Symphony uses Bots to Automate Invoice Processing

Tangentia Success Stories

Symphony uses Bots to Automate Invoice Processing

Symphony processes around 1,500 invoices monthly, taking 10-15 minutes each manually. Tangentia built three RPA bots integrated with SAP to handle key steps, enabling 100 entries in under 10 minutes with 99% accuracy. This slashed processing time for 1,500 invoices from 250+ hours to just 2.5 hours, delivering massive efficiency gains.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: On average Symphony receives around 1500 invoices on a monthly basis and it takes roughly 10 to 15 mins to process one invoice.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia designed three bots for different processes, involving SAP.

Tangentia Case Studies

Our Impact

With the implementation of the Bot we were able to process 100 entries in less than 10 mins. This saved a lot of time for them as well we were able to process 99% of their tasks with accuracy. The other 1% was due to exceptions.

Highlights

250+ hours in invoice processing time for 1500 invoices reduced to 2.5 hours with 99% accuracy.

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