Monthly Tangentia Byte – April

  • Monthly Tangentia Byte
    April 2020

Watch Our On-Demand Webinars for RPA with
Automation Anywhere
This month we hosted a series of webinars with Automation Anywhere discussing how customers are utilizing RPA during the worldwise Covid-19 pandemic. Regardless of Industry you are in , from manufacturing, banking, health-care, a digital workforce can help with your business continuity plans ensuring your operations are meeting the demands of your customers.

Automation Anywhere and Tangentia make its easy and affordable to deploy bots and a digital workforce within your organization, starting with a free POC.

Is Finance the Low Hanging Fruit for RPA?
Companies all over the globe are looking for new strategies to improve the everyday processes that they rely on to stay competitive. And while robotic process automation (RPA) is growing in popularity, finance departments may be the best fit for this innovative technology.
Compliance and RPA: Are They the Perfect Match?
Compliance is a big issue for many companies, especially with the coming of the GDPR, SOX compliance, HIPAA, and more. Whether a company handles sensitive data or needs to meet strict regulations, maintaining compliance is a company-wide effort.
Integrating Your EDI Data Into Your ERP Systems: What Are Your Options?
Seamlessly integrating EDI data into an Enterprise Resource Planning (ERP) system is one area where many companies struggle. It’s important that these two systems communicate flawlessly to minimize processing times, eliminate errors, and avoid compliance issues.
RPA in Banking
The Next BIG Thing
There are a few use cases for RPA in Banks. But these have so far been restricted to fraud detection and customer service to name a few. Now is the time when the banking industry must invest and build a digital workforce.
How is Tangentia Keeping its Employees
Engaged During Lockdown?
The closure of non-essential businesses and physical distancing mandates across the globe from COVID-19 has revealed an important challenge for organizations needing to quickly adopt a remote worker strategy. At Tangentia we introduced a Remote Employee Engagement Program to tackle low morale and ensure open collaborations and a sense of team.

Learn how the Tangentia team is staying connected during Covid-19 with "Tangentia Talkies"
It is wonderful for us at Tangentia to be part of this Goa Technology Association (GTA) video on how the members of the GTA have stood up strong to battle Covid -19 and have done everything to keep business continuity and to flatten the curve.

#Covid19 #GoaTechnologyAssociation #ITIsBetterInGoa

Welcome Aboard, Western Forest Products
Tangentia welcomes Western Forest Products to the ever-growing Tangentia family.
Western Forest Products is a leading forest products company that manufactures high-quality wood products and sustainably manages forests.

To see their amazing work, click here
#StayHome #FlattenTheCurve
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RPA in Banking – The next big thing

  • RPA in Banking
    The next big thing

    By Gauri Shirur D’souza

If this pandemic has taught us all one thing, it is that the future is uncertain. And though there may be business disruptions, life and business must continue. This pandemic has also laid bare the unpreparedness of large industries and companies who have invested heavily in Information Technology, but the processes are still
largely manual.

And this has definitely affected customer experience and satisfaction . If we were to conduct a survey today, we would realize that customer experience is negatively affected. The reasons for customer dissatisfaction are mainly delay in response time, inadequate information and non-transparency. If RPA was deeply entrenched in the system, it would have enabled Banks and other financial service institutions to respond quickly and more efficiently to this new normal.

Automation of Banking Processes

There are a few use cases for RPA in Banks. But these have so far been restricted to fraud detection and customer service to name a few. Some of the areas where RPA can provide immediate benefit can be as follows:

  • Loan Life Cycle: Right from loan origination to credit assessment, RPA with a boost from Machine Learning can provide Banks with quick, efficient and scalable operations. In the current scenario, RPA can accelerate credit assessment for forbearance cases.
  • Account Opening: Cognitive BOTs can read documents, enter data and process transactions and enable Banks to open accounts quickly and with zero data entry errors
  • Finance: There are use cases across industries on how Finance is the low hanging fruit for RPA
  • Reconciliations: RPA can ensure zero errors in reconciliations leaving only exceptions to be handled by the employee. This intervention too can be eliminated on adding a Cognitive BOT.
  • Compliance: BOTs can help with not just creating forms for submission to the regulator but also scan different websites for updates to the sanctions list / block lists etc.
  • Audit: Data based analysis and checks can be done by the BOT leaving the employee to focus on key risk areas and controls
  • Fraud detection and prevention: A BOT can be programmed to flag suspicious entries in account(s) to a team for review.
  • Account Based Charges – BOTs can be programmed to run specific scans and identify and accounts for charge application or blocking as per the Bank’s policy

These are only a few areas where RPA can be integrated into the Bank’s processes.

Advantages to the Bank

a) The biggest benefit is that the employees can focus on their core competencies and leave mundane, repetitive tasks to the BOTs

b) RPA with a mix of Machine Learning can increase efficiency and accuracy in transactions and data entry

c) Implementation is quick due to availability of storefront like BOTs

d) RPA integrates with existing frameworks and systems and does not require a change in infrastructure

e) Change Management is easy and there are use cases where changes have been done in a matter of days

Mind Block to RPA

Banks are often looked at by governments as vehicles to add stability to the economy. This is also reflected in the large workforce most Banks carry. One of the biggest fears people have is that building a digital workforce will eliminate the need for a physical workforce.

That is not entirely true. The employees will instead be used for their core competencies. Employees will provide oversight, handle exceptions and take judgement calls based on experience. The goal of RPA is to improve operational
efficiency and not eliminate workforce.

So while a few Bank may have deployed chat-bots, the uptake has so far been slow. But now is the time when the banking industry must invest and build a digital workforce. It will not only improve efficiency and accuracy but also strengthen our defenses and readiness for the next disruption.

Watch our on-demand webinar to learn how financial institutions can quickly and easily implement RPA today with Tangentia and Automation Anywhere.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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Integrating Your EDI Data Into Your ERP Systems: What Are Your Options?

  • Integrating Your EDI Data Into Your ERP Systems: What Are Your Options?

    By Karen Briones

Everyone’s heard about Electronic Data Interchange (EDI) systems by now. But seamlessly integrating EDI data into an Enterprise Resource Planning (ERP) system is one area where many companies struggle. It’s important that these two systems communicate flawlessly to minimize processing times, eliminate errors, and avoid compliance issues.

Many companies rely on EDI systems that they struggle to maintain as they start to transition into the era of cloud technology. Most of them are legacy EDI systems that have been patched along over the decades, and trying to make them compatible with modern ERP systems is often a challenge.

So, how can you ensure that your EDI data is compatible with your ERP system? Let’s start by assessing the types of problems that most companies face when trying to integrate their EDI data with their ERP.

The Most Common EDI Data Integration Problems

Let’s face it—incorporating your EDI data into your ERP system isn’t an easy task. Here are a few of the most common problems you’ll encounter:

  • Poorly-built integrations that aren’t standardized. The entire premise of EDI is built around the idea of standardized file formats. Your organization may have developed a series of internal processes and policies over the years. Each layer of added difficulty only complicates the integration process.
  • Handing the project off to an inexperienced team. Every aspect of your integration needs to be managed carefully as a simple error could potentially lead to a halt of the rest of the downstream processes, and worst, compliance issues. Don’t make the mistake of handing the project off to an inexperienced team. The data you send and receive is important to your business, and it’s vital that your vendors and suppliers have access to accurate and compliant data to minimize disruptions to your business processes.
  • Relying too heavily on manual processes. Accountability and control are important aspects of EDI—but relying on manual processes can complicate the integration process. It is best practice to automate these processes to ensure that the data that you are integrating is accurate and reliable from end-to-end.
  • Deploying too many back-end applications. It’s not uncommon for businesses to use various CRM’s, ERP’s, and other applications to simplify their back-end processes. However, integrating your EDI data into multiple applications can increase the likelihood of costly errors being made.

Every organization is unique, and the challenges you face may be different. Still, your main focus should always be on maintaining the integrity and accessibility of the data that is essential to your business and your customers.

EDI Data and ERP Integration: Your Options

Several options exist when it comes to integrating your EDI data into an ERP system. The most popular options include:

Use a Third-Party EDI Integration Plugin

Some companies use a Third-Party EDI Integration Plugin that acts as a bridge between their EDI and ERP systems. While this may prove successful for your organization, the cost associated with this option is typically high.

Work with a Third Party EDI Service Provider

Third party EDI service providers not only ensure your EDI compliance with your trading partners’ EDI requirements, but they also typically offer ready-to-use integration modules for most ERPs. Many companies rely on Third Party EDI Service Providers to fully manage their overall EDI infrastructure, freeing them from costly in-house management and maintenance of these systems.

Utilize Web Services

The more modern ERP, WMS and eCommerce platforms have started to embrace web services/API integration to allow their applications to seamlessly communicate with other applications. EDI data can be incorporated into your ERP by utilizing APIs.

Implement Flat Files

Flat files are known as text database files. They are the most basic form of EDI data available. This method uses simple text files called flat-files (or CSV) to ensure data is compatible with the majority of ERP systems. Other EDI systems may use the XML format. These two file formats are the global standard in EDI and are highly-integratable with other ERP solutions.

Need Help Choosing the Right Integration Option for Your Company?

Integrating your EDI data into an ERP system is a major process that every organization that handles huge amounts of data should consider. Tangentia specializes in fully integrated EDI solutions, and can help your company successfully build the bridge between your EDI, ERP, WMS, eCommerce and other business applications.

Tangentia has decades of experience working with EDI systems, and we understand exactly what it takes to build an automated system that is flexible, compliant, and functional while being cost-effective.

Get in touch with a member of the Tangentia team today to see how we can automate your EDI data flow between your existing business applications.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Tangentia Talkies : How is Tangentia Keeping its Employees engaged during the Lockdown?

  • Tangentia Talkies
    How Tangentia is keeping its employees engaged during lockdown

    Mamatha Manu

The closure of non-essential businesses and physical distancing mandates across the globe from COVID-19 has revealed an important challenge for organizations needing to quickly adopt a remote worker strategy. Over the course of a month businesses have had to quickly mobilize their in-office workforce with the tools they needed to work from home, while maintaining security and compliance. As leaders and internal teams were busy focusing on the “how” we also needed to pay close attention to our most critical asset – the people.

Organizations needed to ensure the mental well-being of its employees as they experience a major shift in their daily routines. Helping them stay engaged and motivated to ensure productivity and operational efficiencies, as best as possible. The unfortunate truth after a few weeks many remote employees started to feel the burden of isolation and missing the lack of in-person collaboration with their colleagues.

At Tangentia our team was already experienced in collaborating and working remotely with offices in both Canada and India and employees working onsite in Saudi Arabia and different parts of Canada but we realized we needed to do more. So we introduced a Remote Employee Engagement Program to tackle low morale and ensure everyone felt connected.
One initiative we launched is called –“Tangentia Talkies”

Tangentia Talkies is a daily session conducted on Google Hangout, which is presented by an employee for a short duration (10-15 minutes) with a Q&A period at the end. The format resembles a “talk show host” experience, which can be derived from the name itself (Tangentia Talkies). It begins with a theme song and continues with a presentation from the speaker. Once the presentation is over, the final credits are rolled, and everyone applauds the speaker and the listeners for their active participation in contributing to our collaborative culture.

The topic presented could be anything under the sun! The presenter could choose to educate the team on a topic they are passionate about, spread awareness for a cause or share a hidden talent with the team!


Some of the topics that have already been shared by the Tangentia team are Trust in the Digital Era which was presented by Rajhans Gupta(Sales Manager) wherein he spoke about the importance of trust and the effect it has on brands, ratings and protocols. The five main elements of trust and how companies can work on building trust among their consumers. Malav Kansara, Manager- Staffing presented on the “importance of Mental Health”. He presented a topic which is still considered a taboo with sensitivity and flair. He encouraged everyone to normalize this topic and seek help, if needed. You go to a doctor when you feel ill physically, the mind is no different- it also needs a specialist to heal.Priyanka Phadte, a trainee from the RPA vertical presented on “Parable” and encouraged everyone to think outside the box wherein the possibilities are infinite.She used animation in her presentation and showcased the different skills that she possessed. An otherwise shy and soft spoken- Shweta Kandri presented on the “Mystery called Dreams”. She explained a few famous theories on dreams like the Freudian Theory and the Modern theory and gave us a few interesting facts on dreams too.
The goal of the activity is to encourage open communication, maintain daily interaction with the team and eliminate the feeling of isolation – even if it’s for a short time.

The format resembles a “talk show host” experience, which can be derived from the name itself (Tangentia Talkies). It begins with a theme song and continues with a presentation from the speaker. Once the presentation is over, the final credits are rolled, after the HR department applauds the speaker and the listeners for their active participation in building our collaborative culture.

For businesses navigating these times of uncertainty the highest priority is often maintaining relationships and project success, but at Tangentia we work hard to find the balance between partners, projects and our people. We utilize collaboration tools such as Google Hangouts, Chat, WhatsApp and our phones to maintain open communication with our team.
We hope by sharing what we are doing at Tangentia during COVID-19, that it inspires other companies to implement similar programs, afterall we are all in this together.

#StayHome #FlattentheCurve

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Compliance and RPA: Are They the Perfect Match?

  • Compliance and RPA: Are They the Perfect Match?

    Vijay Thomas

Compliance is a big issue for many companies, especially with the coming of the GDPR, SOX compliance, HIPAA, and more. Whether a company handles sensitive data or needs to meet strict regulations, maintaining compliance is a company-wide effort.

People often ask me whether robotic process automation (RPA) is a compliance-friendly solution. Perhaps they watched too many movies where robots become sentient and overthrow their human masters.

The simple answer is that RPA is one of the most compliance-friendly automation solutions on the market.

RPA: The Compliance Dream

What makes RPA a compliance dream? Robots are programmed to perform specific tasks and nothing else.

Yes, we may one day see the rise of self-taught AI that can teach other AI, but that technology is many years away.

RPA solutions simply don’t go rogue. Their programming doesn’t support these kinds of actions. Instead, they focus on specific tasks. Bots will not share passwords—they won’t send emails in error or download potentially dangerous files. With the majority of bots the data is encrypted at rest as well as in flight so the bot never actually has access to the data they are interacting with.

The reality is that a company’s employees are far more likely to make compliance mistakes. This is why bots are far better to have in your IT infrastructure. Companies looking to build compliance systems should see bots as both a form of efficiency and security.

What Compliance Advantages Does RPA Offer?

A company’s ability to maintain compliance is important for a variety of reasons. While legal fines are unfavorable, a complete erosion of customer trust is even more dangerous for a company.

According to Deloitte, “several aspects of compliance oversight operations can be enhanced through RPA implementation.”

But what advantages does RPA provide beyond eliminating simple human error? Based on my experience, here are a few of the main ones:

  • Minimize legal mistakes. RPA solutions can reduce your legal burden by ensuring that important legal compliance is handled according to protocol. This can reduce your risk of violating regulations by eliminating human error from the equation.
  • Build efficient internal systems. Knowing how a process is executed from start to finish can simplify the compliance issue. The predictability that RPA provides can improve your overall business operations.
  • Maintain customer trust. Today’s customers care about their data more than ever. Large data breaches can damage your reputation beyond repair, losing customers in the process. Implementing RPA ensures that the systems you rely on to maintain compliance are consistent and reliable.
  • Better oversight and auditing. Audits are a normal part of business for most companies. Everything an RPA solution does is traceable through logs. That means every input and output can be assessed by humans. This enhanced level of oversight gives companies a lot of control over how they approach compliance, how to identify potential problems and solve them.
  • Develop high-level compliance systems. Humans are susceptible to variation in the work they perform. With an RPA solution, once a process is created, every iteration of that process will be the same. This allows you to create high-level compliance systems built around your automated workflow.
  • Infinitely scalable. The more humans you rely on to complete a task, the more likely you will encounter some kind of error. RPA doesn’t suffer from this problem. Automated solutions are infinitely scalable, and will produce the same quality of work regardless of how many automated solutions your company has implemented.
  • Deployable in most industries. Compliance impacts nearly every industry in the business world. Training humans to understand the nuances of an industry, the specific regulations, and the data a company is handling is time-consuming. RPA can learn that same information far quicker, making it easy for companies to deploy bots across a variety of departments.
RPA Isn’t a Compliance Problem—It’s the Solution

Competitive companies are already embracing RPA for the many advantages it has to offer. It’s clear automation will play a major role in the coming decades as companies look to improve their efficiency and build scalable systems that are aligned for growth.

While compliance is an important topic that companies should think about, RPA shouldn’t be seen as a problem. If anything, it’s the ideal solution to a problem that’s plagued companies for decades.

Where else can you find a repeatable solution that generates the same quality of results every time? From a compliance standpoint, bots are the way to go. As AI and machine learning continue to evolve, their capabilities will only grow.

Companies looking to improve their ability to maintain compliance, as well as their business operations, should see RPA as a logical solution.

Are you interested in learning more about RPA and how it can help your company stay compliant in the digital age? Get in touch with Tangentia, the leader in RPA solutions with local offices in Canada, America and India.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Monthly Tangentia Byte – March

  • Monthly Tangentia Byte
    March 2020


COVID-19 : Here’s What’s Happening at Tangentia

Similar to other companies, COVID-19 is impacting Tangentia, too. We’re embracing this change of pace for the unique opportunities it’s providing. Read our company announcement on how we’re maintaining operations and focusing on customer success.


How RPA Can Help Companies Weather Uncertain Times

One fact we can’t ignore is that we never know what is waiting for us in the future,
whether it is a pandemic, natural disaster, war or another potential unknown of economic uncertainty and a disruption in work routines and productivity.
Read our latest blog on how RPA can be utilized to maintain your business operations.

RPA & Bots Helping Organizations Maintain Operations

As companies strive to protect employees, technology is playing an increasingly important role in the workplace. In particular, we are seeing the benefits of 
Robotic Process Automation (RPA)
 and bots in helping to protect employees and the general public in innovative ways.


Tangentia EDI Offers Support for SWIFT 2020 Updates

SWIFT
 is a messaging network designed to facilitate the global transfer of funds. It works by sending electronic messages from one financial institution to another to notify them when a transfer of funds is made.

Robotic Process Automation
Is It Recession Proof?
Tom Taulli –
Forbes
Contributor

No doubt, it seems like video conferencing and remote work will become increasingly mainstream. But there are other corners of the tech industry that could be poised for transformations. One is actually Robotic Process Automation (RPA). 
Check out Forbes latest article on RPA.

Live Webinar | RPA and Business Continuity – Our Global Stories 
India April 21
st
2020 9:00am IST    |   Toronto April 29
th
2020 10:00am EST

As companies strive to protect employees, technology is playing an increasingly important role in the workplace. In particular, we are seeing the benefits of 
Robotic Process Automation (RPA)
 and bots in helping to protect employees and the general public in innovative ways.

The Grand Finale of the 4th edition of the Tangentia Jigyasa Quiz 2020 was bigger & better than ever before
Congratulations to all of our winners and participants from across the country. After 6 arduous rounds of quizzing, we finally had our winners (listed below). A massive thank you to our sponsors, partners, volunteers and the audience at the finals as well as those who watched it on Facebook Live, you made this event a huge success.
Registrations are open for 2021, register below.


Tangentia Jigyasa 2020 champion, Sai Mitra Constructions represented by Naveen Kumar & Jayakanthan R


Second Runners Up – Edelweiss from Mumbai- Avinash Mudaliar & Meghashyam Shirodkar

First Runners Up – Open Destinations from Goa
 Sneha Kamat & Keshav Lawande

Welcome Aboard, TROPPIPETS

Tangentia welcomes 
TroppiPets
to the ever-growing Tangentia family.
TroppiPets creates truly safe accessory for your four-pawed best friend, and makes eco-friendly pet bed Teepee that is 100 % recyclable and easy to assemble that Fits Small Dog and Large cats. 
To see their colorful pet Teepees,
click here

#StayHome #FlattenTheCurve

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Is Finance the Low Hanging Fruit for RPA?

  • Is Finance the Low Hanging Fruit for RPA?

    By Vijay Thomas

Companies all over the globe are looking for new strategies to improve the everyday processes that they rely on to stay competitive. And while robotic process automation (RPA) is growing in popularity, finance departments may be the best fit for this innovative technology.

But why is that the case? What makes RPA such a good fit for finance departments?

The answer is simple.

Every company receives bills, pays bills, has to pay employees, track orders, and more. And in every case, these processes are essential if a company wants to maintain healthy cash flows and ensure stable operations.

RPA has the potential to improve all of these processes because it enhances the productivity and efficiency of your finance teams.

The Right Way to View RPA

Here’s the truth. RPA is often viewed as a tool for eliminating manual tasks. And while true, RPA offers so much more than that.

Did you know that the average RPA solution provides 10 to 20 times the efficiency over a human?

Bots can multitask far more efficiently than a human ever could. This makes them well suited to handle time-consuming tasks that are best left to automation.

But there’s another hidden advantage that isn’t as well known. Bots are capable of doing a bit of everything. Once trained and adapted, they can serve in a variety of roles with maximum efficiency. The same cannot be said for humans, who often specialize in a certain area. Bots are continuously learning and improving with every iteration of a task. This makes them well suited to handle both accounting and HR tasks.

Now, you may be thinking that an RPA solution is expensive.

RPA solutions are cheaper than paying a full-time employee. The average RPA solution costs around $10,000 per year to run, making it a cheaper solution than paying an employee minimum wage. RPA bots can also work 24 hours a day, which equates to three full days from a traditional employee.

There’s no arguing about the cost savings when it comes to implementing RPA.

How Can RPA Solve Key Challenges Finance Departments Are Facing?

Any solution will sound good when it’s being sold to you. But RPA really does have the potential to improve the functionality of finance departments. And no matter how efficient you think your departments are—let’s face it—every department has its weaknesses.

Here are just a few of the tasks RPA can help with:

  • Free up your key personnel. Your best workers are often wasting time on tedious tasks that could be automated. By implementing an RPA solution, you can free them up to focus on more important tasks.
  • Make objective decisions. It’s not uncommon for companies to distrust RPA and the benefits it offers. Companies are often unwilling to believe that a bot can do the job better. However, finance teams rarely experience this because they are objective and numbers-driven.
  • Improve the functionality of your ERP systems. Manually entering orders and tasks is time-consuming. Companies have spent large amounts of money developing and supporting their ERP systems. RPA is well suited to handle these tedious tasks and can provide cost savings in the process.

These are only a few of the key problems that RPA can solve. The truth is—RPA is the ideal choice for finance departments because it’s output is easily measured in a segment that is defined by its KPIs.

How Has Tangentia Deployed RPA?

Tangentia has been working with the overall BFSI(Banking, Financial Services and Insurance) sector but of late we have started working with more companies outside of BFSI. The finance department however is the low hanging fruit at most organizations, with Accounts Payable(AP) and Accounts Receivable(AR) the processes that are easiest to find the best business case for Automation.

We helped India’s largest car retailer automate a series of manual tasks that were taxing the company’s finance department. These tasks included order entry, car registration, and other government-mandated tasks. Now, their finance teams are able to focus on more important tasks.

Another client of ours, a large potash company in Saskatoon, received hundreds of invoices from multiple transportation companies for each leg of a shipment. All of these invoices greatly increased the workload of their accounts payable department. When they reached out to us, the average order took the company 30 minutes to process.

Can you guess how long it took after implementing our bots?

1 minute.

RPA is more than just an automation tool. The value it creates can impact multiple departments with the cost-savings and efficiency increases it offers.

What’s the Right Approach to Implementing RPA?

Some providers will suggest that you take part in a six-month process study to evaluate whether RPA is a good fit for your company.

But in our opinion? This approach is too slow. Business is competitive, and what works today may not work tomorrow. You need an agile solution if you want to remain competitive.

Tangentia’s approach to RPA uses an agile, iterative approach. We believe it’s more important to get started and make small changes on the fly. This will expedite the process of implementing automation and highlight what processes can be further optimized going forward.

Innovative technologies require a degree of willingness if you want to realize significant improvements in the processes your finance departments rely on. The agile, iterative approach is a more robust form of RPA that evolves based on your needs.

And for companies that are battling for every inch, the value it provides can help you maintain your competitive edge in the digital age.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

Tangentia Offers Support for SWIFT 2020 Updates


  • Tangentia Offers Support for SWIFT 2020 Updates

SWIFT is a messaging network designed to facilitate the global transfer of funds. It works by sending electronic messages from one financial institution to another to notify them when a transfer of funds is made.

Each year, SWIFT updates its service based on changes requested by their customers. This update is the MT Standards release and it ensures the message types (MTs) exchanged by SWIFT users continue to meet their needs, both for existing businesses and new businesses.

The release for 2020 is called the Standards MT November 2020 and includes the following
changes:

  • Payments MTs to facilitate migration to the ISO 20022 Program and to ensure compliance with regulatory and FAFT requirements
  • Manual and automated solutions for mandatory payment confirmations
  • Support for additional security information to be transported in messages as per regulation
  • Support for local regulatory requirements
  • Support for local regulatory requirements
  • Increased structure to messages for both party fields and trade party fields
  • New features that offer support for changing business processes and new financial instruments
  • Clarification of definitions to ensure improved consistency in messages and improved automation
  • Changes agreed to during a fast-track maintenance process

Applying the changes in the SWIFT Standards Release Guide is mandatory for all financial institutions. However, making the required changes can be costly and it is important to balance that cost against the resulting benefits.

Tangentia can help with the update process, ensuring it is as efficient as possible and minimizes costs, while ensuring full compliance. We have extensive experience implementing SWIFT EDI gateways using solutions from IBM WebSphere Transformation Extender (WTX), IBM Sterling B2B Integrator, GXS, TIBCO and others.

Contact Tangentia for more information on SWIFT 2020 updates.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now

How RPA Can Help Companies Weather Uncertain Times


  • How RPA Can Help Companies Weather Uncertain Times

    Vijay Thomas

One fact we can’t ignore is that we never know what is waiting for us in the future. If the current COVID-19 pandemic has taught us anything, it has taught us that. Whether it is a pandemic, natural disaster, war or another potential unknown, there is always the possible repercussion of economic uncertainty and a disruption in work routines and productivity within a company.

Fortunately, Robotic Process Automation (RPA) is a technology that can help companies in any industry maintain operational efficiency during difficult times, at the same time improving employee health and safety in the workplace. And with 2020 well under way and turning out far different than anyone expected, it is time for a serious shift in how we use automated technology.

What RPA Can Do

RPA has the capacity to automate many of the repetitive tasks humans typically do using a computer, keyboard and mouse. The driver behind RPA is not to replace humans, but to augment human capabilities to improve efficiency and accuracy. Examples of the types of tasks that can be automated include:

  • Filling in forms and updating databases
  • Automate the billing process
  • Customer account management
  • Automate the verification and auditing process
  • Detect fraudulent invoices and transactions

The key here is that companies identify end-to-end business processes that can be automated in part or in full and determine how RPA can be implemented to improve these processes. This includes determining how RPA can help pick up the slack in situations where employees are unable to work.

This is critical even when a company has taken measures to allow people to work from home, because no matter where they do their work, employees can still get sick. In contrast, RPA bots never get sick and are on the job 24/7.

Proper RPA Implementation

It is important to understand that while RPA is highly effective in helping a business automate processes and tasks that would otherwise be tedious for humans, it is not the answer to everything. Not every task can or should be automated, and companies must take a close look at their processes to determine what can be fully automated and what requires a mixture of automation and human interaction.

In addition, it can be easy to view only the short-term results of RPA implementation, without taking the time to understand how it can impact the company over the long-term. For this reason, it is important for a company to launch RPA implementation with the use of a comprehensive strategy that includes the following:

  • A full assessment of processes within the company that are good candidates for automation. This includes both back office and front office processes that relate to core competencies and that are relevant to customers, as well as employees.
  • The creation of a specialized team to manage the complex nature of RPA implementation. This means monitoring RPA performance and gaining new information that will help them continuously improve RPA initiatives.
Timing Is Everything

The bottom line is simple. The world of business is increasingly full of uncertainty, yet companies are required to maintain high profits while keeping costs down. This will require the innovative use of technology to automate as many processes as possible, thus cutting costs. RPA is one of the best resources we have to maintain productivity and lower costs during both normal and challenging times.

However, it is critical that companies be proactive. It takes time to adopt and implement an RPA solution, to integrate it with existing systems and processes. Instead of waiting for tough times to rear their ugly head, it is important to capture the true value of RPA now. That way you can go about the implementation the right way, without the pressure of staff shortages and economic instability hanging over you.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
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RPA and Bots Helping Organizations Maintain Operations and Protect Employees

  • RPA & Bots Helping Organizations Maintain Operations & Protect Employees

With the COVID-19 coronavirus pandemic that is spreading rapidly throughout an increasing number of countries, the impact to the economy is already being felt. The stock markets are in turmoil and the OECD reports that the global economy is at risk of dropping 2.4% in 2020. Yet, we are also seeing an unprecedented response from governments, companies and other organizations around the world.

As companies strive to protect employees, technology is playing an increasingly important role in the workplace. In particular, we are seeing the benefits of Robotic Process Automation (RPA) and bots in helping to protect employees and the general public in innovative ways.

The Role of RPA in Protecting Company Employees

Employee health is a major concern for companies during the COVID-19 pandemic. With weeks, possibly even months, of disruptions to normal work routines and many employees now working from home, many governments are requiring companies to track the health of their employees.

This requires taking each employee’s temperature, checking their travel history and having them fill out a short health survey each morning when they arrive at work.

This is a lot of data to go through on a daily basis, particularly for medium- and large-sized companies. To take current employees away from their regular work or hire new employees to go through this data is a massive drain on resources.

Fortunately, RPA is invaluable when it comes to the collection, organization and analysis of this data. The way RPA works is simple and can benefit localized companies and companies that have offices and teams spread around the globe.

RPA can automate the delivery and collection of the daily health questionnaire for each employee, track which employees have filled out the survey, send reminders to those who haven’t and analyze this information along with the daily temperature readings for each employee.

RPA can quickly and easily collect and analyze the data and organize it into daily reports that are delivered to all levels of management. This saves companies a lot of human hours that would be wasted on the tedious nature of sifting through employee health data and eliminate potential human error during data analysis.

The Role of RPA and Bots in Healthcare

With COVID-19 putting an increasing amount of stress on an already stressed healthcare system, human resources are going to be stretched thinner than ever. Fortunately, there is plenty of room for the automation of routine tasks in healthcare, which can help take the burden off staff during the COVID-19 outbreak and beyond.
Here are some important tasks that can be fully automated to ensure healthcare staff can focus on what really matters – the patients:

  • Electronic bots will make it possible to streamline online scheduling by taking all the relevant information, compiling it into a report and forwarding it to the person responsible for making the appointment.
  • RPA will improve the care cycle of all patients by organizing and analyzing all the relevant patient data to increase the chances of an accurate diagnosis. In all situations, including a COVID-19 scenario, this gives doctors more time to provide human care to their patients.
  • RPA can streamline healthcare workflows, which means better management and coordination of individual cases and the overall care provided to patients. It also means an improved ability to provide remote monitoring of a patient, something that is of critical importance with so many COVID-19 patients in self-quarantine.
  • RPA makes claims management easier for the healthcare provider by making is easier to input, process and evaluate the data and deal with any appeals that are made.

All of this automation reduces the occurrence of human error, while providing a personalized user experience for patients and increasing employee satisfaction in the workplace.

The Reality

The COVID-19 situation is changing daily and the long-term effects on how we live and work are uncertain in these early days. However, technology has been developed to the point at which it can provide tools to front line workers that will vastly improve our response to this novel infectious disease. This will ultimately help keep employees, as well as customers and the general public, safe in a variety of workplace settings.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada and India to implement their RPA strategies using an agile methodology.
Read Now