Bringing Automation in the Cannabis Industry at Canopy Growth

Tangentia Success Stories

Bringing Automation in the Cannabis Industry at Canopy Growth

Canopy Growth’s complex customer onboarding for 50+ clinics in the medical cannabis space involved multi-level checks, varied documents, and strict timelines. Tangentia led a tailored Automation Anywhere RPA implementation, meeting aggressive goals despite variations. The solution automated a 3-step onboarding and shipping process for ~500 daily medical documents, impressing Canopy enough to expand RPA enterprise-wide with Tangentia—their first such project.

Rapid, Agile Build to Mission-Critical

Delivered a full end-to-end order management system within 6 weeks, meeting tight launch requirements tied to regulatory change and seasonal demand.

Scalable, Future-Ready Commerce Architecture

The solution, powered by TiA Gateway and Commerce, not only met the initial scope but continues to be actively enhanced, supporting mission-critical operations 24/7, 365 days a year.

Measurable Economic and Marketplace Impact

TiA’s platform underpinned Ontario’s expansion of beer and wine sales into grocery retail, a move expected to generate significant tax revenue and broaden consumer access beyond traditional LCBO and Beer Store channels.

Problem Statement: Canopy Growth implemented the Automation Anywhere Solution for their Customer On-boarding process. Canopy Growth Customer On-boarding process is a highly complex one with multiple levels of checks and work-flows. The documents to be trained for the BOT had multiple variations and conditions for each of the 50+ active clinics. On top of that, Canopy Growth, being in the highly sensitive medical cannabis market has non-negotiable customer response timelines.

Product Used : TiA Gateway
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Simple illustration of a medical clinic building

Tangentia's Solution

Under Tangentia’s steadfast leadership and robust roadmap for the solution implementation, the Project Team was able to tailor the solution to work for Canopy and deliver on the aggressive timeline and processing time requirements of the Customer.

Tangentia Case Studies

Our Impact

Canopy Growth was so impressed with the delivery of the Automation Anywhere RPA solution, they have now started the process of deploying more processes enterprise-wide on the Automation Anywhere RPA solutions with Tangentia.

Highlights

Successfully implemented the first RPA solution at Canopy Growth. Transformed Canopy’s Customer On-boarding process by automating a 3-step onboarding and shipping process for an average of 500 Medical Documents in a day.

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