TiA WIMO - Tangentia

Unleashing the Power of AI in Order Management

Transform your customer support operations with the intelligence and efficiency of Agentic AI.

TiA WIMO (Where Is My Order?) is an AI agent that automatically responds to customer order-status inquiries with accurate, real-time updates. It reads inbound requests, extracts identifiers (Order #, PO #, shipment reference), retrieves the latest status from connected order/shipping data sources, and sends a consistent, branded response, reducing ticket volume and response time while improving customer visibility.

At Tangentia, we empower enterprises to transform their customer support operations by implementing WIMO in ways that drive measurable efficiency, consistency, and customer satisfaction. Backed by our deep expertise in automation and AI integration, WIMO doesn't just answer "where's my order", it eliminates the need to ask.

Response time reduced from hours to seconds

1 Seconds

Repetitive "where is my order" requests deflected automatically

1 %

Reduction in repeated customer follow-up emails

1 %

Improved order visibility and confidence

1 %

Tangentia Intelligent Automation

What Can TiA WIMO AI Agent Do For You?

Rethink how customer order inquiries are handled, resolved, and tracked, automatically, and at scale.

Email-Based Order Status Inquiries

Reads and understands inbound "Where is my order?" emails (WIMO/WISMO) across B2B and B2C customers, without manual triage.

PO-Based Lookup for Buyers

Handles inquiries where customers reference a PO number instead of an Order #, matching it back to the correct order automatically.

Shipment Visibility Requests

Provides accurate, real-time status for in-transit, out-for-delivery, delayed, and partial shipments.

Thread & Follow-Up Handling

Recognizes repeated "checking again" replies and follow-up threads as the same inquiry, avoiding duplicate ticket creation.

Exception Workflow Escalation

Automatically escalates only when needed, no match found, multiple matches, missing identifiers, or a delayed shipment, keeping human agents focused on real exceptions.

Ticket/CRM Update (Optional)

Auto-creates or updates cases in your ticketing/CRM system with the full conversation and status context, ready for quick human resolution if needed.

At Tangentia, we are committed to building safe, reliable, and human-centered AI systems that empower support teams and customers alike. Our focus is on developing intelligent solutions that improve order visibility, reduce manual workload, and enable organizations to deliver consistent, accurate communication at scale.

Why Join the Beta?

Be the First to Experience Next-Gen Order Support Automation

Gain early access to Tangentia's WIMO AI Agent and transform how your support team handles order-status inquiries — before anyone else.

Why Join the Beta?

Shape the Future of Intelligent Order Visibility

Your feedback will directly influence the product roadmap. Partner with Tangentia's AI team to co-create smarter features tailored to real-world support and supply chain challenges.

Why Join the Beta?

Unlock Exclusive Beta Benefits

Enjoy priority onboarding, dedicated support, and special pricing when you join the early access program — available only to our beta partners.

What Our Customers Feel About Our Services!

Trusted by customers, teams and enterprises globally

AI lets me create images that I cannot tell apart from the actual photos. From faces, all is pixel perfect through hands to texts, and there no additional editing or upscaling is necessary.

Sami Wade Sr

Promina Inc

With powerful tuned models, it makes AI art a breeze. Also, the community is the best found to date. Ever wanted to replace the subject of a video? This AI tool makes it very simple & easy.

Joahna White

Allianz Inc

It is suitable for those who are just starting their way in world of AI images, as well as for all new AI content creators who work with a wide range of tools and also the new lip sync feature is great.

Jeffrey Cooper

Energia Inc

It gave me a way of expressing myself in a completely new and different way. Without AI I was only a consumer, now a creator. Also the AI video space is really going fast lately and better.

Maria Andaloro

Trashco Inc

I can't imagine my process without the ability to train the AI to match my style make this tool a game-changer! Also the AI video space is really going fast lately and better. Now we create

Edward Anderson

Optime Inc

AI’s suggestions for enhancing my photos based on location have made my travel memories even more vibrant. Also the AI video space is really going fast lately and better.

Brayn Smith

Claniz Inc

I can't imagine my process without the ability to train the AI to match my style make this tool a game-changer! Also the AI video space is really going fast lately and better. Now we create

Edward Anderson

Optime Inc

Transforming a video into any graphic style has become super easy that I turned AI images to a dancing characters by using one of the last styles added, and I really like the way it looks.

Marian Chris

WealthUp Inc

Neurai did not only improved my work with its stunning visuals, but saved me hours of post production. It’s a complete time saver really! Also the AI video space is really going fast lately and better.

Rose Roberts

Wastia Inc

4.8/5 score based on 5000 customer satisfaction surveys

FAQ's

What you need to know.

Is WIMO just a chatbot?

No. WIMO is an AI agent that performs real work, reading inquiries, extracting identifiers, looking up status, and responding automatically.

Does WIMO need perfect data?

What happens if WIMO can't find the order?

Can we control what WIMO says?

How quickly can we go live?

Trusted by 1000+ leading companies around the globe!

Transform Your Customer Support with Tangentia's Agentic AI & Automation

Step Up Your Automation Game with Tangentia

Reimagine how order-status communication gets handled with intelligent agents, automated workflows, and real-time visibility. Tangentia empowers organizations to innovate faster, operate smarter, and stay ahead in an AI-first world.

Your journey to autonomous order support starts here.

How can we help you?!

ai@tangentia.com

Global thoughts about Artificial Intelligence