Nations Translations Group's Real-Time Email Translation Tracking with IBM RPA

Tangentia Success Stories

Nations Translations Group's Real-Time Email Translation Tracking with IBM RPA

High-volume translation requests arrived via email with tight 5-10 minute acknowledgment SLAs, critical details like deadlines and priorities, overwhelming translators’ tracking. Tangentia’s IBM WDG RPA bot monitors emails live, extracts key info from attachments, updates the Bridgeterm tracking software, and shares request statuses. This ensures on-time responses, zero missed requests, and instant visibility for users.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Emails / documents are received through email that need translation which needs to be acknowledged within 5-10min of the receipt. The documents contain information about deadline of project, translation requirements, priority and client instructions. SInce the volume of the requests is huge, it becomes difficult for the translator to keep track of the requests received and respond back to customer on time.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia automated the process using IBM WDG RPA tool. The bot reads the email in real time, extracts key information from the documents and updates Bridgeterm which is the software used for request tracking. The status of each request received is made available to the users.

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Our Impact

Emails are attended on time, zero miss on the requests, status reports available to user.

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