What is RPA

What is RPAWhat is RPA

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What is Robotic Process Automation (RPA)?

Robotic process automation (RPA) is a set of tools and processes that are designed to automate digital processes. We work with companies of all sizes in a variety of industries to help them improve inefficiencies, automate tedious tasks, and drive more value out of their processes.

What does Robotic Process Automation (RPA) do?

RPA bots can be programmed to perform specific tasks like navigate systems, scan documents, identify and extract data and perform data entry. These are tasks that, when done by humans, take a long time to complete and are prone to error. RPA can complete these tasks in an error-free manner in just a fraction of the time.

What are the benefits of RPA?

The benefits of RPA in business operations and outcomes are many. Immediate benefits include lower costs, faster delivery and improved accuracy. But the benefits don’t stop there. Instead, the momentum of RPA benefits picks up pace and begins to affect all aspects of the organization.
Lower Costs

Of the people who participated in the Deloitte Global RPA Survey, 61% of them said RPA has already met or exceeded their expectations of cost reduction.

Integration Across Platforms

RPA is application-agnostic, meaning it doesn’t require a system upgrade and can seamlessly connect across all systems and software applications.

Increased Productivity

Deloitte reports that RPA increases overall productivity by as much as 86% by accelerating workflows and executing processes independently.

Improved Customer Experience

The use of RPA to automate front-office tasks has the power to improve the customer experience by as much as 50%.

Greater Accuracy

85% of the respondents in the Deloitte survey said that RPA met or exceeded their expectations when it came to accuracy, flexibility and timeliness.

Harness the Power of AI

Automation is enhanced when RPA is combined with the power of artificial intelligence (AI) to make use of unstructured data, understand intent and learn by performing tasks.

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The Future of Robotic Process Automation:
Here’s Where We See RPA Going

What transformative tasks can Robotic Process Automation (RPA) perform?

RPA focuses on high-volume, repetitive tasks that would take significant time when done manually.

  • Logging into systems and applications
  • Data entry
  • Filling out forms
  • Moving files and folders
  • Performing data analysis
  • Generating reports

The automation of these tasks frees up human workers to focus their time and energy on tasks that not only have more value for the organization, but are more meaningful for the individual. This results in happier employees and increased productivity, efficiency and innovation.

What is my RPA Journey?

IT leaders should be involved in the RPA planning and implementation process from the very beginning. Business and IT leaders must work together to determine how RPA can provide the most benefit for your organization. This involves developing a roadmap that helps you.

Once your roadmap is laid out, you can do a cost/benefit analysis and make your business case for the implementation of RPA. The important thing is to plan your RPA implementation well so you have a strong foundation for success.

  • Establish a business case for RPA adoption and implementation
  • Determine a timeframe for RPA implementation
  • Identify the ideal model for RPA operations
  • Determine an RPA governance plan
  • Establish total cost of ownership
  • Identify the end goal of RPA implementation

Click here for more information on getting started with RPA.

Where is RPA Being Used?

RPA can improve the customer experience, boost operational efficiency, ensure faster throughput and reduce error in a variety of industries.
Insurance RPA

Insurance RPA

Automate the collection and processing of data to speed up the claims process and improve customer experience.

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Banking & Finance RPA

Banking & Finance RPA

Speed up customer onboarding and loan approval, while reducing compliance backlogs and executing processes faster than ever.

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Retail RPA

Retail RPA

Simplify inventory management, customer engagement, bill generation and more, all while automating the collection and utilization of data to make actionable decisions.

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Manufacturing RPA

Manufacturing RPA

Streamline back-office processes and supply chain processes through the automation of accounts payable/receivable, planning, operations and supplier onboarding.

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Automotive RPA

Automotive RPA

Accelerate the application and approval processes, payment processing, document requests, and more to transform the customer experience and save time and money.

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Oil & Gas RPA

Oil & Gas RPA

Automate tasks and processes across all major sectors of the industry to reduce costs, meet growing demand and make better use of your human workforce.

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Common RPA Use Cases

Leading companies are already leveraging the immense benefits RPA has to offer. See how these specific departments are using RPA to improve their operational efficiency from top to bottom:
ACCOUNTS PAYABLE RPA

Save time and money by improving how your company handles its accounts payable each month.
Eliminate unnecessary manual tasks and exercise better control by automating your accounts.

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HUMAN RESOURCES RPA

Streamline the way your business approaches HR by optimizing core functions like talent acquisition, employee interactions, performance management, and more.

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FINANCE RPA

With RPA, Finance organizations can eliminate tedious tasks, enhance the way your business collects and utilizes data, and make actionable decisions and insights faster.

Learn More

What is RPA and how does it work?

RPA stands for Robotic Process Automation. RPA is a type of software that is programmed to perform repetitive computerized tasks in much the same way a human would. In this sense, “Robotic” refers to the software program, “Process” refers to the tasks being completed and “Automation” refers to setting up the program to run on its own.

What results can I expect from RPA implementation?

RPA removes the human element from performing repetitive tasks, freeing people up to focus on high-value tasks. This results in increased efficiency and productivity, lower costs, and consistency in terms of accuracy and overall quality.

What processes are the best fit for RPA?

RPA is best suited for processes that are consistent, repetitive, high-volume, time-consuming and do not require extensive human involvement. Thus, the tasks and processes well suited to RPA do not change over time, would take humans a long time to complete and involve a high risk of human error.

Examples of the types of tasks and processes suitable for RPA include cross-referencing data sources, pulling information from a variety of sources, and data entry and migration.

Where is RPA used?

RPA is freeing human workers to perform higher-value tasks in a number of industries, including manufacturing, banking and finance, insurance, retail, oil and gas, healthcare and automobile.

Additional Frequently Asked Questions About RPA

What is RPA and how does it work?

RPA stands for Robotic Process Automation. RPA is a type of software that is programmed to perform repetitive computerized tasks in much the same way a human would. In this sense, “Robotic” refers to the software program, “Process” refers to the tasks being completed and “Automation” refers to setting up the program to run on its own.

Where is RPA used?

RPA is freeing human workers to perform higher-value tasks in a number of industries, including manufacturing, banking and finance, insurance, retail, oil and gas, healthcare and automobile.

What processes are the best fit for RPA?

RPA is best suited for processes that are consistent, repetitive, high-volume, time-consuming and do not require extensive human involvement. Thus, the tasks and processes well suited to RPA do not change over time, would take humans a long time to complete and involve a high risk of human error.

Examples of the types of tasks and processes suitable for RPA include cross-referencing data sources, pulling information from a variety of sources, and data entry and migration.

Are RPA and AI the same thing?

RPA and artificial intelligence (AI) are not the same thing. However, AI technologies, such as machine learning (ML) and natural language processing (NLP), can be used along with RPA. This takes RPA beyond simply processing data and allows it to perform identification and analysis to increase its understanding of the processes it is performing.

Areas in which RPA and AI are flourishing include the ability to:

  • Understand visual images and graphics
  • Understand the context of a document so it can more effectively extract information from that document
  • Understand human behavior based on observation
  • Analyze voice and text conversations to infer sentiment and meaning

Click here for more information on RPA and AI.

What is hyperautomation?

Hyperautomation is the natural evolution of automation. Automation first began with the automation of individual tasks. It then moved on to the automation of individual processes and then automation across multiple processes.
Hyperautomation is the next stage in this evolution, combining all the existing automation technologies, including RPA, AI, machine learning (ML), and intelligent business management software (iBPMS), into a powerful automation tool that can accomplish what no individual automation technology can do on its own.

Click here for more information on hyperautomation.

How will RPA work within my company over the long-term?

Because software can be scaled more easily than human workers, over the long-term, RPA will allow your organization to significantly increase its scalability. This makes it easier to adjust operations according to fluctuating process volumes, which is particularly ideal when an organization must scale quickly to meet a short-term increase in demand.

Can RPA work with any software application?

Yes, RPA is application- and server-agnostic. This means it can be used for the automation and integration of data from any application, whether that application is cloud-based or on-premises.

What results can I expect from RPA implementation?

RPA removes the human element from performing repetitive tasks, freeing people up to focus on high-value tasks. This results in increased efficiency and productivity, lower costs, and consistency in terms of accuracy and overall quality.

What are the challenges of RPA?

There are three common challenges organizations face when implementing RPA. These are:

  • Resistance from employees and difficulty onboarding them
  • Difficulty choosing the right processes to automate
  • Defining realistic expectations for RPA implementation

Why does RPA fail?

RPA failure is most often due to a combination of issues. The most common of these are:

  • Lack of knowledge or skills in RPA
  • Inadequate communication
  • Ineffective change management
  • Not having IT involved from the beginning
  • Not properly defining the criteria for a successful RPA implementation

What is an attended vs unattended bot?

There are two modes in which RPA bots can operate—attended and unattended. Attended bots are software bots that work alongside a human worker to complete tasks. These bots require human input to complete the processes they are programmed to perform. In contrast to this, unattended bots do not require any human intervention.

Click here for more information on attended vs. unattended bots.

What is my RPA Journey?

IT leaders should be involved in the RPA planning and implementation process from the very beginning. Business and IT leaders must work together to determine how RPA can provide the most benefit for your organization. This involves developing a roadmap that helps you:

  • Establish a business case for RPA adoption and implementation
  • Determine a timeframe for RPA implementation
  • Identify the ideal model for RPA operations
  • Determine an RPA governance plan
  • Establish total cost of ownership
  • Identify the end goal of RPA implementation

Once your roadmap is laid out, you can do a cost/benefit analysis and make your business case for the implementation of RPA. The important thing is to plan your RPA implementation well so you have a strong foundation for success.

Click here for more information on getting started with RPA.

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