human, system-to-system, or human-to-system interactions. The design should aim to reduce errors and maintain relevant standard operating procedures or service level agreements.
- Modeling: Once the process design is ready, it can be modeled using varying input values to observe its behavior. If undesirable behavior is observed, design changes can be made iteratively. Software tools are available to effectively model and evaluate processes.
- Execution: A process model can be executed using a business rules engine to govern process execution.
- Monitoring: During execution, processes can be monitored to collect reporting data for performance, errors, and compliance. Monitoring allows businesses to evaluate executed BPM solutions against corresponding design models and against relevant KPIs. Data collected by real-time or ad-hoc monitoring can also be used by predictive analytics software to anticipate future problems.
- Optimization: Data from the modeling and monitoring phases can be used to identify areas of the solution that can be improved to derive higher efficiency and better value.
Benefits of BPM
- Cost efficiency
- Business agility
- Compliance ease and visibility
- Customer focus
- Compliance, Safety & Security
Industries for your Business Process Management
Business Process Automation Best Practices
- Choose the right Process
- Choose the right tool
- Define specific automation goals to measure the ROI
- Ensure clear establishment of role and hierarchy
- Involve everyone in the process
- Train the users
- Focus on continuous improvement
- Always have a backup plan
Our Steps to successful BPM implementation
- Pick the right first project. Don’t pick something too complex or ambitious. This could be both technically and politically problematic. Get quick wins by implementing a portion of the process or select a project with less impact but one you can complete within 90 days or less.
- Write or discuss all use cases. Even simple processes end up having many variations. Discuss and document all the various use cases. As much as people loathe documenting, it will help you uncover requirements early on instead of once users start testing (and grumbling). An ounce of prevention here is worth pounds of cure.
- Determine measurements/metrics needed up-front. Who is the customer and what are the requirements critical to success. (Considering using a SIPOC Map). Don’t forget about metrics you will need to measure success. Knowing up front what the metrics are that will be needed to track, monitor and measure the process can affect your data modeling and data capture plans.
- Prototype. Mock-up forms, worklists, etc. To “Walk” Forms/User Interface screens through the process without all the logic first. It will help the users visualize the process and ‘experience it” and uncover more requirements.
- Iterate, Iterate, Iterate
- Plan for iterations and meet weekly for continuous feedback and course corrections.
- Plan for iterations and meet weekly for continuous feedback and course corrections..
- Plan for iterations and meet weekly for continuous feedback and course corrections.
- Repeat the above…
- Exit only when you’re sure you have something users will be happy with.
- Test the Forms, Integrations and Flow separately first. Isolating each component and making sure it works first can be helpful in speeding implementation. Use sample data (variables or similar) to test the behavior of the form and process through the various use cases. Test each one independently (does the form hide or show sections as it should? does the process execute properly end to end?) before linking them all together. It makes troubleshooting easier. And if multiple people are on the project, it’s by far the best way to break down development tasks.
- Invest in training and support. Don’t short change the knowledge part of your investment. Training and support from the vendor you choose will be money well spent.
- Usability, look and feel matter. Often the focus is on process logic and integration. Even a great, technically sound process that meets all of your objectives can be rejected by users when the user experience is the last consideration. Users focus on look and feel and usability (as they should). Brand your BPMS tool (Login, header, etc. – most tools support this as a feature of the tool). Include breadcrumb trail types of markers so a user knows where they are in the process. Consider breaking forms into multiple screens instead of tab style layouts so users know how to progress through screens. Follow style guides. Focusing on design and usability can make the difference between users loving an application for all the help it provides, or … feeling hatred for it and all the people that dared to foist it upon them.
- Include all stakeholders in the process. Include representatives from every group impacted in kick-off meetings, prototype reviews, etc or at a minimum, at least get their feedback at critical points in the process (once to-be requirements are complete). If the process is very large and complex, consider breaking into subsections to keep groups more manageable.
- Consider future change. Don’t just design for today. Consider what types of changes have occurred in the past and what might be likely in the future. What device changes might there be (moves to MACs or Mobile devices)? Do policies frequently change? (perhaps rules should be exposed in a screen for users to easily change).
Who is Tangentia?
Tangentia: Global Boutique Technology Solutions
Proudly Canadian with Toronto HQ with offices in Wall Street, NY & Goa, India
|15+ years executing projects across Canada, USA, India and other countries||1000+ customers & proven success stories||11 Fortune 500 customers, over 10 Billion USD in SaaS transactions||IP based Products, SaaS Platforms and Managed Service Solutions||Partnering is a core value and fundamental part of our corporate strategy|
Our Global Practices
We have global practice running across the globe situated in Toronto, New York and Goa.
- 25+ specialists
- Vertical Focus
- Bot Building
- Roadmap definition
- Off-site & On-Site Training
- Best Practice Webinars
- Center of Excellence (COE)