Streamlining User Deprovisioning for First Capital

Tangentia Success Stories

Streamlining User Deprovisioning for First Capital

First Capital Realty (FCR), a top Canadian mixed-use real estate firm, managed user deprovisioning across siloed apps via rigid SOPs to ensure governance and security. Tangentia rolled out an RPA solution triggered by ServiceNow tickets, automating deprovisioning for four key applications per SOP. This robust, scalable setup paves the way for all SaaS apps, enhancing compliance and efficiency.

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Problem Statement: First Capital is a leading owner, operator, and developer of mixed-use real estate located in Canada. FCR uses different applications for different business operations across the organization. The users created for these applications when required to be removed, FCR follows a certain SOP for de-provisioning of these users having different roles to maintain the governance and security compliance.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia implemented RPA solution to perform the task allocated on the Ticketing application (ServiceNow), and perform the deprovisioning of the user with a set SOP followed for 4 different applications.

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Our Impact

Currently 4 Application Deprovisioning is implemented. FCR is willing to have all their SAAS application Deprovisioning implemented in the RPA and Scale-up

Highlights

Build the Robust solution that can have other applications deprovisioning processes easily implemented.

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