Robotic Process Automation (RPA) Empowers Telecom Companies to Maintain Their Competitive Edge

RPA in TelecomRPA in Telecom

Robotic Process Automation (RPA) Empowers Telecom Companies to Maintain Their Competitive Edge

The telecom industry needs robotic process automation (RPA) more than ever before. The industry has grown at a rapid pace over the past 20 years. It forms the foundation of every aspect of human life, from work to play. In the U.S. in 2020 over 62% of households had only wireless voice service, rather than a landline. Of those households with a landline, over 34% also had at least one mobile phone.

Telecom has become more than just a means to call a friend or business associate. People use their phones to shop, locate businesses, order takeout and keep track of their health and fitness. Businesses use mobile technology to keep in touch with employees no matter where they are, to inspire collaboration, and more. Telecom companies can keep up with this overwhelming demand with RPA.

Challenges Faced by Telecom

Aside from the fact that demand for telecom has grown in the past two decades, telecom companies face additional challenges. They need to offer their service at the most affordable prices and their service has to be the fastest, all while maintaining a high level of innovation. This has created an incredibly competitive environment in the telecom industry.

At the same time telecom companies must:

  • Lower their capital expenditures (CAPEX) and operational expenditures (OPEX)
  • Transition to being a digital service provider
  • Update infrastructure
  • Continue to create next-generation offerings for customers
  • Be able to scale with ease
  • Meet customer service expectations
  • Support numerous products and services through multiple apps and platforms

Many of these challenges, and telecom operations in general, rely heavily on processes. And many of these processes are ideal candidates for RPA.

What is RPA?

RPA is software technology that is specifically designed to perform repetitive, rules-based tasks that are extremely time-consuming and error-prone when humans perform them manually. RPA operates in a similar fashion to its human counterparts. These software bots can be programmed to perform a variety of back-office and front-office tasks such as:

  • Pulling data from a variety of sources
  • Data entry
  • Auto-filling forms
  • Converting unstructured data into structured, usable data
  • Storing and managing data
  • Communicating with customers
  • Managing customer accounts

The automation of these tasks has a significant impact on many processes within telecom. Processes are performed more quickly and with fewer errors, and they free up employees’ time to focus on tasks of higher value, such as direct customer engagement, collaboration, and innovation.

Use Cases for RPA in Telecom

There are many areas of telecom that can benefit from RPA, including those that directly affect customers and those that relate to back-office processes. Here are some use cases that demonstrate the impact of RPA.

  • Inventory storage
  • Transportation
  • Shipping and handling
  • Trade tariffs
  • Smaller shipments

First Call Resolution (FCR)

When a customer calls in with concerns about their service or account, it can take a significant amount of time for an agent to retrieve the required customer information, enter data and update information as needed. This can make customer calls take a long time and it can be challenging to address all of a customer’s issues in a single call.

With RPA, the retrieval of information, updating of customer information, and data entry can be automated, making them go much faster and eliminating human error. This helps the agent focus on customer engagement and resolve issues faster, ultimately increasing customer satisfaction.

Responding to Partner and Customer Queries

Telecom companies typically have external partners who sell their services, and it is common for these partners to have questions and concerns. RPA can relieve human workers of many of the tasks associated with partner queries by scanning and interpreting emails, answering simple queries, and notifying a human worker of any queries that are complex in nature.

RPA is capable of performing the same tasks when it comes to customer queries, making customer service run more smoothly. The result is human workers who can work more efficiently and effectively to resolve partner and customer issues and provide better service, ensuring happier partners and customers.

Tracking Competitor Prices

Since telecom companies typically have their pricing structure and plan online, it is possible to determine what your competitors’ prices are and to monitor those prices on an ongoing basis. However, this is difficult to do manually. RPA can relieve human workers of the burden of tracking competitor prices by doing it for them. This is an asset to telecom companies trying to remain competitive within their industry.

Make RPA Work for You

The benefits of RPA in telecom are clear. The key is to get RPA working for you as efficiently as possible. To accomplish this, it is important to assess your operational objectives and determine where RPA can have the most impact in your organization. This makes it possible to customize an RPA solution that will suit the unique needs of your company.

Book a discovery call with a member of Tangentia’s automation team today and find out what RPA can do for your telecom company.

Get Started on Your Telecom Automation and Innovation Journey Today

Contact us for more information.

8 Ways COVID-19 Forever Changed The Retail Sector

8 Ways COVID-19 Forever Changed The Retail Sector

For retailers, traditional business processes, workflows, and systems were some of the first and most significant casualties of the coronavirus pandemic. As a result of lockdown and quarantine measures, we condensed a full decade of technological development into just three months. Others, such as IBM, have a more conservative estimate of five years.

However significant the shift, one thing is clear — digital technology coupled with the unprecedented stress generated by the virus has irrevocably changed the face of retail.

The old world is gone. Whatever ‘new normal’ we adjust to once COVID-19 is fully behind us may well be unrecognizable compared to our outlook in 2019. And that’s okay.

The trends accelerated by the pandemic have had largely positive results. The technological evolution has, for those capable of adaptation, carried considerable benefits. And for retailers who understand the world we now live in, the future is brighter than ever.

But what kind of world do we live in now? What existing trends did COVID-19 accelerate, and what new trends did it generate? Most importantly, what lessons can retailers take away from all this?

Digital Commerce is Becoming The Norm

eCommerce was one of the clearest winners of the pandemic. In 2020, online sales increased by 44% year-over-year and online spending accounted for 21.3% of total retail sales. For context, online commerce represented an estimated 11% of total sales at the end of 2019.

The surge in and of itself is unsurprising. In order to comply with quarantine requirements and protect loved ones from the pandemic, many shoppers chose to use grocery delivery services or digital storefronts in lieu of making trips to brick-and-mortar outlets. As a result, many physical storefronts ended up functioning as impromptu fulfillment centers.

In the short term, we may see a boomerang effect as lockdowns and restrictions ease off. People will return to physical shopping simply for the interactions it affords. If you look further into the future, however, you’ll see a very different picture, one defined by direct-to-consumer (DTC) sales — Adidas, for instance, plans for 50% of all sales to be DTC by 2025.

Technology is Redefining The Brick-and-Mortar Retailer

Although brick-and-mortar stores will still exist in the future, they will look markedly different than they did pre-pandemic. Digital technology will become the norm, with an emphasis on providing deep personalization and increased convenience. As they did during the pandemic, stores will likely also serve double-duty as fulfillment centers.

Contactless shopping kiosks will likely remain in place post-pandemic as well. Though they were initially deployed for health reasons, the level of convenience they offer means they’ll continue to be attractive to shoppers. That technology, however, only scratches the surface of what’s coming.

Savvy retailers are already experimenting with ways to bake new technology into the customer experience, from augmented reality tools to full-on VR. A furniture retailer, for instance, may allow a customer to see how a particular item will look in their home through its online storefront. A business that sells apparel, meanwhile, might offer an app that allows customers to digitally ‘try clothes on’ while they’re in-store.

How We Shop Will Never Be The Same

Concurrent with the shift towards digital commerce, COVID-19 also fundamentally changed consumers. In-store and curbside pickup, together with a consistent part of the pandemic shopping experience, will remain in high demand, and as of this year, more than 50% of retail chains support the service. Customers are also increasingly discovering new businesses via social media in lieu of other channels and spending significantly more time online.

It’s not just customer behavior that’s changed, however — it’s also customer attitudes.

For many, the pandemic has changed how they view the world. Customers care more about the environmental and social responsibility actions of the brands they shop with. They also expect more from brands in regard to customer service and convenience and are more willing to abandon a brand that doesn’t meet their expectations.

B2B Commerce Has Grown in Leaps and Bounds

It’s not just your relationship with customers that have changed as a result of COVID-19. You’re also looking at completely uncharted territory with your vendors, suppliers, and business partners. McKinsey notes that B2B sales have changed in a multitude of ways:

  • B2B interactions are now primarily digital. The majority of businesses now prefer to interact with suppliers either remotely or via a digital self-serve terminal. This holds true regardless of whether they’re ordering, reordering, or even evaluating a new prospect.
  • Business customers are making big-ticket purchases online. 70% of B2B decision-makers are open to making self-serve or remote purchases in excess of $50000, and 27% are willing to spend more than $500K. Retailers that sell electronics or other office supplies may well see increased demand from business users as a result.
  • Video and live chat are now the main venues for sales meetings.

Order Fulfillment is More Complex and Less Profitable

The majority of COVID-driven trends are positive, but that doesn’t mean it’s nothing but silver linings. Driven by omni-channel shopping and a wealth of new fulfillment options, the order fulfillment process is now more complex than it’s ever been. That translates equally to inventory management.

Already a logistical challenge, tracking inventory across multiple brick-and-mortar outlets, suppliers, channels, and fulfillment centers crosses the line to nightmarish. Unsurprisingly, this has also created a significant upturn in fulfillment costs. Rather than simply shipping products to stores in bulk, brands must also ship them between stores, between fulfillment centers, and directly to consumers.

The costs associated with such an approach include:

  • Inventory storage
  • Transportation
  • Shipping and handling
  • Trade tariffs
  • Smaller shipments

The impact on profit, per consulting firm Alixpartners, is significant. For a $100 sweater, for instance, and in the absence of mitigating circumstances, margins are as follows:

Fulfillment Method Margin
Directly shipped from a distribution center $36
Purchased in-store $33
In-store/curbside pickup $23
Shipped from store $17

The good news is that these challenges are driving significant innovation in fulfillment, with better inventory management, pricing management, and order management.

Supply Chain Optimization is Now Non-Negotiable

The past year and a half has also demonstrated the very real, very significant weaknesses in our existing supply chains. Over the course of the pandemic, merchants had to contend with multiple supply chain disruptions. At the moment, 47% of retailers have made supply chain digitization one of their top organizational priorities — though this figure will likely increase as more businesses see the value in this particular brand of optimization.

In addition to being more cost-effective, a digital supply chain provides deeper visibility into every stage of a product’s life-cycle and better management of contracts between retailers and suppliers. Digitization also makes it easier for suppliers to share crucial data on inventory and shipping with retailers and partnered organizations. This data exchange will, in turn, allow stakeholders in logistics and fulfillment to make more informed, effective decisions.

A Surge In Customer Service Demands Underscored The Need for Chatbots

One side effect of the surge in online shopping was a subsequent upturn in customer service requests and inquiries, which saw a 69% overall increase in 2020. This increased exponentially during the holiday season, with calls increasing by 183% in November 2020 and 155% in December 2020. As you might expect, many customer service teams struggled to keep pace with this increased demand.

That, in turn, resulted in increased wait times, more errors, and lower customer satisfaction. Those brands that inexpertly deployed chatbots arguably fared worst of all, as chatbots ranked dead last in customer satisfaction in 2020. Still, for those brands that managed to effectively automate even part of their customer service process, the technology was a welcome boon.

Customer Data is More Valuable Than Ever

COVID-19 also presented another challenge to retailers. Customers demanded deeper personalization and a better shopping experience but collecting the data necessary to provide that has become more difficult than ever. Thanks to legislation like the GDPR and measures like Google’s decision to eliminate all tracking cookies, retailers can no longer rely on passive tracking to learn about their audience.

Instead, they must actively engage with their customers. They must prioritize customer retention initiatives, focusing on DTC connections through mobile and social media. And most importantly of all, they must be completely transparent about how they intend to collect, store, and use customer information.

This may seem like a negative trend at first glance. But as multiple retailers have learned, customers are more than willing to provide their information in exchange for the right perks and benefits. Those customers were also both more trusting and more loyal as a result of transparency around data collection.

Automate, Innovate, and Optimize Through Tangentia

The current retail landscape is filled with both challenges and opportunities. Tangentia can help you navigate both. From robotic process automation to electronic data interchange to chatbots, we offer a full portfolio of solutions for future-focused retailers. More importantly, we have the expertise necessary to help you apply those solutions in the most effective manner possible.

COVID-19 has forever changed not just retail, but also the world. Those retailers who are able to pivot and adapt stand to gain a great deal. Those that cannot will ultimately be left behind.

Get Started on Your Retail Automation and Innovation Journey Today

Contact us for more information.

Monthly Tangentia Byte July 2021

  • Monthly Tangentia Byte
    July 2021


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How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)
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eBook:
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We had been selected as a preferred partner for AA’s Tiger Team!
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Tangentia with its partners’ Automation Anywhere, Techdata and ArchESB are hosting its first Tangentia Golf Open in September in the Greater Toronto Area. We will be reaching out to all our GTA customers with an invite soon! If you don’t hear from us, check in with your Tangentia Account Executive.
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Enhance your product quality and efficiencies by implementing AI in processing lines. Reduce manufacturing lead time by programming daily production activities. Improve speed and accuracy by automating time-consuming front & back-office operations. Facilitate smoother logistics and a higher level of service by adopting RPA in the supply chain. Partner with us to break operational barriers, boost production efficiencies, gain valuable insights, and journey beyond.

How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)
As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained & certified developers, BAs, architects & PMs. Together, these experts have developed a migration process that gets you up & running on Automation 360 as quickly & painlessly as possible.
eBook:
Transforming Telecommunications With Intelligent Automation
Telecom companies are adopting end-to-end intelligent Robotic Process Automation (RPA) to improve business operations and prepare for the impact of 5G and other networking technologies. Download this ebook to know how Intelligent Automation can transform the telecommunication industry.

We had been selected as a preferred partner for AA’s Tiger Team!
Tiger Team is an exclusive group of experts providing customers globally with technical advisory services related to RPA, IQbot implementations, automation health checks & support services. Our certified team of AA experts are ready to make a positive impact and ensure your journey to RPA.
Intelligent Document Processing for Jaguar Land Rover
Tangentia has a team of 30+ AA and IQ Bot certified resources deployed for this engagement. Listen to what Richard Harding, Intelligent Automation Director at Jaguar Land Rover has to say on how they’re driving business efficiency and productivity with Mihir Shukla, CEO of Automation Anywhere.

We are now ISO 9001:2015 and ISO/IEC 27001:2013 Certified
Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified.
We are proud to receive the Tech Data Circle of Excellence Award 2020
Tangentia is proud to announce we are the recipient of the “2020 IBM Partner of the Year” award as part of the 2020 Tech Data Canada IBM Partner Awards. The partnership award really is a testament to the value and support Tech Data brings to our team.
Tangentia Open Annual Golf Tournament
Tangentia with its partners’ Automation Anywhere, Techdata and ArchESB are hosting its first Tangentia Golf Open in September in the Greater Toronto Area. We will be reaching out to all our GTA customers with an invite soon! If you don’t hear from us, check in with your Tangentia Account Executive.
We can’t wait to see all our customers in person for the first time in 1.5 years! Stay tuned for more events coming from Tangentia in the near future. 
Case Study: How Tangentia Gateway Helps Ola Bamboo Save Time While Saving The Planet
Ola Bamboo produces consumer products made from sustainable, environmentally-friendly bamboo. Its catalog is incredibly diverse and includes everything from plates to toothbrushes to makeup remover. Read the case study to know how Tangentia Gateway helped overcome the technical challenges and unlocked cost and time savings for them.

How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)

How Tangentia Can Help Ease the Transition from Automation Anywhere V11 to Automation 360(A2019)

We’re fast approaching the end of life for Automation Anywhere’s Enterprise V11 platform. That’s not a bad thing, however. The industry-leading RPA vendor is replacing the client-based, a legacy solution with something more agile and modern — Automation 360, formerly known as A2019.

You already know this, of course. That’s why you’re here. You don’t need us to convince you about the value of RPA — you need to convince the decision-makers in your business.

Fortunately, that won’t be difficult to do. As you’ll soon see, the numbers speak for themselves. First thing’s first, however, you’re going to need a plan.

What Is A2019/Automation 360?

The latest iteration of Automation Anywhere’s robotic process automation (RPA) solution, Automation 360 is completely web-based, rebuilt by the company from the ground up. It neither relies on specialized infrastructure nor requires an on-premises installation. This allows it to provide greater functionality, better scalability, and improved ease of use at a lower total cost of ownership than its legacy predecessor.

Automation Anywhere has made a few other changes with Automation 360 as well, including:

  • Support for CENTOS and Red Hat Enterprise Linux.
  • UI is available in 7 additional languages, bringing the total supported languages to 10.
  • Available on-premise, as a SaaS app, or as a hybrid deployment.
  • Web-based bot creator platform.
  • Cognitive technology and artificial intelligence are available out of the box.
  • Task commands have been replaced by modular, package-based “actions.”
  • A new SDK allows customers to develop their own packages.

When Does Automation Anywhere V11 Reach EOL?

As of March 2021, Automation Anywhere stopped selling Enterprise V11. The product’s official end of life date is September 2022.

The Challenges of Migrating to A2019 from Enterprise V11

To leverage the advanced functionality of Automation 360 and support ongoing business continuity, you need to migrate to Automation 360 as soon as possible. Unfortunately, that’s easier said than done. Because the two versions are so fundamentally different from one another, there are multiple roadblocks to account for :

  • Bot Migration. Bots migrated from V11 to A2019 do not preserve system credentials, meaning these must all be reconfigured manually after migration. Additionally, some bots do not even support migration.
  • Code Differences. Automation 360 has completely retooled how task commands are handled — among other changes — there’s a lack of code parity between the two versions.
  • Versioning Issues. It’s difficult to access historical versioning data on bots and other components after they’ve been migrated, which is a significant issue from a compliance standpoint.
  • Audit Log Storage. Automation 360 changes how audit logs are stored, which can potentially mean retooling your auditing and reporting processes.
  • Output. Automation Anywhere does not offer any straightforward means of comparing outputs for migrated bots, meaning you’re flying blind when it comes to testing whether or not your bots were successfully migrated.

Planning Your Migration Strategy

Successfully migrating to Automation 360 begins with laying the proper groundwork. You’ll need to take a measured, deliberate approach, assessing and evaluating your progress and infrastructure at each phase. Here’s how that looks in practice:

Initial Assessment

  • What’s the extent of your migration?
  • What systems and infrastructure will be impacted, and how significant a change will you need to make to your bots? You’ll want to pay especially close mind to version differences.
  • Do you have measures in place to address any potential business continuity challenges that come up?
  • What is your threshold for solution complexity?
  • Are there other improvements/optimizations that can be made during the migration? New features of Automation 360 that you could incorporate?

Strategization

  • If your migration will require processes to be engineered or components to be restructured, how will you go about this?
  • Do you have clear visibility into each phase of the migration process?
  • How will your migration be timed? Have you set realistic targets?
  • What business needs do each individual component serve, and which take precedence in terms of migration?

Delivery

  • Set and follow established best practices for migration, such as those provided by Tangentia.
  • Address challenges and discrepancies via custom solutions.
  • Consider leveraging an automated code dispatcher to better facilitate code migration.
  • Reuse code where possible, and cut out redundancies where you can.

Evaluation

  • Test each migrated component across multiple simulated environments.
  • Perform quality assurance for each component as it is migrated.
  • Examine both functionality and underlying codebase.

Deployment

  • Manage your new deployment of Automation 360 through change management and lifecycle management processes.

Ensure a Seamless Automation 360 Migration with Tangentia

The prospect of such a complex migration can be both daunting and discouraging. If you’re like most businesses, you likely cannot afford the extensive downtime that would be required. Especially now, you need your RPA platform performing at peak efficiency, with as few interruptions as possible.

Tangentia can help with that.

As a Gold Automation Anywhere Partner and a global leader in RPA, we employ more than 50 trained and certified developers, business analysts, architects, and project managers. Together, these experts have developed a migration process that gets you up and running on Automation 360 as quickly and painlessly as possible. Working with our highly experienced team, you’ll also be able to leverage our powerful, cloud-based Automation Anywhere Platform.

Working with Tangentia, you’ll be able to effortlessly move past any challenges that might prevent a successful migration:

  • Build Better Bots. With our Bot Factory, get the bots you need the moment you need them.
    • Our dedicated team designs develop and test your bots, including tackling all the challenges associated with migrating.
    • We maintain a Bot Operations Center to provide full support post-migration.
    • We’re able to easily spin up virtual testing environments for the purpose of output comparisons.
  • Maintain Code Parity. Between our expertise and our extensive code library, we’ll help you sort through any unsupported components as you move from one platform to the other.
  • Preserve Version History. We’ll make sure that even post-migration, you don’t lose versioning data. We’ll keep it securely stored and readily accessible for all your compliance needs.
  • Keep Your Audits Intact. Whatever your auditing and reporting requirements, we’ll make sure you meet them, no matter how complex your migration is.

Before you migrate to Automation 360, it is important to verify the migration readiness of your bots. You can scan your bots using Automation Anywheres Bot Scanner and analyze the generated report for information about their current state.

Get Started on Your Automation Anywhere Journey Today

Contact us for more information on how we can help you seamlessly migrate from Automation Anywhere V11 to Automation 360 (A2019).

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

tangentia ISO certifiedtangentia ISO certified

Tangentia is ISO 9001:2015 and ISO/IEC 27001:2013 Certified

Tangentia is proud to be a globally compliant ISO 9001 and 27001 company. All our 3 major entities – Tangentia Inc based in Canada, Tangentia India Pvt Ltd based in India, and Tangentia America LLC have been ISO 9001:2015 and ISO/IEC 27001:2013 certified. Assessment for both the certifications jointly was done by TUV Nord, accredited by German accreditation body DAkkS. Through an integrated approach, our global ISO implementation team has achieved compliance with both standards in record turnaround time.

Our Integrated Management System(IMS), which is compliant with both the standards, boasts robust processes that ensure that our products and services meet the needs of our clients, with an ability to effectively manage information security risks.

Vijay Thomas, CEO of Tangentia said “It is an inordinate achievement that reveals our commitment to providing quality products and services, ensuring continuous up-gradation of and adherence of information security processes to all our existing and prospective clients.”

Vaishali Amonker, Global Head of Quality as well as the lead for the Tangentia ISO implementation adds “Our goal to attempt to get the ISO 9001 and ISO 27001 standards simultaneously was a BHAG( Big Hairy Audacious Goal) to start with. However the ISO team made up of people globally that met at all odd hours of the day and night to manage time zones, managed to pull it off and our customers can now rest assured that the Tangentia services that they trust, are going to get even better”

ISO 9001:2015, the Quality Management Standard

To become ISO 9001:2015 certified, Tangentia underwent an evaluation process that included: quality management system development, a management system documentation review, pre-audit, initial assessment, and clearance of non-conformances, all of which work to identify corrective actions that eliminate non-conformances in the quality management standard. The audit also revealed that our internal document and record management system is well developed.

It is an inordinate achievement that shows we are truly endowed in understanding our client’s needs in working with them to deliver high-quality solutions, while always complying with regulations and specifications and continuously reviewing and improving the way we work. This certification reveals our commitment to providing quality products and services to all our existing and prospective customers.

The ISO 9001 certification clearly demonstrates that we have robust and defined procedures in place in all our business areas. So, we can proudly state that Tangentia services are delivered with quality and transparency.

ISO/IEC 27001:2013, the International Information Security Standard

At Tangentia, we adhere to the highest standards of information security, client confidentiality, and trust. We acknowledge the fact that every client’s information/data/documents is an extremely important asset and always treat it with the greatest integrity.

ISO/IEC 27001:2013 includes the management of information security in processes related to Information Technology, Client Servicing, Operations, Human Resources, and Administration. Crimson Interactive’s ISMS follows the approach to “develop, establish, implement, operate, monitor, review, maintain, and improve,” thereby ensuring continuous up-gradation of and adherence to information security processes.

How do our clients benefit from ISO 9001:2015 and ISO/IEC 27001:2013 certification?

  • We have secure operations and strict compliance policies, ensuring that our client’s research work information/data/documents are 100% safe with us.
  • Our business continuity planning ensures no disruptions and delivery of all information/data/documents on time.
  • Advanced information technology systems to ensure superior quality and higher security.
  • Our trust and confidentiality commitment to serve our esteemed clients better and for longer.
  • We have globally recognized and acknowledged security processes/protocols for ensuring no security breaches.
  • Tangentia Gateway SaaS solutions for B2B, EDI, Supply Chain and E-commerce in addition to SOC1 and SOC2 compliance are now also ISO 9001 and ISO 27001 compliant.
  • TiA SaaS solutions including TiA Chatbot, TiA Robotic Process Automation( RPA), TiA Intelligent Data Processing (IDP), and TiA Core AI platforms are now also ISO 9001 and ISO 27001 compliant.

We at Tangentia give utmost importance to quality and information security while engaging in all business activities. And the ISO/IEC 27001:2013 certification clearly demonstrates that we guarantee information security by adhering to internationally renowned standards.

Get Started Today

Tangentia is a Platinum Partner of IBM and well as partners with Automation Anywhere, UI Path, Blue Prism, Adobe, Microsoft, Salesforce, Amazon and leading enterprise software vendors. We work with customers globally with offices in Canada, USA, Mexico and India to implement their RPA strategies using an agile methodology.
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Monthly Tangentia Byte June 2021

  • Monthly Tangentia Byte
    June 2021


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Download The Past, Present, and Future of Electronic Data Interchange eBook to find out why. And more importantly, to see how to see how your own organization might potentially leverage it. 
Smart RPA Solutions for Forward-Thinking Companies
Drive more value out of your processes with RPA. Get in touch with the Tangentia team to see how RPA can benefit your business through customized solutions designed for your business goals.

An eBook: UiPath vs. Automation Anywhere, 
Which One Is Best For You?
Where Robotic Process Automation is concerned, UiPath and Automation Anywhere are arguably the two reigning titans. Each one has its own unique approach to different industries, and each one is suited for specific use cases. — and as a specific set of industries. Download this eBook to understand which one should you use.

How to Build a Business Case for Robotic Process Automation (RPA)
In order to properly conceptualize and explain the specific ways that RPA can benefit your business, it’s imperative that you first know exactly how it will be used within your organization. Read this article to know how to build a business case for RPA.
Price Packs for RPA; Get Your Automation Journey Started Today
The Tangentia RPA journey is designed to support you through every step of the RPA adoption and integration process, from proof of concept all the way through Enterprise roll-out. Download this partner pack to know more about Tangentia RPA services.

Infographic- The Key to Digital Transformation for Manufacturing
Download the infographic to learn top functions for automation in manufacturing.
RPA in Manufacturing- Improve Your Value Chain & Thrive
The use of RPA in manufacturing is about taking operational efficiency to the next level.
How Electronic Data Interchange (EDI) Is Evolving — and What That Means for You
Download The Past, Present, and Future of Electronic Data Interchange eBook to find out why. And more importantly, to see how to see how your own organization might potentially leverage it. 
Smart RPA Solutions for Forward-Thinking Companies
Drive more value out of your processes with RPA. Get in touch with the Tangentia team to see how RPA can benefit your business through customized solutions designed for your business goals.