Coal India Limited uses RPA to enable faster procurement

Tangentia Success Stories

Coal India Limited uses RPA to enable faster procurement

Coal India Limited, the world’s largest coal producer and a Maharatna PSU under India’s Ministry of Coal, sought to cut manual dependencies in procurement processes for greater efficiency. Tangentia deployed RPA bots to accelerate procurement, slash errors, and reduce handling times. This freed the team from tedious data entry, enabling more focus on detailed requirement gathering from departments while ensuring government compliance. Highlights include shrinking the 50+ person team to under 10 and speeding up the procurement cycle.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Coal India Limited is an Indian government-owned coal mining and refining corporation. It is under the ownership of Ministry of Coal, Government of India headquartered in Kolkata, West Bengal, India. It is the largest coal-producing company in the world and a Maharatna public sector undertaking. They wanted to reduce the manual dependency for various procurement related processes and also increase efficiency in handling these requests.

Product Used : TiA Gateway
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Tangentia's Solution

Tangentia built bots to speed up the procurement process along with significant reduction in the errors and average handling time.

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Our Impact

The more time associates spend on the procurement related requirement gathering , the more in detail specifications from each department.. With RPA, procurement team won’t be tied to their computer dealing with the tedious data entry process

Highlights

50+ people working reduced to less than 10 people and faster procurement cycle in compliance with the government norms.

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