RPA Telecom

RPA in TelecomRPA in Telecom

Improve The Customer Experience
Gain A Competitive Advantage

RPA has the power to keep customers connected and lower costs, helping telecom companies maintain their competitive edge.

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Embrace The Power Of RPA In An Increasingly Competitive Marketplace

Robotic Process Automation (RPA) has become a game changer in the telecommunications industry. Telecom companies are under increasing strain to keep up with changes in the industry, while maintaining an exceptional customer experience.
RPA provides telecom companies the ability to streamline contract and customer management and keep up with the rapidly changing telecom industry. This frees up human workers to focus on high-value tasks and core competencies.

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Why Robotic Process Automation for Telecom?

Increased Customer Service, Lower Costs, Enhanced Operational Efficiency

STREAMLINE ORDER MANAGEMENT

Meet the growing demands of both customers and the industry at a lower cost by using RPA to process and manage order management tickets.

IMPROVE ARPU

Analyze customer data and provide the sales team with tips on opportunities to upsell and cross-sell, increasing average revenue per user (ARPU).

SIMPLIFY CONTRACT MANAGEMENT

Use RPA to identify contract changes and transfer those changes to the CRM, reducing the workload that typically comes with contract renewal.

CONNECT WITH CUSTOMERS

RPA can provide a chatbot that can be the first line of contact for customers, providing them with basic information and answering frequently asked questions.

INCREASE BILLING EFFICIENCY

RPA bots are capable of generating digitized bills and emails that can be sent to customers, leaving staff to focus on tasks that generate revenue.

TRACK COMPETITORS

Use RPA to track competitor websites, keeping up-to-date on their pricing, special offers and service offerings and analyzing the findings to gain competitive insights.

Empower Your Telecom Operations With Tangentia Automation

Tangentia has been a transformative presence in automation for decades. Our team of highly skilled experts has led the way in building custom automated systems. We can create a system that is ideally suited to meet the unique needs of your telecom organization.
RPA makes it possible to provide your customers with the very best service at a speed they will appreciate, all while maximizing the talents and time of your human workforce. The end result? Remaining competitive in the marketplace and easily adapting to the constantly-shifting demands of the telecom industry.

What Tasks can RPA Solve for Telecom?

  • Process customer transactions
  • Communicate with customers and answer FAQs
  • Input data into the CRM
  • Manage help-desk tickets
  • Escalate tickets to a human when an issue arises
  • Create, modify and cancel orders
  • Reconnect suspended users
  • Generate reports



RPA by Telecom Business Use Case

Learn about the solutions available for your organization
Accounts Payable

ACCOUNTS PAYABLE

Improve the Way Your Company Handles Its Finances

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Human Resources

HUMAN RESOURCES

Generate More Value for Your Company With Optimized HR

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Finance

FINANCE

Make the Right Decisions Using Actionable Insights

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Download RPA eBook

Transforming Telecommunications with Intelligent Automation

Download our telecom eBook to see how RPA can maintain network and business continuity

We Partner with Leading RPA Providers

Take the First Step in Transforming Your Operational Processes

Reach out to the Tangentia team and book a discovery call to find out how RPA can streamline your telecom processes and help you increase your ROI.