NCB enables Banking Automation

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Tangentia Success Stories

NCB enables Banking Automation

NCB’s bank call center manually handled end-user calls/requests, causing delays in responses. Tangentia automated 16 processes with UiPath RPA, pulling tickets from Siebel and pushing data to systems like Cortex, SAMA, Ecorp, SIMAH for loans, credit cards, personal updates, debt payments, POS, and more. This slashed processing times significantly.

Rapid, Agile Build to Mission-Critical

Scalable, Future-Ready Commerce Architecture

Measurable Economic and Marketplace Impact

Problem Statement: Manual processing of calls / requests received from bank end users which consumed a lot of time and thus delay in responding to the bank users.

Product Used : TiA Gateway
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Bank

Tangentia's Solution

Automated 16 different processes for NCB related to bank call center process. The processes are related to picking up the tickets from Siebel and pushing the data into various NCB systems like Cortex, SAMA,Ecorp, SIMAH and other systems. The processes include loan processing, credit card programs, updating personal info into SIMAH,debt payment, POS etc

Tangentia Case Studies

Our Impact

Automation of manual processes thus reducing time taken to process the requests.

Highlights

Attained automation in Uipath

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