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Tangentia Success Stories

NCB enables Banking​ Automation

NCB’s bank call center manually handled end-user calls/requests, causing delays in responses. Tangentia automated 16 processes with UiPath RPA, pulling tickets from Siebel and pushing data to systems like Cortex, SAMA, Ecorp, SIMAH for loans, credit cards, personal updates, debt payments, POS, and more. This slashed processing times significantly.
Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Manual processing of calls / requests received from bank end users which consumed a lot of time and thus delay in responding to the bank users. ​
Product Used : TiA Gateway
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Tangentia's Solution

Automated 16 different processes for NCB related to bank call center process. The processes are related to picking up the tickets from Siebel and pushing the data into various NCB systems like Cortex, SAMA,Ecorp, SIMAH and other systems. The processes include loan processing, credit card programs, updating personal info into SIMAH,debt payment, POS etc​
Tangentia Case Studies

Our Impact

Automation of manual processes thus reducing time taken to process the requests. ​

Highlights

Attained automation in Uipath​
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