Digital Workers at Canada’s Leading Telco Cogeco

Tangentia Success Stories

Digital Workers at Canada’s Leading Telco Cogeco

Cogeco struggled to transfer data from order aggregation platforms to their ERP due to absent backend integration for internet, TV, and phone services. Tangentia bridged the gap with RPA, blending backend integrations and front-end automation for near-real-time data sync and a scalable digital workforce that dynamically handles volume spikes. This eliminated manual entry, boosted efficiency, and increased throughput—scaling effortlessly with demand.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Cogeco provides last-mile internet, Television and phone services directly and via third parties. Their pain point lay in the fact that they were not able to move data from order aggregation platforms to their ERP as back-end integration was not possible.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia provided RPA as a solution to act as a bridge between the order aggregating applications and the internal ERP using a combination of backend integrations and front-end automation. The solution transferred data between the two systems in near-real-time and provided a scalable digital workforce that could adjust incremental workload by redirecting digital workers to processes with a higher number of orders.

Tangentia Case Studies

Our Impact

Tangentia’s RPA solution seamlessly synchronizes the internal ERP with the order aggregating applications and eliminates the need for manual data entry and data migration, resulting in higher efficiency and increased throughput for Cogeco.

Highlights

Digital Workforce scales up when workload is high and scales down when workload is low.

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