Managing Order cycle for 800+ Stores for Barnes & Noble

Tangentia Success Stories

Managing Order cycle for 800+ Stores for Barnes & Noble

Barnes & Noble needed a robust system to manage customer order lifecycles, returns, and issues across 800+ stores, where order processing was key for payments. Teaming with IBM as a premium partner, Tangentia enhanced their OMS platform to streamline the full order lifecycle. Industry-expert OMS teams accelerated ticket resolution TAT, optimized order flow for all stores, and resolved 3,000+ tickets—empowering BNED as a top education solutions leader fostering creativity and success for millions of students nationwide.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Barnes & Noble were looking for system that can handle customer order lifecycle, returns and other issues. Order processing was considered as an important function for managing order and payments for 800+ stores.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia with premium partner IBM, worked on the OMS platform to organize and manage the Order management lifecycle.

Tangentia Case Studies

Our Impact

OMS experts with remarkable experience in the industry took charge of the system and helped the BNED customer achieved their ticket resolution in shorter TAT. Helped all the stores to manage the order flow in effective manner and quicker workaround. Today, BNED is a leading solutions provider for the education industry, driving affordability, access and achievement at hundreds of academic institutions nationwide and ensuring millions of students are equipped for success in the classroom and beyond. As a leader in the education space

Highlights

Fostering a culture of creativity and forward-thinking with total number of 800+ stores who can help them succeed. Total number of tickets resolved: 3000+

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