Whirlpool's Migration from Legacy EDI System

Tangentia Success Stories

Whirlpool's Migration from Legacy EDI System

Whirlpool faced penalties from trading partners due to poor support from their legacy EDI provider and non-compliance. Tangentia executed a swift migration to its Gateway EDI solution—leveraging pre-existing compliant UCC-128 connections—completing it in just 4 weeks. This ensured on-time order/shipment processing, eliminated fines, stayed on budget, and provided 24x7 support for enterprise customers.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Whirlpool was unable to receive proper support from their previous legacy EDI system provider and started getting penalized for non-EDI compliance. They needed to migrate all of their live EDI connections from their legacy EDI system within 4 weeks to avoid further penalties from their trading partners due to non-EDI compliance.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia utilized its Tangentia Gateway EDI solution for Whirlpool’s migration project, which already has existing EDI connections and compliant UCC-128 labels with all of Whirlpool’s EDI trading partners, resulting to short turnaround time for the migration completion.

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Our Impact

Whirlpool was able to avoid expensive non-EDI compliance penalties from its trading partners after migration to Tangentia Gateway, and was able to process all of their EDI orders and shipments on time and on budget.

Highlights

Quick turnaround time on migration (4 weeks), full EDI and UCC-128 label compliance with all of its enterprise-level customers, availability of 24x7 support

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